Tesa M. Fielden
Lewis Center, Ohio 43035
Objective: Customer Service Representative and/or Data Entry Clerk
Employment History
TekSystems 614-***-**** 02/2009-
01/2010
. Answered calls from bankers that had technical issues with their
computers and bank equipment.
. Assisted bankers with navigating through their programs used to assist
customers.
Teleperfomance USA 614-***-**** 08/2007 -
Present
. Customer Service Agent assisting customers that had technical issues
with their voice, video and/or data services. (DSL/FIOS)
. Provided order status for pending orders.
Staples 614-***-**** 04/2007 -
08/2007
. Customer Service employee assisting customers with returns and making
purchases.
. Finalizing purchases customer chose to make.
. Stocking merchandise for customers to purchase.
Calltech/Teleperformance USA 614-***-**** 01/2006
- 01/2007
. Customer Service Agent assisting customers with technical issues
concerning their DSL internet connection.
. Quality Assurance Analyst monitoring calls agents took ensuring they
were providing quality service and following methods and procedures
required
. Answer technical support questions for agents new to the job and
provided Tier 3 support for issues frontline agents weren't authorized
for.
Perkins Restaurant & Bakery 614-***-**** 03/2002
- 12/2005
. Performed Management duties including ensuring employee job
performance, customer satisfaction, daily revenue reports and cash
management
. Performed any job position duty when needed including cooking, baking
and serving food.
. Provided performance reviews for employees
Education
. Penn Foster College 480-***-****
Course: Medical Transcriptionist
. Southeast Career Center 614-***-****
Course: Accounting and Business Administration
Graduated 1999 with National Vocational-Technical Honors Society
. Briggs High School 614-***-****
Course: General Academics
Graduated 1999 with National Honors Society
*References available upon request