Customer Service Human Resources
Resume:
METRA WRIGHT _______________________________________________
Arlington, VA 22213
abk30u@r.postjobfree.com
OBJECTIVE: Full time entry-level position in sales, marketing, public
relations, human resources, customer service, and/or business consulting.
EXPERIENCE:
03/10 - Present Hasset-Gardner Family, Arlington, VA. Nanny. Referred
through word of mouth from other satisfied customers. Provided safe and
educationally stimulating care for a nine and eleven year old. Handled
crises as they emerged safely and efficiently. Displayed patience and a
positive attitude at all times. Set appropriate limits for time and
behavior issues. Well liked by the children and parents alike.
01/10-05/10 Company Flowers. Arlington, VA Flower Arranger, Front Desk.
On the Job Training for flower arranging. Added to skills already learned
as an amateur. Handled walk ins as well as phone orders. Provided
excellent customer service.
08/09- Elman Family, Arlington, VA. Nanny . Referred through Sitter
City. Provided safe and educationally stimulating care for a nine and
eleven year old. Handled crises as they emerged safely and efficiently.
Displayed patience and a positive attitude at all times. Set appropriate
limits for time and behavior issues. Well liked by the children and
parents alike.
05/09 - 09/09 Starbucks, Arlington, VA. Barista Prepared beverages,
pastries and sandwiches for wlak-in and phone ahead customers. Multi-
tasked in several areas until serving a customer, which was my main focus.
Related to a wide range of personalities. Handled customer service issues.
Worked independently as well as part of a team in a fast-paced
environment. Developed a loyal customer base who would ask for me or wait
until I could serve them. Aided coworkers at peak periods.
2009 Opera Season, Baldwin-Wallace Conservatory, Berea, OH. Stage
Manager. Oversaw all aspects of a professional operatic production.
Managed a schedule constantly in flux due to the singers being college
students. Managed a wide range of personalities. Problem-solved to
resolve conflicts between singers and/or departments. Always presented
that calm non-reactive presence and direction. Managed director, cast,
costumes, coaching, blocking of scenes. Called the show through headset to
start the show after insuring everyone was in place. Called curtain, sound
and light cues during the show. Handled crises as they emerged during the
show, such as an ill singer.
08/07-04/09 Buccis, Olive Garden, Book and Bean, Berea, OH. Barista and
Server. Worked at several eateries while a full time student at the
Baldwin-Wallace Conservatory. Learned to work with a wide range of
customers, most of whom were very pleasant and a few who were challenging.
TRAINING/EDUCATION:
2009: B.M. in Vocal Performance Baldwin-Wallace College Conservatory,
Berea, OH. Semester abroad in Italy. GPA: 3.5
2004: Copley High School, Copley, OH. GPA 3.5
SPECIAL SKILLS: In training for real estate license, reliable dependable,
accurate, able to work alone or with others, Friendly, never miss work,
able to work quickly and accurately with or without supervision, experience
proofreading and assisting in website design, able to tutor others in
music, can manage groups of people, excellent oral and written
communication, can work within a budget.
DATE AVAILABLE: Available for phone interview immediately or in-person
interview September 23-27
References available upon request
Contact this candidate