Susan Hermance

**** * ******

Washougal, WA *****

Home 360-***-****

Cell 360-***-****

E-mail abjwp7@r.postjobfree.com

Objective

To obtain a position that has opportunities for advancement where I can

learn new skills and utilize the skills I have.

Qualifications

I am experienced in motel management as well as having strong customer

service skills and cash handling experience. I have over 15 years

experience working in an Office setting. Answering multi-line phones and

routing calls accordingly. I am experienced with Microsoft Office programs,

such as Microsoft Word, Excel, Access, Works, and various other computer

software programs. My typing is approximately 45wpm and 10-key by touch.

I am very detail oriented and good at multi-tasking. I am a dependable

hard worker and can work well either alone or with co-workers.

Education

1983 - 1986 Mt. View High School Vancouver, WA

Business/General High School Diploma

1985 - 1986 Clark County Skill Center Vancouver, WA

Word Processing Word Processing Certificate

Work experience

2008 - Present Knighthawk Protection Clackamas, OR

Dispatcher

My responsibilities included: Answering incoming calls, logging the calls

on a call log and entering the calls into the computer. Dispatching the

call via radio to the appropriate Security Officer in a timely fashion and

recording their arrival and departure times from the dispatched call.

Generating a daily report outlining the calls from the previous night,

proofreading and sending the Officer's reports to appropriate clients,

generating and distributing monthly reports outlining the number of calls

per customer, filing, sending account update requests to customers once a

month as needed, and various other duties as required.

2008 - 2008 Bennett Bay Inn Coeur d' Alene, ID

Resident Motel Manager

My responsibilities included: Handling the day to day operations of a

motel including customer service, answering incoming calls, taking

reservations and pre-authorizing credit cards to hold motel room, as well

as checking people into rooms and running the motel store. Checked all up

coming reservations for accuracy. I counted all money taken in on previous

day and added any credit card receipts and compared it to the daily report

that I prepared with room rates and tax rate as well as store sales for

previous day to ensure all monies were correctly collected for store sales

and rooms rented the previous night. I then figured each days

housekeeping hours and assigned rooms to housekeepers accordingly. I

checked rooms for cleanliness and made sure they were properly stocked, and

housekeeping when needed. Supervised an assistant management team and two

housekeepers, plus various other duties as needed.

2007 - 2007 Knighthawk Protection Brush Prairie, WA

Dispatcher

My responsibilities included: Answering incoming calls, logging the calls

on a call log and entering the calls into the computer. Dispatching the

call via radio to the appropriate Security Officer in a timely fashion and

recording their arrival and departure times from the dispatched call.

Generating a daily report outlining the calls from the previous night,

proofreading and sending the Officer's reports to appropriate clients,

generating and distributing monthly reports outlining the number of calls

per customer, filing, sending account update requests to customers once a

month as needed, and various other duties as required.

2000 - 2006 Scott's Computer Repair Vancouver, WA

Co-owner

I was responsible for purchasing various parts to repair computers,

customer billing, and programming requested software into finished

computers.

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate