Customer Service Manager
Resume:
Wallace Cleveland "Buddy" Neal Jr. Mobile: 478-***-****
*** *. ******** ** *****, GA 31008
Email: abjx2o@r.postjobfree.com
OBJECTIVE
LOGISTICS PROFESSIONAL seeking position as a Logistician supporting the Intelligence,
Surveillance, and Reconnaissance community with expertise spanning 29 years of resource management
including supply logistics, maintenance control, communications and intelligence operations supporting
the U.S. government, vendors, contractors, foreign and national allies. Managed funds, supplies and
equipment supporting Operations & Maintenance (O&M), systems integration, plans and programs
development, facility maintenance and MILCON (Military Construction) projects, computer training and
material requirements sustaining intelligence operations to the warfighters.
WORK EXPERIENCE
Science Applications International Inc/560th Aircraft Sustainment Group 3/2008 - 4/2010
Warner Robins, GA US
Hours per week: 40
Job Title: Logistics Analyst III
Research and translate functional needs into software requirements to enhance a USAF depot level
logistics support computer system. Provide logistical clarification to software engineers and other
personnel during all phases of software development efforts. Perform testing to ensure software meets
functionality requirements and update the customer’s user manual. Conduct periodic formal reviews with
the customer. Managed allocated hours for assigned projects and tracks hours spent. Dynamic ability to
work on problems of diverse scope, exercise judgment within generally defined procedures/practices, and
acted independently or with general direction from management. Provided direct on-site customer
logistics support for the Automated Logistics Management Support System (ALMSS) used to provide
global depot level logistics sustainment of USAF Command and Control as well as Intelligence,
Surveillance, and Reconnaissance managed assets for the Distributed Common Ground System (DCGS)
and the U-2 Aircraft resulting in a Contractor Performance Assessment Report (CPAR) Exceptional rating
for quality of services provided. Interacted on daily basis with ALMSS users regarding query data,
processes and other general supply programs (Enterprise Solution-Supply (ES-S), Standard Base Supply
System (SBSS), Air Force Material Command Logistics Tracker, FedLog, etc.). Provided answers,
responses or sought answers from other subject matter experts in order to answer customer’s questions or
queries in a timely manner. Supported several "high priority" customer initiatives to include
implementation of Bonded Stock Module, Government Furnished Equipment (GFE) Module, and on-
going cataloging efforts. Successfully learned software development processes while performing
functional analyst work for ALMSS enhancement projects to include requirements analysis, testing,
customer design reviews, and user manual updates. Working knowledge of DoD Air Force Supply Chain
Management operations. Experience participating in a team environment using established CMM, CMMI,
& ISO processes. Experience providing operational support of automated supply chain management
systems.
General Dynamics Information Technology/578 Aircraft Sustainment Squadron 7/2006 - 3/2008
Robins AFB (RAFB), GA US
Hours per week: 40
Job Title: Senior Administrative Logistics Assistant
Performed Supply Chain Item Manager duties coordinating with diverse DoD Military and Contractor
personnel, Original Equipment Manufacturers and IT sources of supply. Team member of AF Distributed
Common Ground System (DCGS) IPT and provided input and recommendations as required. Provided
Commercial Off-the-Shelf (COTS) sustainment support to 18 US Air Force Distributed Common Ground
System (DCGS) and Remote Location sites enabling near-real time Intelligence Surveillance and
Reconnaissance throughout the warfighters mission operations. Performed research, ordering, tracking,
receiving, warehousing, issuing, packing, shipping and expediting delivery of IT supplies and equipment
on a routine basis. Property shipped CONUS/OCONUS via commercial and DoD channels as required
IAW prevailing directives. Conducted inventories, researched out of balance conditions, corrected
database errors as appropriate in Automated Logistics Management Support System (ALMSS). Operated
6K Gas & Diesel Forklift, Crown Lift/Reach truck, electric and hydraulic hand trucks and pallet jacks.
Qualified to operate up to 15K Gas & Diesel Forklifts, 2.5K Truck.
