JIM R. COLLINS

*** ******* ******* ***** ( Unit *907 ( Houston, Texas 77090

Tel: 281-***-****(Home)

abk3o1@r.postjobfree.com

NETWORK ADMINISTRATOR ? IT SUPPORT ANALYST ? HELP DESK ANALYST

CompTIA A+ IT professional offering exceptional client service combined

with the knowledge and experience in networking, PC hardware & software,

builds, upgrades, and troubleshooting. Seeking an IT position that will

utilize both my technical skills and work experience to make an immediate

contribution

to your organization.

EDUCATION

B.S. in Information Systems - Computer Networking, University of Maryland

Baltimore County

STRENGTHS

( Network Administration ( User Support & Training ( Hardware Repair

& Upgrades

( System Builds & Installs ( Migration & Deployments ( Troubleshooting

TECHNICAL SKILLS

Certifications: CompTIA A+ IT Professional

Networking: TCP/IP Protocols, CAT-5 Cabling

OS/Platforms: MS Windows 9x/2000/XP/Vista/7/Server 2003, BlackBerry

Enterprise Server 3.6, Microsoft Exchange Server 2003

Hardware: PC based desktops, laptops, printers, scanners, BlackBerry

smartphones, PDA devices

Applications/Tools: Active Directory, BlackBerry Desktop Manager,

BlackBerry Encryption Manager, Cisco Unified IP Phones, Citrix XenDesktop,

DameWare (DMRC), Google Chrome, HEAT Ticketing System, Internet Explorer,

Lotus Notes 6.5/8.5, McAfee Anti-Virus/End-Point Encryption, Mozilla

FireFox, MS Office Suite, MS NetMeeting, RSA Access Manager, Various Client

Proprietary Applications

PROFESSIONAL ACCOMPLISHMENTS

INNOVATIVE PC SOLUTIONS (Houston, Texas) 7/2008 -

Present

Computer Technician: Diagnose and repair computer systems. Detect and

remove viruses, spyware, ad-ware and other potential threats. Install and

update computer software.

. Successfully created, organized and started an IT consultant company

registered with Houston's Harris County Clerk's Office.

AMERICAN BUREAU OF SHIPPING (Houston, Texas) 10/2009 -

9/2010

Service Desk Analyst: Monitored and responded to Service Desk customer

calls, e-mails, v-mails and other contacts. Documented and recorded all

troubleshooting activities. Troubleshot ABS standard workstations, servers

and related equipment. Escalated service requests to second level support

or

appropriate Information Management Systems team.

. Successfully supported 3,000 employees working from more than 200

representative offices in 60 countries.

. Successfully deployed a Lotus Notes upgrade from version 6.5 to

version 8.5 to all Houston, Shanghai, and Singapore clients.

. Successfully deployed the McAfee Endpoint Encryption application to

all ABS PCs and laptops.

LANIER LAW FIRM (Houston, Texas) 12/2008 - 5/2009

Network Administrator: Provided first-level support for all computing,

networking and telecommunication infrastructure issues. Managed all Firm

Support e-mail accounts and serviced all requests associated with resolving

computer, networking and or telecommunication issues. Managed and supported

workstation/laptop preparation and distribution to assigned location/user.

Managed equipment maintenance/warranty returns including RMA's and various

other equipment repairs. Organized and

maintained inventory of IT workspaces.

. Successfully implemented and deployed a new desktop image to all PCs

in the Houston.

. Successfully migrated all Houston employees to a new BlackBerry

Enterprise Server.

. Successfully migrated all Houston employees to a new Microsoft

Exchange Server.

. Successfully upgraded and distributed BlackBerry smartphones to all

Attorneys and senior staff.

. Successfully coordinated an office move and computer equipment setup

for approximately 40 Houston users.

AMEGY BANK OF TEXAS N.A. (Houston, Texas) 12/2006 -

06/2008

Treasury Management Technical Support Specialist/Trainer: Produced

training materials and guides for our online check scanning product. Cross-

sold corporate products to new and existing clients. Maintained a working

knowledge of bank products, regulatory requirements, and industry issues.

. Successfully trained, supported, and assisted over 1600 organizations

with all corporate online banking products.

. Successfully implemented procedures that streamlined workflow.

. Recipient of three Customer Service Quality Works Awards and two

internal service awards.

BEST BUY / GEEK SQUAD (Houston, Texas) 02/2006 - 12/2006

PC Technician: Troubleshot, tested, and repaired personal computers.

Performed and evaluated routine diagnostic reports. Documented and tracked

service orders, shipments, and off-site repairs.

. Successfully reduced our SLA by 30% on new PC setups and repairs.

THE WORLD BANK GROUP (Washington, DC) 08/2001 - 07/2005

Information Technical Assistant: Ensured all standards, including HTML and

link status were met. Researched, located, and updated web content.

Formatted layout and designed inter-departmental publications for printing

and distribution.

. Successfully maintained the departmental website with all current

publications, reports, and relevant news.

Project Assistant: Collaborated with central support staff to assist teams

with presentations, research, quarterly report compilations, and other

written correspondence. Served as a liaison between staff and clients via

telephone and email.

. Successfully compiled quarterly reports that were pivotal to a

17 million dollar project dedicated to the financing of housing

development in Sub-Sahara Africa.

Human Resources Assistant: Retrieved and provided confidential employee

information for Senior staff. Created vacancy succession plans, tracked

current and projected managerial vacancies. Screened curriculum vitas and

performance evaluations for the purposes of identifying and qualifying

potential managerial candidates.

. Successfully coordinated and implemented the "Young Professionals

Under 40" program which identified potential first-time managers under

the age of 40 years old.

ADDITIONAL EXPERIENCE

. Database Assistant, The World Bank Group (Summer 2001)

. Payroll Assistant, The World Bank Group (Summer 1999)

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