Jas Manes

***** ********* ****, ********,** V*X*N3

Cell: 778-***-**** - Res:604755442 E-mail: abjzy4@r.postjobfree.com or on LinkedIn

PROFILE

With a Postgraduate Diploma in Network System and more than 6 years of IT Industry experience I have

the necessary skills to be a highly effective and visionary IT leader. Recognized for combining business

knowledge with technology expertise to drive revenue growth, profit improvement and cost reductions

with a focus on great communication and mutual respect between IT staff members and

Internal/external customers. Experienced in organizational leadership, software planning, development,

deployment, budgeting and client support. Proven, effective leader in the management of systems

professionals in the creation, implementation and support of robust systems that meet the changing

needs of business

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• Team Leadership and Management Budgeting and Forecasting

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• Architecture and Design Vendor Management

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• Strategic Planning Interpersonal skills

PROFESSIONAL EXPERIENCE

Syscon Justice Systems, Richmond, Canada July 2012 – Present

1 IT LEAD- ACTING MANAGER

Syscon has been creating solutions exclusively for the correction’s industry since 1980 and is the world’s

leading provider of offender management solutions - more jails and prisons, in more countries than any

other. Syscon works with some of the world's most complex corrections agencies, such as Los Angeles

County Sheriff’s Department, National Offender Management Service for England and Wales, Corrective

Services New South Wales, and Montgomery County (Maryland) Department of Correction and

Rehabilitation. Syscon has its presence in 6 countries, 15 states and provinces, and 12 counties.

As Senior IT Support Engineer for this offender management Services Company, created a balanced IT

organization to support the wide ranging business volumes and service requirements. Rebuilt the department

values and aligned the IT priorities with the company’s business objectives. Delivered superior IT service

and delivery to grow revenues and profits. Managed internal staff and external partner organizations to

provide development, deployment and support services to meet business needs. Managed the full P&L

responsibilities for the IT organization.

• Manage small IT team, assign and prioritize tasks; provided guidance and support for their various

activities.

• Work closely with company upper management to improve quality of IT and Helpdesk services.

• System and network administration and technical support for more than 120+ company users on 5

different remote locations

• Troubleshoot and manage Cisco Unified Communications Systems, including Call Manager /

Unified Communications Manager and IP Phones

• Build, configure and administrate company’s Blackberry Enterprise server and Cloud based Server

for smart phones like Android and IOS

• Manage and troubleshoot Symantec backup Exec system

• Manage Unix environment (RHEL,Centos)

• Plan, Implement, Improve and Upgrade company datacenter system and network infrastructure

which have more than 50 physical and 300+ virtual servers,

• Configure, manage and administer remote access VPN connections and Tunnel Connection

between remote sites in UK and Australia

• Manage and improve VMware environment (about 13 hosts and 300+ guests) and SAN

infrastructure (EMC and HUS110 )

• Manage Windows environment, AD, File servers, Print servers, MS SQL Servers, Confluence

servers, Exchange, IIS

• Implement PCI compliance procedures and SSL certificate installations

• Manage software and hardware asset management solutions(OCS AND GLPI)

• Manage and administer the HPQC(Management software), Accurev (SCM),Trackplus (Track

Management )application’s

• Manage and administer Webex Account’s

• Offer guidance to the development team regarding the environment setup and capabilities

• Create network and system documentation (tracking, auditing, system diagrams)

• Implementation system and software monitoring solutions

• Manage various vendor relationships, hardware software licensing, and subscriptions & renewals

• Controls costs through vendor contract negotiation and budget development, ensuring that all

contractual obligations are met in a timely manner.

• Making recommendations and collaborating in purchasing of new computer equipment and

software solutions

• Facilitates the improvement of internal processes by coordinating with other departments to

identify, develop, and implement hardware and software solutions; enhances productivity of

company through improvement of systems integrity and security

• Ensure IT infrastructure is available to the business units 24/7.

ACHIEVEMENTS:

• Reconfigured the all existing ESXI hosts (13) and designed new ISCSI Network Appliance

attached storage(HUS110) installation, Storage Motion about 25 Tb of data

• Researched and developed proposal for different ISP provider and backup Solution’s providing

detailed information on costs, time, partners and benefit’s

• Configured and deployed Exchange 2013 front end and backend server’s (IIS, POP,SMTP,

OOF,OWA Access),migrated all the mailboxes from Exchange 2010 and 2013 .

• Configured and deployed BES 5.0 and migrated all the accounts from 4.1 to 5.0 .

• Deployed Lync 2013

• Configured and upgraded Symantec backup Exec from 2008 to 2012

• Configured and upgraded Symantec Endpoint protection from 10.* to 12.1

• Renegotiated Conferencing support contract resulting in 45% reduction in costs

• Upgraded the Company mobile handset’s and increased the savings by couple of thousand

dollars/month by changing the contract from BELL to TELUS

• Implemented asset management tool’s

Alea Software Limited, Vancouver, Canada November 2010 –

July 2012

2 Technical Engineer

Alea Software Limited is a British Columbia corporation based in Vancouver, is a leading developer of

games and support tools for the online gaming and entertainment industry. Alea serves as Jazette's software

development arm, and interacts with Jazette's operating units in Costa Rica (customer service, operations,

and marketing) and Antigua (hosted data centre)

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• Provide IT service delivery to a large number of remote users and In-house /Global staff, ensuring

timely identification and resolution of problems, and handle installation of any additional

software/hardware requirements that have been approved and track all support requests in Service

Desk helpdesk software

• Perform real-time monitoring of servers, network devices, and other systems/services as assigned.

