Gokhan Kucuk

**** ***** ***** **., *******, NC 276**-***-*** 2316 abjx09@r.postjobfree.com

Summary

** ***** ** *********** ********** in the areas of service delivery, customer support engineering, identifying

and mentoring for customer needs. Dedicated to implementing service improvements to achieve projected

results for clients. Drove increased customer satisfaction and enhanced efficiency in roles such as system

engineer and IT consultant. Specialized knowledge of servers, storages, virtualization, VMware, Microsoft

servers and datacenter operations, databases and ITIL processes.

Core Qualifications

ITIL Process Management Datacenter Operations

• •

Troubleshooting Infrastructure management

• •

Event Management Building Business Strategies

• •

Problem Solving Communication Skills

• •

Virtualization Microsoft Servers/Apps

• •

Experience

Senior IT Infrastructure Consultant 09/2008 to 10/2014

Virtualist Information Technologies Istanbul Turkey

Participated in multiple technical projects involving IT infrastructure design, defined service offerings,

enhancements of Service Level Agreements and the end to end customer experience working with multiple

teams.

Led the team and designed on all aspects of datacenter virtualization operations, implementation, and ITIL

processes for a client (Turkey's biggest ERP company)

Spearheaded a datacenter virtualization and migration project for a 1500 seat call center that was

completed within 2 short months.

Managed 3 biggest call center datacenter operations with cross functional teams in matrix organizations

Negotiated and closed a deal of 5M USD contract agreement with the top of banking in Turkey to deliver

data center management and operational consultancy

Designed and achieved NATO military security standards compliance in participating the Turkish Navy

Virtual Crew Communication System Project

Worked as

a senior system engineering consultant for Turkish Airforce electronics desktop virtualization project for 2 years

Optimized operational efficiency by training staff on various customer service initiatives, assuring projects

align with company vision and strategically re engineering applications.

Facilitated organized operations by delivering detailed feature roadmaps and SLAs that included action

items and project targets

Senior Information Systems Engineer 09/2002 to

09/2008

Kocsistem Information Technologies (The biggest IT Services Company in Turkey) Istanbul Turkey

Impelemented and supported 50.000 user Microsoft Exchange Server project and over 2000 Microsoft

Windows Active Directory, DNS, DHCP, IIS and Windows Clusters Servers

Implemented generic problem determination, troubleshooting and event management

Initiated and developed DB2 and SQL based platform for Turkish Customs product tracking

management

Led the team of 10 and developed supply chain management system by using SQL and XML for the

biggest Turkish Car Company Ford

Implemented Datacenter Hosting Services using various IT standards

Developed exceptional customer relationships recognized by management for conducting pleasant and

professional interactions and followed by increasing responsibilities

Technical Operations Engineer 09/2000 to 09/2002

Kocsistem Information Technologies (The biggest IT Services Company in Turkey) Istanbul Turkey

Worked on delivering base level IT support, resolved customer complaints, and provided server

HW/SW installations for Kocsistem datacenter

Researched, analyzed and identified issues on various computers, server systems, and databases to address

and solve

problems and respond to inquiries

Leveraged internal technical expertise, including higher level engineers, knowledge base and other

internal tools, to provide the most effective solutions to our clients needs

Worked with senior Technical Engineers on complex cases to find the efficient and the best solution for

our clients

Promoted to Senior Information Systems Engineer in a very short time in Kocsistem

Education

Bachelor of Arts: Architecture

Mimar Sinan University (Istanbul, Turkey)

Global Official Certifications

ITIL V3 April 2014

RedHat Certified System Administrator – Attending (December 2014)

Microsoft Exchange Server 2010 Configuration Microsoft April 2012

Microsoft ISA Server 2006 Implementing Microsoft Mar 2007

Microsoft Certified Trainer Microsoft Aug 2006

Microsoft Windows 2000 Server Microsoft Jun 2000

Microsoft NT 4.0 Server Microsoft Jun 2000

Microsoft Certified Professional MCP Microsoft Jun 2000

Microsoft Certified Professional + Internet Microsoft Jun 2000

Microsoft Certified Engineer MCSE Microsoft Jun 2000

VMware Certified Professional VCP Vmware Jan 2010

VMware Sales Professional VSP Vmware Jan 2010

VMware VI3 Install & Configure Vmware Aug 2007

IBM Certified Specialist System x Tech. Fund.V11 IBM May 2013

IBM Certified Specialist System x Tech. Princ V8 IBM Jul 2009

IBM Certified Specialist System x Sales V5 IBM Jul 2009

Veritas Backup Engineer Reading England Veritas 2004

Unisys ES7000 Engineer Milton Keynes England Unisys – 2001

Contact this candidate