9th Aircraft Maintenance Squadron 4/2005 - 9/2006
Beale AFB, CA US
Hours per week: 40+
Job Title: Chief, U-2 & RQ-4 Global Hawk Supply Support, 2S Functional Mgr/MSgt
Flawlessly managed 43 Supply personnel and directly supervised 9 providing specialized supply support
to U-2 and RQ-4 Global Hawk airframe, ground stations, support equipment, sensors and base
infrastructure supporting ISR training & real-world operations around the globe; advocated/received
manning increase from 71% to 110%. Developed standardized qualification training plan and ensured all
supply personnel were certified, trained and available to meet mission operations. Synergetic efforts
coordinated and researched with depot and three U-2 operating sites … located $138K in lost equipment.
Established support, funding and processes for orientation training to Beale AFB for supply personnel
deploying to 1 ERS (Det 1) to minimize impact to U-2 operations, support and transportation timelines to
depot. Managed and scheduled Temporary Duty Supply roster supporting two U-2 forward operating
locations in support of current world ops. Senior military supply liaison to ACC, depots, maintenance
customers and 9 Support Division. Moved and shipped six $49M ISR sensor pods to AOR providing
latest technology at CENTCOM's fingertips. Aided 9 Support Division in creation of 154 line item/$6.5M
mission support kit in preparation for contingency deployment. Provided on-site project management
oversight for six facility upgrades valued at $1.2M. Verified Mission Capable (MICAP) requests;
coordinated daily status updates with Regional Supply Squadron; conducted research for part number and
stock number requests using Standard Base Supply System (SBSS), Spare Parts and Application Data
Lists (SPADL), Weapons Spares Support List (WSSL), Automated Logistics Management Support
System (ALMSS), Federal Logistics Data (FedLog), applicable commercial and government manuals,
Technical Orders and Illustrated Parts Breakdowns (IPBs). Authored, reviewed and published supply
policy letters for maintenance supply liaisons and Material Control shops assigned throughout
maintenance, operations and support units. Oversaw and monitored over 100 TNB, FOM and -21 U-2
aircraft parts and equipment valued at over $2 million dollars. Expert parts manager; streamlined Due -in
from Maintenance (DIFM) to a speedy 2-day turn around ahead of ACC's 7-day goal. Aggressively
worked MICAP status with WR-ALC and ACC RSS boosting U-2 yearly FMC rate 10.5% to 81.9%.
Aggressively coordinated with WR-ALC and contractors to obtain, track shipment and delivery of power
take-off shaft parts to complete critical U-2 aircraft TCTO.
548th Intelligence Group 12/2003 - 4/2005
Beale AFB, CA US
Hours per week: 40+
Job Title: Resource Advisor/MSgt
Led stand-up and support of newly established 548 IG Resource Advisor (RA) position. Mentored and
trained three squadron RAs to flawless "End-of-Fiscal Year" execution of funds. Managed initial $2.3M
annual Operations & Maintenance budget sustaining $1B+ DCGS weapon system and 800+ personnel.
Lobbied for and obtained additional $1.6M & $2.4M for FY04 and FY05 to meet growing ISR mission
support to customers. Lead focal point for research and procurement actions leading to purchase of
$1.4M Temporary Trailers for $40M DCGS Block 10.2 upgrade plus an additional $849K to satisfy the
DCGS Block 10.2 unfunded requirements. Coordinated with 480 IW and 9 RW budget office
counterparts to obtain, monitor and track organizational funds. Prepared, reviewed and revised budget
estimates and financial plans in accordance with DoD and AF regulations. Provided budget assistance to
responsibility centers and cost center managers. Used automated budgetary systems and computer
generated products to identify spending trends and maximize spending efficacy. Program Manager for
Government Travel Card (GTC) and Approving Official for group commanders $1.1M Government
Purchase Card (GPC or IMPAC) program. Commander' "Eyes & Ears" for $30M FY07 MILCON project
to de-van DCGS to permanent facilities. Advocated for and received $976K in Global War on Terrorism
(GWOT) funds to meet 500% surge operations. Identified civilian pay shortfall on initial distribution of
funds and captured an additional $67K to cover costs. Diligently coordinated with Ogden Logistics
Center and 480 IW on funding for mission critical back-up power supply resulting in a $59K emergency
back-up system for the heart of the DGS-2 Tech Control Center.