• Provide all level troubleshooting support for client systems, including general network

administration, laptop and desktop (Dell Latitude, OptiPlex)

• Maintains up to date inventory accuracy of IT assets through OCS, GLPI and Dell Open Manage

Systems Management and lease out fleet of laptops, workstations, handheld devices, and

peripherals on requests

• Provides Telephone system support, Voicemail support - PBX wiring, DID Ext

• Ensure the backup procedures are in place - Symantec Netback up

• Maintain existing documentation and create new documentation (procedures, user help guides, etc.)

to facilitate IT operations and user information

• Manages and supports Audio/Visual equipment in Boardrooms (Polycom)

• Participate in license management and hardware and software procurement process

ACHIEVEMENTS:

• Project: Design and implement LAN infrastructure and security

o Scope : Increase LAN security

o Team size: 3 members

Role: Technical Specialist

Implementing intra-zone firewall rules

Designing, Configuring and deploying WLAN infrastructure 802.1a /g

Implement Ethernet authentication 802.1X

Participating in the design of VLAN schema for the switches infrastructure

• Other projects:

o Implementing and maintaining a backup strategy for all key servers using

Symantec Netbackup

o Working on extending virtual infrastructure to 10 VMware ESX hosts and more than

300 guests (mostly Linux)

Migrating from 5 hosts with ESX Server 3.5 to 10 hosts ESX 4.0 then to

4.1

Implementing VCB for ESX infrastructure

Activating, tuning and managing DRS/HA clusters

o Installing and maintaining IronPort MX servers

o Implementing and maintaining view capabilities in DNS server (bind on Linux)

o Create and run scripts in bash, perl or python for administrative purpose.

Windows servers management and W2003 to W2008 infrastructure migration

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w2k3 to w2k8 DC migration

Configuring Time Servers

IAS to NPS migration

TS migration to 2k8

Managing Exchange 2003 and 2007

Installing and configuring MS Project Server 2007

Installing and configuring Sharepoint 2010

Installing, configuring and managing MsSQL 2008

Implementing DFS namespace

Implementing DHCP superscope with two scopes

o Installing and configuring central UPS system for our server room

o Configuring and maintaining Netapp systems

Configuring aggregates, volumes, NFS exports

Configuring HA cluster between two FAS2030 heads with 9 shelfs

Configuring and Managing snapmirror between Antigua branch and

Vancouver

Configuring and managing flex-volumes and snapshot schedule

Spectrum Network Inc., Vancouver, Canada April 2010 –

November 2010

4 Network Technician

• Deployed company LANs, WANs, and wireless networks, including servers, routers, switches, VoIP

phones, and other hardware’s.

• Configured networks to ensure their smooth and reliable operation for fulfilling business objectives

and processes.

• Installed,maintained and tested various network elements and voice/ data cabling infrastructures

like installation of patch panels, conduit, rack equipment and cable tray

• Identified layer 1 issues via tone tracers and fluke network testers and documented the network,

configurations, IP addressing, and IOS version for all network devices.

• Created and maintained documentation as it relates to network configuration, network mapping,

processes, and service records.

Orbit Technologies, Chandigarh, India Feb 2006 –

Feb 2008

5 Support Technician

• Assisted in troubleshooting client problems relating to Operating System issues, Network

Connectivity,,DNS,DHCP, Active Directory, TCP/IP configuration, upgrades, MS Office products

and Internet connectivity

• Deployed and Repaired computer systems and equipment,joined to a Domain and documented the

internal procedures

• Assessed client's needs and resources and recommended the appropriate goods or services

• Responsible for the sales and marketing of the software and Hardware systems and attended to

Customer concerns and questions in retail store environment and provided technical support to

customers after sale services.

CORE COMPETENCIES : TECHNICAL

Operating Systems: Linux (RedHat/Fedora, SuSe, Debian, CentOS), AIX, Solaris, Netapp Data

Ontapp, CISCO IOS, Netscreen OS, Windows NT4, w2000, w2003, w2008 platform

Hardware Platforms: Cisco Firewall’s,Routers and Switches (801, 805, 877, 878, 2600 series 3500

series), Junipper routers, Radware Load Balancers, HUS 110,Quantum Dxi 3500,Quantum Deduplication,

Dell Servers, SUN servers, EMC Clariion, IBM DS series storage, IBM Blade H series and Pureflex,

Programing Scripting: Microsoft VB,Perl, Bash, Python, PowerShell

Networking and Internet: RIP, RIPv2, OSPF, EIGRP, BGP, VTP, VLAN, HSRP, Ether Channel,

STP, SVI, CEF, Multicast, IPv6, IOS Security and QoS, Network Address Translation (NAT),

Ethernet, DNS, SMTP, SNMP, HTTP

EDUCATION & PROFESSIONAL DEVELOPMENT

Postgraduate Diploma in Network Systems,

Swinburne University of Technology

Melbourne, Australia,

January 2010

Bachelors in Technology in Computer Science

Punjab Technical University, Punjab, India

Feb 2006

Mictosoft

Windows Server 2008 Network Infrastructure, Configuring (70-642)

Windows Server 2008 Active Directory, Configuring (70-642)

Windows Server 2008, Server Administrator (70-642)

Microsoft Certified IT Professional (MCITP) certification

Cisco

Cisco Certified Network Associate (CCNA)

Cisco Certified Network Professional (CCNP)

Cisco Voice over IP (CVOICE)

CCNA – SECURITY

CCDA (Design)

VMware

Vmware Certified Professional (VCP)

References from all places I worked can be provided upon request

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