Customer Service Manager
Resume:
Susan Marie Warren
St. Mary’s, PA 15857
814-***-**** Home
814-***-**** Cell
OBJECTIVE: I am seeking a challenging position in an established company that is willing to utilize my
well rounded work experience and skills.
EXPERIENCE:
Penn Metal Stamping, St Mary's, PA.
Inspector Feb 10 - Current
Inspect Pressed Metal Parts made for Ford and Chevrolet. Work on a daily basis to make sure the
inspection of the parts is 100%. Work with other employees to make sure our turnaround times are
met. Three quarters in a row received 100% from all companies that we ship parts to.
Personal Support Programs, CFB Stad/Fleet, Nova Scotia, Canada
Fitness and Sports Administrator/Attendant July 09 – Jan 10
Provide customer service to users and their families on programs available. Signed new facility
members up for a yearly membership both military and civilian. Control facility access
by checking military ID cards, recreation passes and conducted frequent rounds of the facility.
Signed out daily use equipment to users. Offering advice both on the phone and in person on
questions relating to fitness and sports. Assisted the resource clerk with daily administration i.e.
recreation passes, data entry, daily cash control, Filing, locker allocation. Maintained required logs
and reports. Trained and supervised staff and new employees. In charge of daily float and monies
taken into the facility. This is the same position I held from Sept. 03-July 06.
Shoppers Drug Mart, Kingston, Ontario, Canada
Post office Manager/Merchandiser Feb 09 - July 09
I am responsible for ordering all supplies within the department. Logging of all in-coming and
outgoing mail. Running daily reports of the outlet and keeping track of daily numbers. In charge of
scheduling of part time employees. In charge of evening closing with store manager. Floater to other
departments on an as needed basis.
Premier Fitness Health Centre, Kingston, Ontario, Canada
Account Manager/Assistant Health Centre Manager July 07 – Feb 09
Provide customer service to members of the gym, regarding, Personal training and Nutrition
Programs. Set appointments for all Fitness Tests, Nutrition and Personal training. Work on a one on
one basis with all the Trainers regarding client’s personal training programs and appointments. In
charge of keeping track of all personal training sessions purchased. Do daily checks of all Personal
training to make sure accounts are up to date. Taking payments of past and current dues for personal
training contracts. Provide monthly payroll reports to head office for Health Centre Staff members.
Personal Support Programs, CFB Shearwater, Nova Scotia, Canada
Fitness and Sports Night Administrator/Attendant Sept 03 – Jul 06
Provide customer service to users and their families on programs available. Signed new facility
members up for a yearly membership both military and civilian. Control facility access
by checking military ID cards, recreation passes and conducted frequent rounds of the facility.
Signed out daily use equipment to users. Offering advice both on the phone and in person on
questions relating to fitness and sports. Assisted the resource clerk with daily administration i.e.
recreation passes, data entry, daily cash control, Filing, locker allocation. Maintained required logs
and reports. Trained and supervised staff and new employees.
Kleen Tech Building Services, Colorado Springs, Colorado
Day Time Supervisor/Assistant Quality Control Mgr. July 99 – May 00
Process the cleaning of government buildings at Schriver AFB. Also as Day Time Supervisor
instruct new personal on proper procedures and cleaning practices. Have received letters of
appreciation for a job well done from high-ranking members of the Military. Assisted QCI with
daily checks of all buildings. Weekly payroll for all employees and reports, filing and data entry.
(Kleen Tech took over this military contract as of July 99)
Capital Services, Colorado Springs, Colorado
Assistant Supervisor Feb 98-July 99
Process the cleaning of government buildings at Schreiver AFB. Also as Assistant Supervisor,
instruct new personal on proper procedures and cleaning practices. Have received letters of
appreciation for a job well done from high-ranking members of the Military.
VOLUNTEER:
Volunteered under different aspects at the Halifax MFRC Jan 01-July 06
Deployment-President of HMCS Charlottetown Deployment Network, Nova Scotia International
Air Show-Supervised and worked Fed-Ex Chalet for 5 years, Celebrating You Event-Planning, setup
and organizing volunteers, Mural Painting-Organized volunteers for Mural Paintings for
Deployment Networks
PSP Community Recreation Family Days-Worked both Security and Beverage Service
EDUCATION:
High school graduate from Dobson High School. May 1990, Mesa, Arizona
PPI Health Careers School, two terms for medical assisting February 1997
Crowning the Customer
Assertiveness training
Portable Fire Extinguisher course
Current CPR/First Aid Training
SUMMARY
Computers: Working knowledge of Microsoft Word, ILLIAD for claims processing. Knowledge of
Windows environment, Electronic Mail and Internet Browser. Type 60+ words per minute. I also
have held a secret security clearance from Schreiver AFB.
Contact this candidate