48th Intelligence Squadron 8/2002 - 12/2003
Beale AFB, CA US
Hours per week: 40+
Job Title: Superintendent, Mission Sustainment Flight/MSgt
#1 pick of 43 Senior NCOs to lead DGS-2's most diverse and demanding flight overseeing diverse 18
career fields with 78 military and civilian personnel composed of Communications & Information and
Plans & Programs personnel providing communications infrastructure build-up for Operations
NORTHERN/SOUTHERN WATCH, IRAQI FREEDOM and ENDEARING FREEDOM and 792 U-2,
Predator & Global Hawk reconnaissance missions. Coordinated intelligence, communications,
maintenance, logistics and plans/programs support with combat operations and exercise planners as well
as contractors to clearly establish requirements for current and future improvements to the Tasking,
Processing, Exploitation & Dissemination system (TPEDS). Principle advisor to squadron, flight
commander/Distributed Ground Station-2 (DGS-2) Technical Advisor on trends affecting manpower,
operations and overall ground station health; morale, welfare, utilization, professional development &
cohesion of members representing two distinct squadrons and ensured their readiness for worldwide
contingency deployments. Meticulously coordinated accountability of NSA's $600K HIGHCASTLE
hardware/software install with 100% accuracy for ACC Unit Compliance Inspection (UCI). Managed
flights preparation for UCI with 540 critical items...100% compliant, bolstering groups 91% compliance
rating. Oversaw robust communications and network administration; led DGS-2 to tremendous 99.4%
mission ready rate for 200 U-2 sorties providing 55,900 intelligence reports to warfighters...80% of
Afghan airborne intel. Identified flight deficiencies and reallocated manning and filled critical shortfalls
with zero security incidents/errors. Co-located mobility offices and personnel to enhance multi-squadron
customer service and 100% mobility readiness.
48th Intelligence Squadron 2/2002 - 8/2002
Beale AFB, CA US
Hours per week: 40+
Job Title: Chief, Maintenance Control/MSgt
Redefined Maintenance Control (MC) into a Maintenance Information Hub for Distributed Ground
Station-2 (DGS-2). Created bi-weekly slides/checklists to track current/forecasted system outages,
changes and hardware and software upgrades. Data available at a glance to maintainers & operations
personnel. Identified electrical power deficiencies in Unit Control Center and 9 RW/CES and 480
IW/FM agreed; proposed solution and obtained necessary funding from Higher Head Quarters to provide
24/7/365 operations capability for emergency notifications/response actions. Focal Point for 270 military
and contractor personnel in 12 maintenance shops with 99% mission capability rate. Fused Customer
Service by merging Material Control (SBSS function) and Consolidated Aircraft Maintenance System
Database Manager (CAMS/IMDS) positions into MC. Guided review of information workgroup manager
utilization; manpower and utilization resulted in clearly defined roles and training plan.
48th Expeditionary Intelligence Squadron (EIS) 10/2001 - 2/2002
Brindisi, San Vito dei Normanni Air Station, Sardinia Italy
Hours per week: 40+
Job Title: Supply Superintendent/1st Sergeant/MSgt
Prepared/planned re-deployment of $158.6M Mobile Stretch-Alpha (MOB-A) Mission Support Kit to
United States Air Forces in Europe (USAFE) designated site; obtained $46K from Higher Head Quarters
for shipping and packing materials. Coordinated priority requisitions on shipping materials and delivery
of 10K Forklift and 463L pallets in preparation for relocation of critical systems. Researched/acquired
one-of-a-kind readiness materials and critical equipment assets to ensure the site maintained critical U-2
direct threat warning and situational awareness voice link for Operation ENDURING FREEDOM air
crews/ground forces supporting 216 U-2 & RQ-4 Global Hawk ISR sorties. Readied EUCOM's 48 EIS
for Operation ENDURING FREEDOM (OEF) supply support...turned missions/programs on a dime;
completed 100% inventory of 1,581 line items valued at $158.6M with 99.61% asset availability. Utilized
SBSS and ALMSS supply programs to manage (track, order, issue, ship, and receive parts and
equipment). Effectively re-warehoused assets into ISU-90 Mobility Containers by supported system and
usage increasing issue and delivery times to maintainers. Lead SNCO ensuring health, morale and
welfare of deployed forces at a remote operating location comprised of ANG Security forces,
maintenance, supply and support personnel.
