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Customer Service Software

Location:
Tulsa, OK, 74112
Posted:
October 07, 2010

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Resume:

Rose A. Romero

TULSA, OK *****

PHONE 970-***-****

abjz8j@r.postjobfree.com

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OBJECTIVE

I am seeking a challenging position in the Oil & Gas industry that will

require creative and innovative approaches to problem solving, strategy

development, fulfillment of business goals, and will allow me to continue

expanding my skill set and knowledge base.

Qualification Highlights

. Effective verbal and written communicator who uses strong

interpersonal and negotiation skills to define business requirements.

. Exceptional customer service and communication skills to ensure

successful cross-team interaction

. Excellent attention to detail to ensure projects follow scope

requirements and specifications

. Highly organized self-starter who uses a solid grasp of current

technology and well-developed management skills to meet competitive

business demands

Employment History

MarkWest Energy November 2008 - August 2010

Denver, CO

Title: Volume Processor

Duties: Analyze and evaluate the accuracy of gas volumes directly related

to MarkWest's Pipeline and Plant Assets

. Ensure the integrity of the measurement and volume loads to the

downstream business systems by analyzing volumetric data and

recommending procedural and/or system changes to correct new or

recurrent problems

. Utilize extensive knowledge of Flow-Cal software to ensure gas volumes

are processed accurately and in a timely manner

. Communicate all gas volume changes with field and downstream business

teams as needed

. Assist in the development and implementation of various analytical

information and reports needed to evaluate the accuracy of measurement

data

. Perform technical support for the measurement department and testing

for all measurement software upgrades, including Flow-Cal

. Ensure all software, processes, and documentation are compliant with

Sarbanes-Oxley

Long View Systems October 2005 - November 2008

Denver, CO

Title: Application Steward for EnCana Oil & Gas (USA) Inc.

Duties: Performed software support and maintenance for Production and

Volume Management

. Monitored and managed several production business applications

including Flow-Cal, PRAMSAnalyst, Production Access, Cygnet (SCADA),

and Field Direct.

. Responsible for coordinating and implementing all upgrades and patches

on application and database servers.

. Monitored and corrected problems arising with file transfers and

interfaces between applications including some design and maintenance

in Informatica.

. Oversaw and facilitated interaction with vendors, internal IT support

staff, and business users.

. Provided technical and data support for the Measurement Analysts and

Field Techs

Title: Security Consultant to EnCana Oil & Gas (USA) Inc.

Duties: Performed Daily Functions of IT Access and Security

. Managed the Employee On-boarding software. Including gathering

business requirements, implementing training, and coordinating

upgrades

. Responsible for creation, maintenance and deletion of all Windows,

UNIX, Oracle, SQL and application user accounts for 2000+ users

. Responsible for the security access and provisioning of corporate

applications

. Successfully managed the Sarbanes-Oxley Compliance for financial data

. Second-level support for USA region Service Desk

Title: Client Services for EnCana Oil & Gas (USA) Inc.

Duties: Performed Daily Functions of IT Client Services

. Provided daily user support for EnCana Oil & Gas (USA) Inc. Service

Desk

. Analyzed and resolved hardware trouble tickets involving desktops,

laptops, software installations, memory upgrades, and basic PC

maintenance.

. Maintained Inventory control

. Created and updated Service Desk documentation

Education

Mesa State College 2001 - 2005

Grand Junction, Colorado

Bachelors of Science - Computer Information Systems

Minor - Business Administration

Elected Who's Who Among Students in American Universities & Colleges

Elected Association of Information Technology Professionals (AITP)

Treasurer

Competed at AITP Nationals in System Analysis and Design, and Database

Career Certifications and Application Training

A+ Certified

ITIL Foundations Certified

Flow-Cal Measurement Software

Crystal Reports

Business Objects Developer

Informatica Developer

1Z0-042 Oracle Database 10g: Administration I

Total Flow

WinCCU

Roclink 800



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