William (Bill) Miller *** Deep Water Point
Anderson South, Carolina. 29621
Cell 678-***-**** Home
abjx8h@r.postjobfree.com
SUMMARY . Network professional with over thirteen years
experience providing hardware and software support to
internal engineers, resellers, and end-users of large-
scale networks and desktop stations. Solid knowledge of
how the Internet works.
. Skilled in network and hardware
troubleshooting. Familiar with heterogeneous networks,
skills include working with ISP's on packet loss,
routing issues, and Telco's access equipment.
. Performed roll-outs installs and moves, including
configuring, racking, cabling and wiring. Strong overall
PC Networking hardware skills. Trained in complex
network monitoring tools including NetCool, Vantive, AHD
Helpdesk, BMC Patrol, and others.
. Familiar with Clone PCs, Sun servers, Cisco routers
and switches Altheon and Juniper, Telco equipment, IBM
Blade servers., back up servers, and tape libraries.
. Comfortable and effective
escalating various types of issues to different groups,
including complex BGP and DNS issues, within the
dynamically changing environment of an enterprise NOC.
. Personal attributes include excellent communication
skills and sound judgment under pressure as well as
organizational, analytical, and troubleshooting skills.
. Able to host conference calls, take charge, and get
complex issues resolved. Interacts productively with
people of diverse backgrounds. Well-liked team player.
Clear and concise spoken and written communications.
Oriented to quality work and its timely completion.
Experience
9/2007- 9/2010 SAVVIS SC8/SC9 Internet Data Centers, Santa Clara, Ca.
. Maintained/worked in SC8/SC9 NOC and Internet Data
Centers.
. Troubleshot and Escalated in a timely manner to
resolution all
NOC, Customer Facilities related issues with
appropriate parties.
. Frequently performed managed customer installs
including working
in cloud environments with Nexus switches and many
different
types of advanced Security appliances.
.. Worked with customers in person and remotely while
maintaining
and Managing proprietary Networks to their standards.
2004 - 2007 Veritas/Symantec
Veritas Purchased by Symantec in 2005
NOC Engineer
. Monitor networks using NetCool. Verify network
outages and other facility related problems.
. Monitor all of Symantec's/Veritas, networks,
databases, systems and applications. Escalate issues to
engineers.
. Monitor and maintain Symantec (formerly Veritas)
backup servers.
Systems Administrator in the NOC
. Addressed troubleshot, and escalated network,
services, systems, databases, and application outages
1997 - 2003 Exodus Communications/Cable Wireless, Santa Clara, CA.
World's largest COLO ISP for high profile, high bandwidth
customers encompassing customers from mom & pops to large
Telco's.
Monitoring Lead/NOC Engineer/Assistant Manager
. Worked in all Exodus NOC's in Santa Clara Internet
Data Centers.
. Performed network troubleshooting of heterogeneous
networks.
. Addressed ISP's technical problems including packet
loss, routing issues and Telco's access equipment T1
through OC48 etc.
. Acquired detailed working knowledge of Sun servers,
Cisco routers and switches Altheon and Foundry Big Iron,
Telco equipment and various monitoring programs
including WebWatcher, NetCool, BMC Patrol, etc.
. Racked, cabled, set up, and maintained various
networks for customers.
1994 - 1997 Acer Computer, Santa Clara, CA.
Designs and markets personal computing solutions for end-
users including tablet and desktop PCs, notebooks, servers,
and peripherals.
Desktop Support Specialist
. Provided desktop and LAN hardware and systems to
resellers and individual customers.
. Set up, used, maintained, provided training and
managed the team's Computer Network and lab.
Education & TRAINING
Solaris 8.0 Sun Campus: Hardware, Admin & Troubleshooting.
NetBackup 5.0 Veritas University, Solaris & Windows.
Cisco Routing & Switching Campus/Geotrain Campus CCNA, ICND