Customer Service Engineer
Resume:
TINA THI VO
San Jose, CA ***48
********@*********.***
EXPERIENCE:
**/** ** **/**: State Farm Insurance, San Jose, CA
Position: Office Assistant
Duties: Prepare evident of insurance. Maintain client's account on Tam's
database. Monitor and respond to warning pay notifications. Performed new
documents processing and scanning. Performed interoffice mailings,
copying, and other clerical duties. Filling of new documents.
06/98 to 06/01: Recom Technologies, Moffett Field, CA
Position: Unix System Administrator
Duties: Responsible for the SUN network with several servers and 20+ client
machines.
Evaluated new hardware and software systems for future development and
implementation.
Managed all software licenses and provided PC/UNIX daily technical support
to users.
05/97 to 06/98: Space System Loral, Palo Alto, CA
Position: Systems Administrator
Duties: Managing UNIX/Windows NT networks, configuring and tuning file
systems, planning capacity needs and providing for backup and recovery.
Provided daily PC/UNIX technical supports to users.
04/96 to 05/97: Top Microsystems, Santa Clara, CA
Position: Clerical.
Duties: Review order forms for errors; batch order forms for computer
entry; generate reports.
Assist in preparation of order receiving, and shipping multiple orders to
customers.
Assume other duties as assigned by A/P supervisor.
08/92 to 02/96: Palm Beach Community College, FL
Position: Computer Lab Assistant
Duties: Assist students in using computer and application software, conduct
tutor sessions with students for Word Perfect, Dbase IV, Lotus, Windows,
and C Programming courses.
RELATED SKILLS:
Strong administration skills as well as experience with Microsoft
Applications.
Have excellent customer service skills via phone, and email.
EDUCATION:
B.S. Degree in Electronic Engineering, Florida Atlantic University
Coursework:
Database IV, MS-DOS, MS-Windows, MS-Excel and C/C+ programming.
Business Communication and Data Communications
PERSONAL COMMENTS:
Self-motivated, hard working and fast learner.
REFERENCES:
My Thang Nguyen Real Estate Agent Phone 408-***-****
Dat Nguyen System Support Phone 408-***-****
Angelina Matias Test Engineer Phone 408-***-****
Contact this candidate