Administrative Assistant Customer Service

LAURA PACINO

**** ********* ****

Columbus, OH 43235

Phone (cell): 614-***-****

Summary of Experience:

I am an administrative professional with over 18 years of experience. I

have an

extensive background specializing in Human Resources, Executive

Administration,

Benefits and Payroll. My strengths include exceptional customer service

skills,

strong communication and organizational skills; and a long track record of

increasingly responsible positions. I am able to prioritize tasks and

efficiently problem solve.

I work well both independently and as a team member. Consistently

demonstrate

a professional attitude with the ability to handle confidential

information.

Work Experience

Self-Employed (Simply Adorning) 2008 -

Present

Columbus, OH

I am an independent artist who has successfully built a small business,

making one-of-a-kind pieces

of art jewelry. I have also been teaching jewelry making classes since

2003 at various retail locations, and in my own studio. It has been most

rewarding to have had my work chosen to grace the cover of the Spring 2010

issue of Belle Armoire Jewelry, a prestigious international art magazine.

This experience has been both a wonderful creative outlet and an

opportunity to continually strengthen my customer service skills and

knowledge of business practices.

Cardinal Health (Electronic Data Systems) 5/02 -

5/08

Dublin, OH

Employee Service Center Specialist, Human Resources 5/03 -

5/08

HR Specialist (2004 - 2008)

Managed leave of absence cases for FMLA, STD/LTD, Military, and

Personal.

Provided guidance to the home office and field HR community

regarding general

leave of absence laws and company policies for leave

administration.

Acted as the main contact point for the employee and liaison

between the employee, manager, Payroll, HRIS, and HR.

Calculated and provided customer with waiting periods and benefit

maximums. Sent documentation to Payroll for timely leave pay

processing. Used system calendar in

Clarify for follow-up deadlines.

ESC Coordinator (2003 - 2004)

Provided coverage on HRConnect 1-800 line, answering employee

inquiries regarding HR policies, guidelines, procedures, benefits,

and payroll.

Provided PeopleSoft system support to managers and field HR

employees and processed employee data changes and requests.

Used Clarify case management system to store customer information

and resolve cases or forward information to other responsible

parties, such as payroll. Utilized the Clarify calendar to mark

follow up tasks and deadlines.

Managed the tuition reimbursement and employee service award

programs.

Administrative Assistant, Business Units

5/02-5/03

Provide administrative support to the Vice President and General

Manager of Business Units; the Vice President, Trading Company;

the Vice President, Trading Company, Sales; and the Brokerage

and Trading Company departments

Executive Administrative Assistant Positions 1996 -

2002

Amylin Pharmaceuticals, Inc. 2000-2002

San Diego, CA

Executive Administrative Assistant, Commercial Operations

Dura Pharmaceuticals, Inc. 1996-

2000

San Diego, CA

Executive Administrative Assistant, Business Development

1999-2000

Office Administrator, Regulatory Affairs and Clinical Development

1996-1999

Key Administrative Duties, Supporting Executive Management:

Maintaining calendars, booking travel arrangements and

processing expense reports

Supervising the administrative staff in the departments within the

Regulatory/Clinical division

Maintenance of spreadsheets and databases

Receiving and screening visitors and phone calls

Presentation preparation, including Quarterly Reports

Scheduling meetings and conference calls

Opening, sorting and routing incoming mail

Composing and typing general correspondence

Organization and maintenance of files

Pacific Biotech, Inc. (A Subsidiary of Eli Lilly and Co.)

1990-1996

San Diego, CA

Sr. Document Control Specialist 1994-

1996

Human Resources Assistant 1992-1994

Payroll; A/P Coordinator 1990-

1992

Proficiency in PeopleSoft, Clarify, Microsoft Office (Word, Excel,

PowerPoint, Outlook), and the ability to work with databases.

Excellent references available upon request

Contact this candidate