Office Manager
Resume:
Andrea Gerber 561-***-****
abju80@r.postjobfree.com
• Over 25 years Medical Experience in Office and Corporate settings experience
• Specialized in creating Efficient Practice Work Flows to maximize Patient Satisfaction, Productivity,
Professionalism, and Overall Success for your company
• Excellent Leadership Skills with a Team Attitude providing excellent Customer Service
• Highly Motivated Self-Starter, Professional, Detailed and Organized
• Strong Work Ethic, Team Attitude, Problem Solver and excellent Customer Service
• Experienced in Primary Care, Orthopedics, Gastroenterology, Pulmonary, Dermatology,
Hematology/Oncology, Neurology and Substance Abuse
Professional History
Allen H Bezner M.D., PA, Atlantis, Fl
June 2014-Current Practice Administrator/Office Manager
Responsible for motivating, leading and providing professional development training for medical practice associates
Accurately maintains all bookkeeping- accounts payables, accounts receivables and monitors all banking activity
Collects and provides all financial information (monthly) for CPA for accounting purposes
Posts all accounts receivables, writing deposit slips and making deposits
Works AR report and denials increasing the receivables by 15%
Daily insurance billing (paper and electronic) as well as monthly patient statements
Performs end month procedures, runs reports including monthly AR
Responsible for weekly payroll
Works with provider reps on trending denials finding resolution and payment on denied claims
Works AR report and denials increasing the receivables by 15%
Daily insurance billing (paper and electronic) as well as monthly patient statements
Performs all end of month procedures and running reports
Negotiates vendor pricing and contracts
Negotiates insurance contracting
Orders all medical and office supplies
Responsible for weekly payroll
Reviews next day’s schedule for account balances and patient credits
Hyperion Billing Solutions, Boca Raton, Fl
May 2013-June 2014 Posting/AR
Save, print, document, post and balance the batches from emails and websites
Download Electronic Payments for insurance companies
Refunds for insurance companies
Assist the Collections Dept with denials
Created solutions and implemented workflows to ensure payments & batches are not missed
Medical Specialist of the Palm Beaches, Lake Worth, Fl
2005-2013
2010-2013 Clinical Application Support Specialists
Provide remote and onsite end-user support by training, supporting and troubleshooting for primary company applications
Assist the users in understanding program flow in relation to office workflows, accessing support resources
Support the functional aspects of clinically-oriented network applications
Assess user complaints and review system functions to identify area of potential problem generation
Monitor and review system outputs and status and vital system functions to ensure proper operations
Participate in clinical workflow testing scenarios in conjunction with vendor guidelines
Document procedures for implementation, use and maintenance of new and existing system upgrades
Assist in data collection and application build activities as necessary to assist in successful and timely system implementations
or upgrades
Work with department heads to identify and remediate risks in the security framework
2006-2010 Posting/AR
Post insurance and patient payments by batches
Download and post Insurance Electronic Payments for Medicare, Cigna, Health Options, BCBS, Humana, etc.
Post all MSPB refunds for patients and insurance companies
Post patient payments for our Diagnostic Center
Assist supervisor with bank deposits
Assist the Collections Dept with Secondary Billing during down time
Assist the Collections Dept with cleaning up A.R. reports
2005-2006 Collections
Responsible for all secondary insurance reimbursements
Responsible for multiple insurance companies. i.e. Cigna, BCBS, Health Options as well as misc insurance companies
Requested patient or insurance refunds by following company protocol for accounts
Palm Beach Urology, Wellington, Fl
2004-2005 Accounts Receivables/Billing/Collections
Post daily batches for large practice
Send out all secondary insurances for payment
Responsible for all patient accounts. Created a ‘Collection Protocol’
Responsible for Miscellaneous Insurance denials and aging
Complete Healthcare, Charlotte, N.C.
2003-2004 (Moved to Florida) Front Desk / Insurance / Collections
Charlotte Dermatology, Charlotte N.C.
2002-2003 Insurance Coordinator
CorVel Corporation, Coral Springs, Fl
1998-2001 Hired as Medical Claims Analyst, promoted to Clinical Coordinator
Volunteer Work
2012-2013 - Team Captain for MSPB Team Committee supporting Susan G. Komen’s Race for the Cure
2011-2012 - Committee member for Team MSPB supporting Susan G. Komen’s Race for the Cure
2011-2012 - Mentoring through Palm Beach Children’s Family Services & Alpert Jewish Family & Children's Service
2009-2010 - Volunteer for Peggy Adam’s Animal Shelter & Big Dog Ranch Rescue
*Personal and Professional References available upon request
Professional References
Susan Haymond
Medical Specialists of the Palm Beaches
EHR Build & Support Supervisor/ Senior Analyst
Wellington, Florida
abju80@r.postjobfree.com
Holly Hiles
Medical Specialists of the Palm Beaches
Director of Marketing
Boynton Beach, Fl
abju80@r.postjobfree.com
Laura Weinstein
Medical Specialists of the Palm Beaches
Compliance Coordinator
Boynton Beach, Fl
abju80@r.postjobfree.com
Kathy McNeil
Cardiology Consultants
Cardiac Ultrasound Tech
Coral Springs, Fl
abju80@r.postjobfree.com
Diane Hill
Independent Physical Therapist
Jupiter, Fl
abju80@r.postjobfree.com
Personal References
Kathy McNeil
Coral Springs, Fl
abju80@r.postjobfree.com
Diane Hill
Jupiter, Fl
abju80@r.postjobfree.com
Daun Burke
Tampa, Fl
abju80@r.postjobfree.com
Susan Haymond
Wellington, Florida
abju80@r.postjobfree.com
Catherine Adriance
West Palm Beach, Fl
abju80@r.postjobfree.com
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