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Sales Customer Service

Location:
Colorado Springs, CO
Salary:
120000
Posted:
January 20, 2015

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Resume:

SENIOR MANAGEMENT EXECUTIVE

Sales & Marketing * Operations & General Management* Strategic Planning *

Team Building & Leadership * Turnaround & Rebuilding * Distributor & OEM *

Entrepreneurial * Out of Box Thinker* Perseverance* 6 Sigma* Government

Contracts

Core Competencies

Results-driven, seasoned and talented senior operating Sales & Marketing

executive, offering 20+ years of experience and success in driving

operational growth, maximizing business opportunities, leading new product

introductions, start-up and turn-around efforts; astute listener to

customer requirements; skilled negotiator and 'plan your work, work your

plan' executive

Skills & Abilities

. Responsible for teams that varied in size from 2 to over 41, with

direct & indirect personnel

. Experience leading remote team with a clear direction and a consistent

message, resulting in high performance through effective communication

. Great track record attracting and developing high caliber talent

. Experience working with distributors, manufacture representatives,

licensees, national and international

. Experience leading teams working within a manufacturing environment

for over 20 years & CRM tools

. Team leadership, directly involved and leader by example

Sales Responsibilities

. Responsible for annual sales of $6.7M to $43.9M

. Responsible for obtaining gross margin minimums

. Responsible for growing new business and retaining key account

business

. Responsible for meeting and/or exceeding annual and quarterly sales

goals

. Responsible for full integration and staff usage of CRM tools

. Responsible for continuous review of latest sales tools

. Responsible for annual forecasting, and new product development

Professional Experience

FUEL TECHNOLOGIES INTERNATIONAL

Vice President- August 2011-Present

Colorado Springs, Colorado

This company manufactures automated fluid power equipment for the mission-

critical market, fluid power market, data processing centers, banks,

grocery stores, medical Industry, hospitals, C-Stores and office buildings,

etc.

Sales & Marketing Management:

. Initiated sales program to grow sales by $400K in 9 months

. Created new product for stand-by power market, sells were $295K in 7

months

. Lead new business development strategy, work with licensee's

. Guided team to establish fluid power product line as a required item

for Microsoft

. Established new market, new revenue stream, and set up new alliance

partner for product line

. Established new representatives in Thailand and Australia, Egypt &

Mexico in last 24 months

. Established new training aids and presentation programs for re-sellers

. Oversee region managers, distributors, authorized representatives and

alliance partners

. Established new OEM's for United States

. Created new advertising programs and product launch

. Provide coaching and training to employees, manage CRM programs

. Negotiate sales and marketing contracts, set up new standard

. Manage team for trade shows and return on effort

. Global market product launches

. Maintain GSA contracts, establish new business with government

facilities

Operational Management:

. Develop and maintain departmental budgets consistent with objectives

for company

. Create, track and evaluate internal metrics and management reporting

to identify marketing performance and effectiveness, to include

programs, channels, markets, product mix

. Revamped price list to vertically integrate all products

. Set up test evaluations on ASME vessels

. Established and helped implement cost controls designed to reduce

spending and waste

. Restructured distributors to maximize potential

. Restructured agreement with fleet owners to reduce costs

. Set up new agreement with legal team to reduce expense

. Assisted manufacturing to reduce cycle times and inventory

LEIGHTON O'BRIEN, INC.

Vice President 2008 to July 2010 then President till August-2011

Colorado Springs, Colorado

This company manufactures mobile filtration equipment and tank and line

testing equipment for convenience stores, petroleum companies, government

installations, fluid power, hospitals, banks, prisons, petroleum companies,

mines, data centers, etc.

Created new product line division from inception; established new partners

and alliances with fortune five hundred companies: 7-Eleven,

Conoco/Phillips, Valero, Shell, Cummins

Established Leighton/O'Brien as a leader in the market place for products,

securing numerous annual contracts

Created new line of distributors in United States and established two-

tier distribution in:

Texas ? Kansas ? New Mexico ? Oklahoma ? Arkansas ? California

Set-up new international distribution and

OEM's in:

Guam ? Thailand ? Australia ?

