Eric J. Strube

**** ***** ****

Bath, PA ****4

610-***-****

Objective:

To obtain a position in the print or related industry that utilizes my

extensive experience and understanding of customer service, business

management, pre-press, print and bindery production.

Professional Experience:

Owner: Jiffy Printing

Allentown, PA - 10/1981 - 6/2004

Managed all facets of the printing and business operation of a highly

successful small commercial/quick printing company. Involved in the daily

responsibilities and oversight of sales, production and customer service.

Additionally, I was involved in all aspects related to the management of

purchasing, estimating and employee, customer and supplier relationships.

General Manager: Jiffy Printing

Allentown, PA - 8/1978 - 10/1981

Responsible for all customer inquiries, quotes, order entry and job

scheduling. Instituted streamlined purchasing, pricing and proofing systems

and increased productivity through employee support.

Summary:

Though retired from Printing since selling my business to a National

Credit Union Marketing Company, I remain a highly motivated Customer

Service professional, now involved in the Mortgage service business as a

licensed loan originator and production consultant on a part time basis.

Able to handle a high volume of customers in a fast-paced environment.

Possess strong verbal, written, and listening skills. Comfortable

interacting with all levels of the organization and public. Able to

negotiate and problem solve quickly, accurately, and efficiently. Adept at

multitasking as well as being committed to quality and excellence. Piloted

many programs to enhance the quality of the product, customer and employee

relations, as well as provide a safe, pleasant and highly efficient work

environment, successfully retaining most employees and customers throughout

my entire career. Researched, implemented and streamlined multiple

processes over the years to enhance profitability as well as bring about

the cost-effective shift into the digital age of printing.

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