Management Control

Robin V. McKinney

*** ******** ***** ****** ******, Georgia 31088

614-***-**** abju13@r.postjobfree.com

SUMMARY

An information technology professional with a solid background in operations analysis, computer operations,

production scheduling, database administration, technical and help desk support.

TECHNICAL SKILLS

Software: MS Word, Access, Excel, Windows 3.1, Windows 2000, Windows NT 4.0, Epic Editor, IPB, XyEnterprise

production Publisher, Abby FineReader,PCMS

Hardware: IBM OS /390, 1090, 360/65 AMDAHL 5880/5995, IBM Personal Computers

Software: COBOL, JCL, MVS, JES2, VTAM, NETVIEW, SAR/EXPRESS, CICS

Scheduling: JOBTRAC, ZEKE/ZEBB, CONTROL-M, CA-7, CA-11, TIVOLI, Remedy, HP Open View, Peregrine

Incident Ticket Management Tool, Change Management

EXPERIENCE

Northrop Grumman Warner Robins, GA.

Technical services 01-201*-**-****

Publications Coordinator 2

• Experience with SGML extraction process loading Illustrated Parts Break down (IPB) data into the Parts

Control Management System (PCMS) verifying USAF/Boeing Technical Orders (TO) to final QA.

• Receives, research, and responds to incoming questions, providing information, explaining policies and

procedures.

• Educates customers regarding standard operating procedures and transaction requirements to promote

efficient and effective aircraft and cargo movement.

• Ensures that required licenses are issued and properly maintained in accordance with state regulations.

• Experience with MS Office skills including Word Processing, PowerPoint, spreadsheets and maintains

and or creates files/record keeping systems

• Excellent oral and written communication skills and the ability to interact with all levels of management

executives

WAL-MART CORPORATION Bentonville, Arkansas

Senior Operations Analyst 2007-2009

Monitored availability and health of networks and computer-system environment within large multi-platform

data center.

Troubleshoots and resolved moderately complex computer network, computer operations, and production

problems.

Interacted with technology teams in support activities with users and customers.

Monitored hardware, networks, and batch-processing.

Utilized problem management tools to open and track tickets, escalate issues, and ensure satisfactory

follow-up resolution.

Responsible for helping to ensure critical production systems were available 24x7x365.

Answered off-hours calls regarding technical questions.

UNITED AIRLINES Elk Grove Village, Illinois

Computer Console Operator/Technical Support 2003-2006

Maintained operations by monitoring error and stoppage messages, observing peripheral devices, entering

commands to correct errors, making adjustments in process and notifying leads, and overseeing research

for additional resources.

Documented problems and actions through service center.

Resolved user problems by answering questions and requests.

Contributed to team as a result of accomplishing related results.

Coordinated with change management and software in scheduling hardware and system upgrades.

Trained as first- and second-level support to support users with system problems.

Participated in business resumption disaster-recovery exercises on regular basis.

CHENEGA TECHNOLOGY SERVICES CORPORATION Fort Belvoir, Virginia

Program Support Analyst 2003

Coordinated decision-making and administrative-management support within Defense Logistics Agency in

Fort Belvoir, Virginia.

Directed and organized implementation of knowledge-management conversion measures to create

Communities of Practice (COP).

Developed and maintained applicable schedules, researching existing processes of content to determine

essential functions.

Communicated with managers and members of each COP to obtain information and track status.

Provided user training and facilitated conversion of knowledge-management processes.

Maintained schedules of events for conversions of contract resources to meet scheduled requirements.

Aided in development of training materials and conduct training for users.

DEPARTMENT OF DEFENSE MEGACENTER Columbus, Ohio

Production Control/Scheduling 1991-2002

Computer Specialist

Scheduled and maintained automated payroll cost and accounting system, using Control-M scheduling.

Created and modified Control-M schedules to ensure efficient and effective processing.

Designed calendars and set up batch cycles and dependencies.

Audited completed Control-M production batch to ensure quality.

Modified JCL changes prior to execution of application processing.

Reviewed daily, weekly, and monthly Control-M schedule specifications.

Forecasted production completion time and computer usage time.

Monitored batch-processing cycles to ensure timely completion.

EDUCATION

COLUMBUS STATE UNIVERSITY, Columbus, Ohio Logistics Management, 2002

Contact this candidate