United Kingdom ? South America

Reporting to the CEO and board, established short- and long-term strategic

plans and goals; created marketing plan, trained sales staff for new

product launch; established internal metrics and management reporting to

identify marketing performance and effectiveness of programs, channels, and

product mix; lead new business strategy

. Managed all region managers, distributors, and authorized

representatives; responsible for sales quotas, contracts, trade shows

and customer training

Increased market share by 19%, for line and tank testing services;

established sales of tank cleaning service to over $1.9M in 18 months;

interfaced with engineering to develop proprietary products

ALGAE-X

President 2007-2008

Fort Myers, Florida

This $3M Company manufactures Diesel fuel liquid/liquid filtration systems

and filter cartridges and components for marine, refinery, agriculture,

construction and mission-critical industries.

Created new US distribution channel:

. Established new distribution for aging product line to re-invigorate

. Set up new business relationship with US Sugar

. Set up new OEM's in bio-diesel market

. Assisted with fuel test lab set-up

. Set up new distribution for filtration products into the wind turbine

industry

. Improved operating performance and EBIT

. Implemented new cost controls, cut expense growth rate from 16% to 12%

without adverse impact on services or employees

Reporting to the CEO/owner, responsible for all operations, strategic

planning, marketing and sales; increased sales by 21% in 7 months;

oversaw region managers, distributors, representatives, and alliance

partners

PREMIER BUSINESS SUPPORT

Owner 2002-2007

Colorado Springs, Colorado

Owner of this secretarial service/executive suite business providing

services to client base of 30+.offices

Services included:

. Tape transcription, typing, phone answering, call screening and call

center support

. Word processing /layout for local monthly publication

. Large group seminar arrangement

. Document typing, from simple letters to bound publications and

spreadsheets

Responsible for accounts payable/receivable, payroll, and oversight of

employees; rented 40+ office suites to tenants

VELCON FILTERS, INC.

General Manager/ Sales Manager 1993- 2002

Colorado Springs, Colorado

This $30M company manufactures fuel filtration systems, cartridges, non-

woven and skid mounted units.

. Responsible for all sales and new business development for this

international aviation and industrial fuel filter company, with three

manufacturing locations

. Managed the business of sales, marketing and acquisitions as well as

sales managers, distributors, manufacturer's representatives, and

OEM's

. Responsible for sales quotas, customer and national contracts, trade

shows and customer training

. Established Velcon as the market share leader, raising market share

from 31% to 52%

. Increased sales 31% and market share 13% in the Pacific Rim by

instituting new representatives, new purchasing program; acquired 20%

interest in Australian and 10% interest in New Zealand company

. Supported test lab and ongoing witness testing of filtration products,

ASME code vessels, and API spec cartridges

. Supported the vice president of sales and marketing with the

development of an annual business plan

. Created and managed all aspects of new advertising programs, new

websites, interactive distributor programs and training seminars for

distributors, representatives and licensees worldwide

. Negotiated purchase of an ASME code shop in Oklahoma City

. Negotiated national contracts with major clients including U.S.

government agencies (DOD, DSCS, DCS), American Airlines, Conoco,

Exxon, Hewlett-Packard, United Airlines, Federal Express, Texaco,

Shell Petroleum, BP and others

. Received numerous certificates of achievement, quality and marketing

awards

FUELPURE, DIVISION OF VELCON FILTERS, INC.

President

Colorado Springs, Colorado

. Responsible for starting this company from inception (mobile

filtration truck fleet)

. Presented concept to the president and, upon approval, created a

business plan and was placed in charge of operation with complete and

autonomous responsibility

. Established and designed company operation including sales, marketing,

production, manufacturing, accounting, insurance, etc.

. Sales were $4.7M and earnings were 24% by the 19th month

. Created telemarketing call center, hired 21 telemarketers, provided

scripts, customer service philosophies, policies and standards; hired

6 region managers, 3 supervisors and 22 truck technicians

Created new product line within Velcon

. FILCARE-(Filter Cartridge Recycling).

o Filter cartridge recycling

o Offered a green service, taking back and recycling used filter

cartridges

o This enabled a price advantage over competitors, by selling

cartridges and offering to take them back at a minimum price

Education

Personal References available upon request

Oklahoma State University Married, Three

Children



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