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Customer Service Manager

Location:
St. Louis, MO
Posted:
January 20, 2015

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Resume:

PROFESSIONAL SUMMARY

. CERTIFIED PROFESSIONAL IN SUPPLY MANAGEMENT

. Experience in domestic and international logistics and procurement,

including compliance issues

. Proficient in MRP programs (CINCOM, JDE, SAP., Oracle) with 5+ years

experience using SAP

. Seasoned negotiator who is highly organized able to provide excellent

follow up

. Experience managing and dealing first hand with engineering drawings,

details and specifications

. Self directed and driven with a sense of urgency to provide excellent

internal and external customer service

. Tri-lingual English/French/German

TECHNICAL EXPERIENCE

MICROSOFT SUITE, EXCEL, WORD, POWERPOINT, ACCESS, MRP PROGRAMS, CINCOM,

JDE, SAP, ORACLE, SUPPLY MANAGEMENT, PLANNING, LOGISTICS, PROCUREMENT

PROFESSIONAL EXPERIENCE

Magna Group, Nashville, IL March 2014 - May 2014

Administrative/Procurement Specialist

. Issued and monitored purchase orders for various commodities,

including packaging and metal treatment

. Gathered information for preparation of RFQ's

Enterprise, St. Louis, MO (Contract) August 2013 - October 2013

Buyer

. Prepared and executed purchase orders for IT equipment

MECS, (Division of DuPont), St. Louis, MO (Contract) September 2012 -

November 2012

Buyer

. Prepared and executed purchase orders for major construction and

inspection

. Utilized the Solomon software platform

. Obtained required approvals from key project leaders

. Performed usage analysis of warehouse services and gathered necessary

information for supplier evaluations

Alamo Group - Ag Division, Gibson City, IL March 2012 - September 2012

Buyer

. Responsible for procurement of steel, fasteners, MRO and fabricated

components leading producers of agricultural equipment

. Obtained sheet, tube and formed steel from suppliers

. Engaged in price negotiation based on market forces and usage

commitments

. Utilized MRP program under the J.D. Edwards platform to maintain

optimum inventory levels of various direct material items of plastic

and metal for the manufacture of mowing and soil tillage apparatus

. Extensive experience in expediting

. Responded to numerous daily requests for maintenance, repair and

operation items

. Interacted directly with the Quality Manager to respond to material

defects and shipping errors

. Addressed and handled issues related to receiving errors and payment

delays

Aesculap, Inc., St. Louis, MO April 2006 - September 2011

Buyer

. Responsible for procurement of finished products for one of the

world's leading medical device makers and dealers, a division of B.

Braun Medical

. Managed relations with numerous domestic and German Suppliers

. Resolved disputes, generated daily and monthly business activity

reports to senior management

. Managed occasional acquisition projects involving key customers

opening up new medical facilities. . Managed an annual program called

"Big Wheel," which involved soliciting current and new suppliers to

obtain quotes on new products and new variations of familiar items

such as needle-holders, forceps, trocars and related devices

. Dealt with and addressed regulatory issues related to proper import

documentation from Germany

. Issued PO's and handled accounting issues under the SAP platform

. Examined and reported on purchase allocations and prepared the daily

logistics report

Basler Electric, Highland, IL October 2004 - January 2005

Buyer / Traffic Manager

. Responsible for metals and engineered components, along with

management of transportation services. Utilized text-based version of

J.D. Edwards to issue purchase orders for various plastic and metal

components

. Ordered parts for maintenance, repair and operation for the factory

floor

. Solicited rate quotes from our carrier base for transportation of

inbound parts and outbound finished products, along with executing

moves on a daily basis

. Researched and resolved accounting and payment disputes

Emerson Motor Company, St. Louis, MO September 1995 - October 2004

Senior Buyer

. Strategic responsibilities for $10M in chemically-related direct

materials and fasteners used in the production of electric motors

. Led in dispute resolution and facilitation of quality design

interaction between Emerson and supplier engineers through meetings

and updates, which included key marketing personnel

. Rationalized supplier bases and resolved accounting problems, using

the Cin-Com software platform

. Negotiated 2% reduction in metal treatment service and material costs

through two-year supplier agreements

. Tactical and administrative responsibility for major plastic, rubber,

stampings, castings and electronic parts, including the issuance of

purchase orders

. Gave PowerPoint presentations to outline cost reduction efforts and

current supply issues, including updated gross inflation figures

. Certified Internal ISO Auditor

1987 - September 1995

International Traffic Specialist

. Assisted in the coordination of bi-directional moves of material and

component loads to and from Mexico

. Expedited domestic and international movements

. Processed export and import documentation utilizing knowledge of the

Harmonized Tariff Schedule and the Tariff Schedules of the United

States

. Participated in conducting efforts to subject pools of freight for

open bidding

. Consultant in pricing and routing of international moves dealing with

major corporate land, air and ocean

United Van Lines, Inc. St. Louis, MO 1977 -1987

Coordinator

. Coordinator of specialized head and return haul equipment dealing in

high-value electronics and trade shows

. Direct communication to agency personnel, van operators and moving

clients in the gathering of tonnage service requests to build

profitable loads and render timely deliveries

. Direct Rate and Tariff Strategist in a newly deregulated

transportation environment

. Conducted tariff and price analysis under the auspices of the Internal

Rate Committee

. Pricing and routing international household goods moves as a freight

forwarder (2 yrs).

. Selected land, air and ocean carriers based on their schedules and

service capabilities, along with competitive pricing

EDUCATION

BACHELOR OF ARTS

St. Louis University, St. Louis, MO



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