JOHN M. GOLIAS

***** ******** ****(Brecksville, Ohio 44141-2133 440-***-****( 440-526-

3445

abk2wn@r.postjobfree.com

SERVICE TRANSPORTATION OPERATIONS MANAGEMENT

Accomplished manager, with experience in the automotive appraisal,

automotive, trucking, transportation, and industrial equipment industries.

A manager, with transferable skills, able to manage business operations

with a hands-on approach to service, technology, customer and employee

satisfaction. Currently seeking a management level position that will

offer long term growth and provide a challenge.

Leadership, Team Building and Responsible for Service Department

Recruitment ISO standards

Start-Up, Rebuilding and Growing Product and Project Launches

Operations Customer Service Focus

Increasing Revenue and Productivity Knowledge of accounting and shop

systems

Profit and Loss Responsibility OSHA/ANSI compliance and testing

Facility management skills Aptitude for Technology

Ability to focus on results Knowledge of automotive and

Team building and coaching skills industrial equipment service

Computer and internet experience operations

Auto Appraisal Group, Charlottesville, Virginia

Current

Nationwide company providing comprehensive appraisals of all types of

automobiles, including antique, classic, commercial and special interest

automobiles. The only appraisal company with trained and certified

independent agents.

Certified Independent Agent, Brecksville, Ohio

(Gather information on automobiles evaluating their condition,

researching correctness, and comparing to

current confirmed market values of like models and types

(Constructed a referral and client base, through networking,

advertising, and personal appointments

(Assembled a reference library to augment research of appraisals

(Achieved Highest score on Agent Certification Exam for Auto

Appraisal Group, at the Antique Automobile

Club of America (AACA), in Hershey Pennsylvania

Demming's Truck Service, Brookpark, Ohio

2009-2010

Full Service truck repair facility, offering complete road service,

complete in house repairs from alignments, welding and fabrication,

hydraulics, to accident reconstruction.

OPERATIONS MANAGER

. Established policies and procedures in order to obtain goals and

quotas

. Organized, coordinated, and managed policies and procedures in order

to obtain goals and objectives

OHIOh Ohio Materials Handling, Macedonia, Ohio

1999-2008

International seller and distributor of Yale fork lifts, services and

products

Service Coordinator, Macedonia,Ohio.

. Coordinated and oversaw activities of mechanics engaged in

modification, installation, and repair of forklifts, forklift

attachments and other material handling equipment, determine sequence

of activities, and assign mechanics to these tasks, inspect work

performed by mechanics.

. Dispatched thirty plus road technicians over Ohio and western

Pennsylvania.

. Developed a parts delivery program for road technicians

. Introduced a user friendly vendor map, resulting in less down time for

mechanics.

. Instrumental in the introduction of the Veracitor lift truck, to

mechanics and customers

. Oversaw the HVAC, plumbing, shop service equipment, and building

infrastructure.

. Developed a maintenance schedule for shop service equipment

. Organized and maintained ISO files. Responsible for the service

departments ISO standards

. Developed a 4 day work week for mechanics, allowing more time for

service, better customer coverage, less overtime billing to customers.

Jay Pontiac,Buick,GMC, Bedford, Ohio

1992-1999

Service Manager,

. Upgraded service department from a majority warranty, to a majority

customer pay department.

. Developed a service price guide and customer maintenance schedule

. Created a color coded customer filing system

. Earned Pontiac Master Service Guild awards for 1996 and 1997

. Graduated from the General Motors Service Technology College in Service

Management.

North Coast Nissan, Middleburg Heights, Ohio

1989 to 1992

Automotive Dealership in Middleburg Heights providing sales, service,

parts, leasing to the Northern Ohio area.

Service Advisor/Assistant Service Manager

. Assisted Service Manager in the day to day operations of the Service

Department.

. Responsible for the scheduling and delegation of repair contracts in a

flat rate service department.

. Oversaw flat rate repairs, warranty repairs, and extended warranty

coverage repairs

. Organized compilation and maintenance of customer files.

Conrad's Goodyear, Independent Goodyear Retail Dealer, Cleveland, Ohio

Store Manager

. Oversaw the daily operations of a retail tire and automotive service

center.

. Including: Inventory, Inventory Control, scheduling and motivating

employees

. Developing and maintaining retail and wholesale accounts. Responsible

for monthly reports for service and retail operations

Oasis Petro Energy Corporation, Broadview Heights, Ohio

Associate Manager

. Oversaw overall operation of truck stop service center on the Ohio

Turnpike

. Including financial management of inventory control and payroll

. schedule preparation for three shifts to cover a twenty four hour seven

day a week operation.

Ford Motor Company, Engine Plant One, Brookpark, Ohio

Automatic Equipment Machine Setter Bearing Cap

EDUCATION / TRAINING/ PROFESSIONAL ORGANIZATIONS

Cleveland State University-Bachelor of Arts in Communication

University of Cincinnati-College of Design Architecture and Art

General Motors Service College-Service Technology Group

General Motors Service Guild-Master Service Manager award 1996-1997

Goodyear Certified Eagle Performance Specialist

Society of Automotive Engineers

Architects and Engineers Consulting Council

National tournament committee for the Slovak Bowling Congress

TECHNICAL SKILLS

Microsoft Word, Excel, Outlook Express, ADP Service Management, Reynolds

and Reynolds Service Management, Mini-Trac Service software, ISO 9000

standards program, Forklift operators license, Certified Auto Appraiser

with the Auto Appraisal Group

Contact this candidate