Customer Service Human Resources

Kylie Dodds

*** ******** ** ********, **** ****8

Home: 614-***-**** Mobile: 614-***-**** Email: abk1m2@r.postjobfree.com

PROFILE

Self motivated professional with a strong customer focus and experience as a Human Resources

Assistant. Combines excellent customer service and communication skills with meticulous attention to

detail. Dedicated to serving the needs of employers through hard work and dependability. Well

organized and committed to completing tasks on strict deadlines and managing multiple competing

priorities while maintaining calm under pressure.

CORE SKILLS

Proficient in MS Office

Detail Oriented

Excellent Communication skills

Office equipment experience

Works with a sense of urgency

Extremely Confidential

Strong Customer Focus

Comprehensive knowledge of Human Resources policies and procedures with the ability to

learn new systems and procedures quickly. Team player who also works well on solo projects.

Technically proficient in Word, Excel, Outlook, and PowerPoint. Proven problem solver with

excellent written and verbal communication skills.

EDUCATION

Franklin University

B.S Human Resources Management and B.S in Business Administration to be received in May 2011

PROFESSIONAL EXPERIENCE

Gap Inc Direct, Grove City, Ohio (May 2004 Present)

Customer Service Consultant (May 2004 July 2005)

Used Microsoft Office systems to access and record information

Provided supervisory assistance to other Customer Service Consultants

Provided escalated assistance to customers regarding Gift Card issues

Completed specialized projects per supervisor request and placed

orders for customers by phone

Human Resources Assistant, Temporary (January 2007 October 2007)

Created and utilized supply budgeting procedures for HR department.

Processed employee terminations, corrective action and status changes

in Access and Excel.

Prepared employee paychecks for distribution each week.

Maintained over 500 employee files.

Prepared bi weekly HR publication, Monthly Roundtable reports.

Posted Job descriptions, and important employees notices in common

areas.

Scheduled and facilitated employee Roundtables.

Represented HR department for employees seeking assistance.

Assisted in the processing of unemployment claims.

Lead HR benefit meetings for new employees and assisted employees

with benefit selections.

Answered HR related inquiries for associates by phone and in person

as a representative of the HR department.

Entered new hires into HR systems including Kronos.

Seasonal Email Specialist Tier 3 (August 2008 December 2008)

Responded to escalated customer issues with without supervisor assistance.

Displayed enthusiasm and ambition to provide ‘best in class’ service for escalated internal and

external issues.

Supported internal Email helpdesk.

Assisted in the training of new hires.

Provide timely feedback for new hires regarding performance.

Prepared and sent out daily ‘End of Day’ reports to company leadership.

Prepared and sent out weekly meeting agendas in Microsoft Word.

Created Standard Operating Procedure documents for special projects.

Email Specialist Tier 2 (July 2005 January 2007; October 2007 August 2008; December 2008 Present)

Worked independently to ensure quick and complete resolution of customer issues via email.

Identify critical customer service issues and report them to appropriate leadership.

Utilize training resources and business partners to research and resolve customer issues.

Effectively manage time to meet all effectiveness and efficiency metrics.

Utilize coaching feedback to enhance productivity and quality of work.

Provide input and ideas to improve systems and programs.

Initiate and maintain professional communication.

Contact this candidate