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Quality Assurance Manager

Location:
Jonesboro, GA, 30238
Posted:
September 16, 2010

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Resume:

**** ****** ***** **** *********, GA ***** 706-***-**** (mobile)

770-***-**** (residence)

abk2a8@r.postjobfree.com

Mussettee H. Redding

Summary of Directed, designed, organized, and managed various

qualifications programs and interventions targeted towards social

and mentally disadvantaged in efforts of promoting

proper development.

Professional 2010 - Present Pathways Compass

experience Atlanta, GA

Technical Assistant (Temporary)

Provide technical assistance to contracted agencies

of United Way for Georgia's Fresh Start Temporary

Financial Assistance Program through electronic

data base. Monitor data to ensure accuracy of

export, conduct inbound and outbound call support

to resolve various technical concerns, ensure

agency compliance related to policy expectations,

and report to executive management weekly.

2008 - 2010 Covenant House Georgia

Atlanta, GA

Director of Programs (August 2009 - March 2010)

Deputy Director of Programs (December 2008 - August

2009)

Director of housing, education, and vocational

programs serving homeless/runaway/at-risk young

adults. Position required supervision of daily

operations, implementation/creation of new program

designs, developed and managed agency's $1.7

million operational budget, served as community

liaison, organized and conducted skill building

trainings. Independently provided and analyzed

annual, quarterly, monthly reports, various

statistical data of county, state, and federal

grant reports, served as contact for monitoring and

auditing reviews, and supervised contract

compliance of granted programs.

2007 - 2008 Covenant House Georgia

Atlanta, GA

Program Coordinator

Developed agency's Shelter Plus Care/Independent

Living Program which required initial set-up of

daily operations of program design, creation of

policy and procedure, training, development of

group facilitation, managing programs budget, usage

of company vehicle, petty cash reconciliation,

developing community resources, provide annual,

quarterly, monthly statistical data and providing

ongoing therapeutic support.

2006 - Current Independent Contractor Jonesboro, GA

Psychometrist

Independently conduct psychological evaluations and

diagnostic assessments of children, adolescents,

and adults who suffer from sever emotionally

disturbed diagnosis with various psychological

testing tools (e.g. Wechsler IQ Scales) and provide

detail narrative of qualitative descriptions as it

relates to IQ, achievement, behavior, and emotional

findings.

2005 - 2006 Phoenix Behavioral Health Services

Jonesboro, GA

Clinical Supervisor (Utilization Manager)

Supervision of CORE and IFI community based

program, servicing consumers diagnosed with mental

and behavioral health disorders. Responsible for

developing individualized treatment plans,

completing bio-psychosocial assessments,

maintaining state regulated medical compliance, and

quality assurance of services provided.

2003 - 2005 New Horizons CSB Columbus, GA

Clinical Director (Utilization Manager)

Director of a therapeutic treatment facility (Day

Services), servicing consumers diagnosed with

mental and behavioral health disorders, which

included the creation of individualized treatment

plans, instruction of various social skill building

techniques, conducting bio-psychosocial

assessments, and quality assurance of services

provided.

2001 - 2003 New Horizons CSB Columbus, GA

Social Services Technician II

Supervised the completion of individualized

treatment plans of consumers through the usage of

individual and group interventions while managing

medical documentation within 100% of policy

guidelines and provided follow-up services upon

completion.

Education 2003 Columbus State University Columbus, GA

MS Public Administration

2000 Albany State University Albany, GA

BS Criminal Justice

Skills/Trainings Proficient in Microsoft Applications: Word,

PowerPoint, Excel, Outlook

Utilization Management

Pathways Compass (Electronic Database)

Sharenote (Electronic Database)

Certified Non-Violent Crisis Intervention Trainer

CAFAS

MICP Application

DSM-IV

Medical Documentation

First Aid & CPR

Notary Public (Commission Expires 03/22/2012)

Firearms Permit

*excellent letters of recommendation can be provided upon request*



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