Michael Fetterman

248-***-**** / abju3k@r.postjobfree.com

Professional Summary

An innovative, sophisticated and goal-oriented executive specializing

in key leadership roles in sales, operations and finance. Proven

ability to combine strategy, team building and strong business acumen

to significantly improve profitability securing an organization's

position as an industry leader. Lean-Six Sigma Master Black Belt

certified at GE.

Areas of Expertise include:

> Sales Leadership

> Strategic Planning and Execution

> Financial Management

> Performance Management

> Collaboration and Communication

> Team Building and Coaching

> Operational Excellence

> Continuous Improvement Techniques

PROFESSIONAL EXPERIENCE

CERTUSHOLDINGS, Athens, Georgia

SVP-Retail and Small Business Executive, 02-2012 to 03-2014

Hired by private equity holding company to transform an FDIC failed

institution with 10 branches to profitability.

> Led development and execution of two year strategic plan with cross

functional executive team to achieve profitability in 17 months.

> Managed 4 cross functional projects in Sales, E-Commerce, and

Operations improving efficiencies 26% and sales 9%.

> Created and implemented enterprise wide operational scorecards

increasing customer and employee engagement.

> Developed monthly forecasts and presented MTD, QTD and YTD results to

Executive Leadership Team.

PNC BANK, (Acquired National City) Detroit, Michigan

SVP-Market Sales and Service Manager, 05-2009 to 02-2012

Promoted to lead operational, sales and customer service strategies for

consumer and small business segment in a $7,000,000,000 market with 120

branches. Acted as liaison with all key business partners, including

wealth, commercial banking, finance, compliance, and corporate marketing.

> Managed 5 operational and 3 sales revenue projects concurrently acting

as liaison between business units, IT and Executive Leadership Team.

> Grew unit sales by 14.3% and increased total market revenue by over 9%

during transition to PNC's business model.

> Exceeded consumer and small business customer satisfaction goals,

established and measured weekly by Gallup.

PNC Bank, Detroit, Michigan

SVP-District Executive, 01-2007 to 05-2009

Re-energized under-performing retail bank district with $600,000,000

deposit base and 11 branches. Focused on talent management and execution

of customer experience model. Improved district operational and financial

stack, ranking from

112 to 70 (out of 149) in first year.

> Increased profitability by 16% to over $17,000,000 and unit sales

production by 14%.

> Grew net deposits by 8.7% in 2008 during financial industry crisis.

PNC Bank, Cleveland, Ohio

Lean/Six Sigma Quality Director, Retail Division 08-2004 to 01-2007

Developed Lean Six Sigma organization for consumer and small business

division within best-in-class program office. Produced strategic

operational metrics for division, integrating into corporate dashboard.

Created and delivered quarterly presentations to office of the chair.

> Designed and executed two-year strategic plan for six major projects

in consumer and small business division.

> Responsible for Six Sigma Retail Program Office, including meeting all

program milestones, creating monthly financial reports, managing

project scope, training, coaching and leading 12 MBB's through

projects.

> Successfully completed projects, generating more than $72,000,000 in

incremental revenue and cost savings.

BANK OF AMERICA, Charlotte, North Carolina

SVP- Lean Six Sigma Retail Manager, Quality and Productivity, 02-2002 to 08-

2004

Led consumer sales channel merger activities to meet revenue, quality, and

productivity goals set by executive leadership team during Fleet

acquisition. Prepared analysis of consumer channel sales revenue, sales

metrics, and banking center staffing models for presentation to executive

committee.

> Increased unit sales productivity generating over $70,000,000 in

incremental revenue.

> Developed and executed strategy to integrate consumer channel

operations, sales, and staffing models while still exceeding all

revenue and cost targets.

ADDITIONAL EXPERIENCE

GENERAL ELECTRIC, Automotive Group, 1994-2002

Global Business Development Manager, 2001-2002. Managed global OEM and

aftermarket automotive lighting business during transition of manufacturing

from North America to Budapest, Hungary, while growing overall market share

19%. Developed joint venture with Koito that grew sealed-beam business

24%. Surpassed all quarterly and annual operational targets, including

stretch goals.

Master Black Belt, Global Initiatives, 1998-2001. Held responsibility for

global relaunches of Six Sigma training, testing, and certification.

Created and instituted GE Lighting's Green Belt, Black Belt, and Master

Black Belt certifications. Designed, wrote, and taught accelerated Six

Sigma certification program for executive staff. Reduced Six Sigma budget

29%.

Global Account Manager, 1994-1998. Managed, rebuilt, and revitalized

General Motors account. Held responsibility for business development at

executive level, creation and implementation of strategic and tactical

operational plans, management of the global GM sales team, and leading new

product introductions. Introduced new lighting technology, halogen

infrared, to GM. Increased sales from $6,000,000 to over $22,000,000 in 18

months. Nominated for GE Lighting's management development program.

LAWRENCE TECHNOLOGICAL UNIVERSITY, Southfield, Michigan

Adjunct Professor, 1996-2003 (Concurrent). Taught strategic management

module in executive M.B.A. program. Developed materials, case studies, and

final assessments for module.

SQUARE D, Troy, Michigan, 1990 to 1994

Senior Account Manager, Powertrain Group, 1990-1994. Managed Ford Motor

Company Powertrain account, increasing sales by $18,000,000 annually.

EDUCATION

LAWRENCE TECHNOLOGICAL UNIVERSITY, Southfield, Michigan, M.S.,

Industrial Operations, 1996

UNIVERSITY OF MICHIGAN, Ann Arbor, Michigan, B.A., Economics and

Finance, 1986

CERTIFICATIONS

Six Sigma Master Black Belt, PNC Bank, 2004

Six Sigma Master Black Belt, General Electric, 2001

Six Sigma Black Belt Certification, General Electric, 2000

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