Daniel Goyzueta

**** ********* ***** *** *

McLean, VA 22102

571-***-**** abjx1w@r.postjobfree.com

Objective

I am in pursuit of a challenging role in Finance or Management where my analytical, creative and

organizational skills gathered in my employment experience as a management, business and

system analyst can be further utilized. I would also like to get the chance to apply expertise and

knowledge in managerial accounting, finance, project management, systems thinking and

statistics when and where it is demanded.

Education

1998 - 2004 Universidad de San Martin de Porres (Peru)

Bachelor’s Degree in Administrative Science

1990 - 1993 Instituto San Ignacio de Loyola (Peru)

College Diploma in Computing and Informatics

Computer Skills

Office Package: Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Access, and

Microsoft Outlook Express.

Microsoft Project, SQL, and Relational database designing skills.

Languages

English: Certificate of Advanced English (University of Cambridge UK), Feb 2009

Spanish: Native speaker

Work Experience

Apr 2010 - Jul 2010 Senior Management Analyst: BBVA Banco Continental (BBVA

Group), Peru

Analyzed checking account processes for small businesses and corporations and then

proposed a model which reduces lead-time from 96 hours to 24 hours.

Designed a model for the legal department to validate business information to allow

small businesses and corporations to make financial transactions.

Implemented a call center service for the Legal department to support inquiries made

by BBVA branches.

Provided advice to co-workers in designing KPIs for services, organizing training

programs, measuring services productivity and making decisions about projects by

thinking economically.

Sep 2008 - Apr 2010 Senior Management Analyst: GMD (BPO for Telefonica del Peru)

Implemented B2C processes to activate alternative workflows during a main

information system failure for call centers that measure customer satisfaction.

Implemented customer satisfaction interviews through call centers.

Planned operational changes coordinating with different areas.

Analyzed information about price and billings of customers in order to detect billing

problems and discrepancies between sales and telecommunication services in order to

correct their service profiles in coordination with marketing.

Trained over 400 call-center customer representatives in new organizational structures

and processes and gave support in organizational changes.

Analyzed budget and financial information about projects and reported results to the

GMD service manager and client project coordinators.

Managed stakeholder expectations.

Oct 2005 - Jul 2008 Project Manager: Yobel Supply Chain Management, Peru

Made project appraisals for new B2B retail operations and consulted commercial

managers in making deals.

Analyzed sales, inventories, operational costs and made financial evaluations of

potential corporate clients.

Ran statistical analyzes for logistics operations to see trends and improve lead-times.

Analyzed and implemented activity based-costs for IT services and logistic operations.

Trained project staff and was involved in HR recruiting processes.

Supervised B2B business modeling and documentation for retail logistic operations.

Designed customer satisfaction surveys for new clients.

Managed stakeholder expectations.

May 2004 - Jan 2005 Management Consultant: Rimac Seguros, Peru

Managed business relationships between the IT department and commercial

divisions, analyzed information needs and oversaw project implementations.

Set project aims and scope, assessed project risks and organized activities to mitigate

them.

Coordinated agreed projects and reported issues and status to IT and commercial

managers and managed stakeholders expectations.

Managed project budgets and controlled costs of IT outsourcing services linked to

software development. Reported financial reports to the IT Manager.

Participated in recruitment processes for projects and reported results to the IT

Manager.

Apr 2002 - Mar 2004 Business Analyst: Com SA (BPO for Telefonica del Peru)

Managed operational budgets, purchased technological products and IT services

within time constraints.

Analyzed activity based costs for IT services.

Reported financial information for IT services managers and other stakeholders.

Negotiated business deals with suppliers.

Jan 2001 - Mar 2002 Business Analyst: Desarrolladores Peruanos (BPO for Telefonica del

Peru)

Analyzed information needs and designed operational plans to implement and

monitor IT projects within deadlines.

Budgeted and purchased technological products and IT services to meet operational

plans and followed-up orders, billings and product receiving.

Helped IT service managers recruit systems analysts and programmers for projects.

Mar 1996 - Apr 2000 Systems Analyst: Telefonica del Peru

Continue Professional Development

Mar - Jun 2003 Stock Market Analyst, Instituto Peruano de Mercado de Capitales

Feb - Apr 2003 Excel 2000 Master Specialist, Instituto Cibertec

Referees

Miriam Roncal – Corporate Project Leader, BBVA Banco Continental

abjx1w@r.postjobfree.com

John Rabanal – Project Coordinator, GMD

abjx1w@r.postjobfree.com

Juan Manuel Figueroa – Information Manager, Roche

abjx1w@r.postjobfree.com

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