Ai Vicky Tran

PO Box ****, Annandale, VA *****/ Tel # 703-***-****

Email: abjwlb@r.postjobfree.com

PROFILE:

Administrative and Project Management professional to recognized the

ability to assume leadership roles in supporting senior management and

improving operational efficiencies. A result oriented, highly diligent

individual with strong technical and organizational skills, and 15 years of

experience in meeting or exceeding customer expectations in retail and

government settings.

SUMMARY OF QUALIFICATIONS:

. Highly adaptable with an exceptional work ethic and strong teamwork

and interpersonal skills.

. Enthusiastic individual who welcomes new challenges and is committed

to achieving personal and professional success.

. Excellent project management and coordination skills.

. Highly competent in all aspects of office management and

administration including equipment maintenance, inventory control, and

ordering supplies and service.

. Exceptional word processing, data entry, proofreading, and

written/verbal communication skills.

. Excellent ability to make administrative/procedural decisions and

judgments, and accurately schedule appointment and maintain calendars.

. Accept assignments with an open, cooperative, positive and team-

oriented attitude.

. Consistent performance despite facing odd situations.

. Experienced with MS Outlook, MS Word, WordPerfect, Excel, PowerPoint

and Internet Explore.

. Research skills: Proquest, LexisNexis, Factiva.

. Bilingual: Fluent in English and Vietnamese.

PROFESSIONAL EXPERIENCES:

Mercedes Benz of Alexandria, Alexandria, VA 08/09 - Present

Business Development Office

Business Development Representative/Service Coordinator

. Handling high volume calls and managing every customer service

features of industry.

. Outbound customer calling/emailing and follow up to customer's service

follow-up issue.

. Attend phone calls, conclude the nature of calls and assist callers to

the proper department.

. Successfully organize appointments between service advisors and

clients

. Keep detailed messages from the person called upon, containing name,

call timing and business nature.

. Provide data entry work and customer service.

. Manage e-mail and voice mail. Return customer calls, schedule service

appointments and update service status for customer.

Ai Vicky Tran

Page 2

Pohanka Acura/Chevy/Chrysler Service Call Center, Chantilly, VA 2007 -

Present

Customer Service Representative

. Perform all aspects of customer service and satisfaction including

answering busy multi-line phone system and providing detailed

information for various services and verifying invoices and

acknowledged.

. Manage e-mail and voice mail. Return customer calls, schedule service

appointments and update service status for customer. Prepare dash

letters for the service consultant.

. Respond to customer inquiries and requests and resolve issues

efficiently and professionally.

Expo Design Center, Fairfax, VA 10/1999 - 04/2009

Project Coordinator/Computer Room Associate/Back-up Schedule Writer

. Responsible for the success of half of all installation projects for

this $40 million premier interior Design Center. Key responsibilities

included final project management authority, driving sales, ensuring

customer satisfaction, addressing customer needs, concerns and safety.

. Annually managed $5 million of installation business and project

ranging up to $700,000 in value.

. Contributed to a 33% decrease in mark downs by coordinating and

implementing a new design process.

. Contributed to a 4.0 basic point increase in customer satisfaction

with installations by assuming responsibility for managing, internal

general contractor, designers, homeowners and teamwork procedures.

. Earned six promotions advancing from cashier to project expediter.

. Received 13 awards for employee excellence and customer service

including 8 "Homer Awards", 1 District Manager award, and 2 "Associate

of the Quarter" awards.

Fairfax County Government/Department of Cable Communications and Consumer

Protections, Fairfax, VA

2001 - 2004

Administrative Assistant II

. Reviewed all outgoing correspondence and legally binding documents for

grammatical errors, disseminate, and issue final original and/or

copies of official office correspondence/documents/reports / via US

Postal Services, Federal Express, and files copies of documents in the

Administrative files.

. Developed, organized, and maintained office filling systems, records,

manual, handbooks, and other materials. On my own initiative in

anticipation of the supervisor's staff and needs, I assembled and

summarized information from sources to assist in preparing

correspondence and reports.

. Received telephone inquiries and responded via telephone to matters of

a routine nature or refer technical issues to the appropriate

personnel.

. Greeted visitors and callers to ascertain nature of their business,

escorted, and forwarded them to the appropriate staff member for

assistant.

Ai Vicky Tran

Page 3

EDUCATION:

Northern Virginia Community College, Annandale, VA

A.A Degree in Business of Administration

Expected Graduation in May 2011

Taken courses in Principles of Accounting I and II.

Annandale High School, Annandale, VA

High School Diploma, 1995

REFERENCES:

Available upon request.

Contact this candidate