Marla Smith

***** ** ****** **.

Portland, OR ***30

503-***-**** or 503-***-****

abjxhc@r.postjobfree.com

OBJECTIVE

To be a part of a fast-paced, energetic company and to provide excellent

customer service to a diverse population.

EDUCATION

July 2005-Sept 2005 International Air Academy

Vancouver, WA

Concentrated hands on training using the Apollo-Focalpoint computerized

reservation system, combined with the extensive classroom curriculum,

provide the following skills:

(Domestic Fare Quoting (U.S Geography (Airline Career

Development

(Domestic Ticketing (Telephone Sales (Itinerary

Planning

(Reservation/Operations Specialist

Sept 2002-June 2004 Spokane Community College

Spokane, WA

Criminal Justice

EXPERIENCE

May 2010-Oct 2010 Charter

Vancouver, WA

Billing Specialist

. Collecting money and going over bills with Customers.

. Upgrading and downgrading services.

. Call Center setting, Customer Service, and multi-tasking

. Calming down Irate Customers

Oct 2005-Nov 2009 BCD Travel

Portland, OR Corporate Travel Consultant

. Reserving air, car, hotel, and limo for domestic and international

reservations.

. Exchanging and setting up tickets to be reissued.

. Assisting Passangers with the online booking engine.

. Assisting Co-workers when questions and issues arise.

. Call Center Setting

. Over 16 perfect QA scores and perfect attendance

. One of the top agents for over 2 years.

. Apollo, Sabre, Worldspan, Amadeus, and Turbo Sabre trained.

July 2004-Oct 2005 Burger King

Spokane, WA Assistant Manager

. Managing all areas of the store including guest service, food

production, and food safety.

. Training and encouraging new employees and crewmembers.

. Counting the daily deposit and entering data into the computer.

. Ordering food product and supplies for the store.

Oct 2003-Jan 2004 SCC Security

Spokane, WA

Security Officer

. Securing and locking down the campus at night.

. Preventing and solving problems and issues on campus.

. Filling out and filling a report if a problem did occur.

June 2003-Oct 2003 Vector Marketing

Spokane, WA

Sales Representative

. Rapidly learn skills and products with the ability to retain a

majority of the information.

. Immediately utilize newly learned skills.

. Presenting the product to customers.

. Individually sold over $1,700 worth of product in the first weekend.

Oct 2002-June 2003 The Old Spaghetti

Factory Spokane, WA

Server Assistant

. Clearing and resetting tables after the customers leave

. Assisting the server with food and beverages.

. Making the customers feel welcome so they will return.

June 1999-Sept 2002 Hill's Resort

Priest Lake, ID

Server Assistant

. Clearing and resetting tables after the customers leave

. Assisting the server with food and beverages.

. Making the customers feel welcome so they will return.

OTHER ACTIVITIES AND AWARDS

. I am a runner and have completed 3 marathons in the last

year. Including the Boston Marathon in April 2009 and The Portland

Marathon in October 2009 which I had a 11th place finish out of

females.

. 3 sport Letterman in High School

. Awarded Athlete/Sportsman of the year my senior year of High School.

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