Customer Service Manager
Resume:
Amy Nicole Zimmerman
abk2a2@r.postjobfree.com
PO Box 882623
Steamboat Springs, CO 80488
OBJECTIVE: Enthusiastic, self-starter looking to pursue a career in a related
field of my education and expertise
EDUCATION: The University of Georgia, Athens, GA
Bachelor of Business Administration, Terry College of Business, May
2008
Major: Finance Major GPA: 3.67 / 4.0
Bachelor of Science in Education, College of Education, May 2008
Major: Sports Business Major GPA: 4.0 / 4.0
GLOBIS Program, Verona, Italy
Study Abroad, May 2006- July 2006
WORK Steamboat Ski and Resort Corp / Steamboat Grand Hotel, Steamboat
EXPERIENCE: Springs, CO
Front Desk Agent, July 2008 - present
Assisted guests with registration and information, computed bills
and collected payments using SMS and CORIS computer system,
maintained personal cash drawer, handled customer complaints and
issues, booked reservations for excursions and room inventory,
acted as manager on duty for the hotel when alone
Received multiple awards for providing professional customer
service recognized by hotel management and was "Top Ten Employee of
the Year" for the Ski Resort. Obtained multiple guest comments
through comment cards and online surveys
MTV Networks/VIACOM, New York City, NY
Financial Intern, May 2007 - August 2007
Worked with all parts of the strategic service departments helping
plan and manage budgets, sort and calculate legal fees, submit
accounts payables, and other day to day activities throughout the
workplace
Executive MBA Program at Terry College of Business, Athens, GA
Student Worker, September 2006 - 2008
Provided direct assistance to the EMBA program, managing events,
finances, new inquiries, and daily tasks that presented themselves
Self-Employed Dance Camp Director, Marietta, GA
Summer Director/Instructor, Summers 2000-2005
Directed and instructed week long dance camps for children
incorporating end of week performance, costumes, daily activities,
and dance choreography summing over $10,000 in income while helping
with children's motor abilities and creative energies in an
engaging and structured manner
LEADERSHIP Kappa Delta Sorority, The University of Georgia, Athens, GA
EXPERIENCE: Social Chair, December 2006 - 2008
Coordinated social activities weekly with fraternities and helped
Kappa Delta build fraternal relationships with the campus and the
communities
Hoop Girl, The University of Georgia, Athens, GA
Team Leader, September 2004 - 2008
Assembled with a group of 60 selected students promoting the men's
basketball team, assisting with tip-off club members, and attending
all home games
Met twice a month to organize and attend community service
activities, including raising $9,000 from a 5K run to honor a lost
member of the team
Big Brother/Big Sister Program, Athens, GA
Big Sister to Little Brother, August 2006 - 2008
HONORS/ - "Top Ten Employee of the Year" - Recruitment for
ACTIVITIES: Football Team
- 4 Time "Employee of the Month" - Finance Society
SPECIAL - Computer proficient with all Microsoft programs - Professional
SKILLS: Customer Service Experience
- Basic Knowledge of Spanish -
Conflict Resolution Training
Contact this candidate