Jay Ruckman

**** ***** ***** ******

Kansas City, MO 64154

abjull@r.postjobfree.com 660-***-****

Sales and Service Management Executive

Business Development . Revenue Generation . Account Management

Accomplished, results-driven Business Management Professional leveraging

comprehensive knowledge of business operations, processes, and

methodologies. Broad experience in employee management, financial

management, sales, credit, marketing, advertising, and sales training.

Superior analytical and problem solving abilities, adept at providing hands-

on leadership and direction in business management procedures and

practices.

DEMONSTRATED ABILITY TO IMPROVE PROCESSES, ANALYZE COMPLEX ISSUES, DEVELOP

SOLUTIONS, AND ATTAIN MAJOR CORPORATE PERFORMANCE GOALS. PROFICIENT IN

UTILIZING LEADING MANAGERIAL METHODOLOGIES TO IDENTIFY AND CAPITALIZE ON

BUSINESS DEVELOPMENT OPPORTUNITIES. RELATIONSHIP BUILDER AND ABLE

NEGOTIATOR, SUCCESSFULLY MANAGING RELATIONSHIPS WITH SENIOR MANAGEMENT AT

CLIENT COMPANIES.

CORE COMPETENCIES

BUSINESS OPERATIONS MANAGEMENT . SALES GROWTH & LEAD GENERATION .

STRATEGIC BUSINESS PLANNING

Client Relations . Marketing Initiatives . Financial Management .

Business Process Analysis

Human Resources . Team Leadership . Mentoring & Coaching . P&L

Accountability

Professional Experience

GLADSTONE DODGE - GLADSTONE, MISSOURI 2012 - PRESENT

A Dodge Chrysler and Jeep Automotive Dealership.

Service Advisor

Oversee all business and operational aspects of the automotive service

department. Coordinate and manage customer problem solving with

specialized technicians. Responsible for customer satisfaction while

increasing sales with key accounts.

. Maintain customer relations while growing sales of the service

department.

. Key account responsibility, growing business through excellent

performance.

. Highest producing service advisor and customer relations professional.

One 36 realty - Albany, Missouri 2003 - 2012

A Real Estate Agency.

Owner/General Manager

Directed all business functions of Real Estate Agency, with responsibility

for maximizing sales and service of agriculture and consumer household

properties. Managed seven real estate agents conducting business throughout

Northwest Missouri with over 1500 accounts. Negotiated and obtained

advertising of all properties with online and local media. Managed

properties with key accounts in all areas of property management.

. Managed sales and service revenue of $2.5 million.

. Set up extensive online and local advertising program.

. Employee sales training development.

. Proficient account closing and record keeping.

Ryan's sales and service Inc. - Albany, Missouri 1997 - 2003

A John Deere Dealership

Service Manager

Handled all aspects of business development, sales and account management

in assigned department, with responsibility for meeting and exceeding

company sales targets. Coordinated with clients to ascertain requirements,

recommend / sell company proprietary products and services, and build

relationships. Oversaw entire sales/service cycle to ensure attainment of

all areas of responsibility. Goal driven to obtain the highest levels of

customer satisfaction. Developed and delivered presentations to key

accounts in the areas of equipment maintenance and problem solving.

Conducted competitive market analysis to optimize sales performance. Hired

and trained new service employees.

. Successfully managed service department sales of $2.5 million.

. Met and exceeded budget parameters six out of six years.

. Handled customer product and service training.

. Received multiple awards and commendations for exemplary service

performance.

Education

AGRICULTURAL ECONOMICS - NORTHWEST MISSOURI UNIVERSITY, MARYVILLE, MO

Professional Development

REAL ESTATE BROKER'S LICENSE

John Deere Company Service and Product Training

Past Master Masonic Lodge

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