48th Intelligence Squadron 7/1998 - 10/2001
Beale AFB, CA US
Hours per week: 40+
Job Title: Resource Advisor/TSgt
Managed funds for integration of future systems that moved Distributed Ground Station-2 (DGS-2) to a
multi-intelligence, multi-platform ground station supporting current and future Air Force information
dominance capabilities. Responsible for development, oversight, management and administration of
combined Air Combat Command & Air Intelligence Agency annual $1.8M Operations & Maintenance
(O&M) budget. Created spending and financial plans supporting DGS-2's 400+ military, civilians and
defense contractors. Provided guidance and recommendations to squadron leadership on O&M funding
for all wartime and peacetime activities including deployed and in-garrison operations, personnel
readiness, travel and equipment.
EDUCATION:
Stuarts Draft High School, Stuarts Draft, VA: High School Diploma Graduated: 6/1980
Community College of the Air Force Beale AFB, CA, Some College Coursework Completed 44
Semester Hours
USAF Advanced Inventory Management Supervisors Course - August 2001
USAF NCO Academy - August 1997
USAF Technical Orders System - July 1996
USAF NCO Leadership School - May 1985
USAF NCO Orientation Course - June 1983
USAF Inventory Management Training Course - July 1981
AFFILIATIONS:
Central Georgia Volleyball Association (Coach, former VP), Southern Region Volleyball
Association, USA Volleyball
REFERENCES:
Ken Kubacak General Dynamics Information Systems Logistician Phone Number: 478-***-****
Email Address: Kubacak, Kenneth W CTR USAF AFMC 578 ACSS/GFLDA
[abjx2o@r.postjobfree.com]
Reference Type: Professional
Richard A. Kirkland, Raytheon Corp, 560 ACSG (LX) Logistics Liaison, Phone Number:
Email Address: Kirkland, Richard A CTR USAF 560 ACSG [abjx2o@r.postjobfree.com]
Reference Type: Professional
Hank Cordes, Saic, 576 ACSS Customer Service, Phone Number: 478-***-****
Email Address: Cordes, Henry C CTR USAF AFMC 330 ASW/GFLDC
[abjx2o@r.postjobfree.com]
Reference Type: Professional
ADDITIONAL INFORMATION:
Recognized member of the 330 Aircraft Sustainment Wing, RAFB, GA Team of the Quarter for
Oct-Dec 2006
Direct contributor to 48th Intelligence Squadron (IS), Beale AFB (BAFB), CA receiving 2002
AFA "Citation of Honor".
Team player for 48th IS, BAFB, CA winning 2001 ACC Supply Effectiveness award l of 43
Satellite Supply shops in ACC.
Key player for 48th IS, BAFB, CA, AFA Citation of Honor and AF winner of prestigious
National Security Agency Travis Trophy for 2000
Winner of 9 Recce Wing (RW), BAFB Resource Advisor (RA) quarterly award (3Q99) and
selected 9 RW RA of the Year for 1999 -- Subsequently chosen ACC Runner-up RA of the Year
Direct contributor to the 48th IS, BAFB, CA receiving the National Intelligence Meritorious Unit
Citation from the Director, Central Intelligence Agency for 1997 & 1998
Proficient in Microsoft Software suite to include Excel, Office, PowerPoint and Word; Adobe
Acrobat Professional.
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