Administrative Assistant Customer Service

Jeannette C. Macedo

Mira Loma Ca *****

951-***-**** Cell

951-***-**** Home

*******@***.***

OBJECTIVE:

Seeking a challenging position as an administrative assistant at a growth-

oriented company, which will allow me to both further utilize my skills and

acquire new abilities.

SKILLS/QUALIFICATIONS:

. Strong Microsoft applications skills (Word, Excel, PowerPoint,

Outlook)

. Excellent written and verbal communication skills

. Problem-solving skills and ability to follow up on all tasks

independently

. Fluent in Spanish

EDUCATION:

. Cerritos College: Pharmacy Technician Program/ College Courses

2001-2004

. ABC Adult School: Vocational Secretarial Course/Microsoft

Certification 2005-2006

EXPERIENCE:

Receptionist/Administrative Assistant/ HR Clerk

Spartech Plastics

2008-2009

Received incoming mail, faxes, telephone calls and visitors. Maintained and

updated all Excel and Word documents. Provided administrative support to

customer service dept; handled issues within critical deadlines. Review

weekly timecards, process weekly payroll, and delivered paychecks by

department.

Administrative Assistant

United Import

2004-2008

Provided support to CEO and upper management by conducting calendar

management, meeting coordination, travel arrangements, and Power Point

presentations. Coordinated and set up high-level conference calls.

Performed general clerical duties; package tracking, photocopying, faxing,

mailing, and filing. Resolved customer inquires related to billing,

delivery, appointments and cancellations. Conducted extensive Internet

research on competitors.

Customer Inquiry Advocate

Verizon Communications

2004-2004

Computed and quoted adjustments. Accepted and input service orders from

business customers, vendors and account managers. Made customized

recommendations, explained how products and services will benefit the

customer. Ensured customer understanding and expressed appreciation.

Assisted with follow up- calls.

Charge Entry Specialist/Clerical Assistant

CareMore Medical

2001-2004

Day-to-Day responsibilities included entering patient demographics.

Organized, typed, and distributed daily correspondences. Maintained a

variety of financial and statistical records. Provided clerical support in

areas of file maintenance and preparation/processing of sensitive

documentation. Assisted with Billing and collection calls.

Receptionist/Human Resource Assistant

BOX USA Inc.

1999-2000

Operated heavy PBX phone system. Greeted visitors. Coordinated meetings,

travel arrangements, reservations and luncheons. Compiled and distributed

weekly office updates. Maintained and updated all current and new career

opportunity postings via on-line sources, job boards, newspaper. Reviewed

resumes and setting interview schedules.[pic]

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