Customer Service Data Entry

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Brenda L. Smith

Objective

To obtain a Customer Service Representative position with an

organization utilizing my skills and experience.

Summary of qualifications

Strong organization skills Typing: 60 wpm with 98% accuracy

Detailed Data Entry: 10000 kph

Excellent customer service skills Secretarial, reception and files

Excellent written and verbal clerk experience

communication skills Familiar with Windows '98/2000,

Passion for results and the Microsoft Word '97/2000, Microsoft

strength to move forward Excel, Internet Explorer, Lotus

Notes, Windows XP Windows Vista

Experience

Nov 2004 - Gates McDonald Health Plus 215 N. Front St.

Present Columbus, OH 43215

General Utility Clerk

Prepares claims documents for filing

Files the folders, maintains shelving for claim folders;

Purges claim files and logs released files in/out for review.

Creates labels for new claims for filing

Sorts mail and delivers promptly to proper person

Mar 2001 - Nov CBC Companies 170 East Town

2002 Street

P.O. Box 1838

Columbus, OH 43216

Data Entry Operator/Receptionist

Operates data entry equipment to check for accuracy & sufficiency of

data & makes corrections or adjustments as needed.

Manages office records &/or files (e.g., bankruptcies, collections).

Answers telephones; screens and/or refers calls; takes messages; greets

& directs visitors and/or employees.

Complied with customer needs and questions

Feb 1981 - Mar Self-Employed Columbus, OH

2001

Homemaker

Maintained complete care of children in home setting. Purchased food

supplies, planned and prepared nutritious meals. Maintained appointment

schedules. Instrumental in teaching children proper social and behavior

skills.

Jun 1977 - Feb Franklin County Clerk of Courts 369 S. High St.

1981 Columbus, OH 43215

Records and File Management Clerk

Responded to in-person and telephone inquires from both public and

legal parties regarding civil case files, assisting resolve problems.

Maintained civil case files, e.g., pulled & re-filed claim files;

forwarded files to proper location for processing.

Retrieved and copied files for court personnel, attorneys, and others

with rush work and priority assignments.

Issued Ohio Fishing and Notary Public Licenses

Retrieved and copied files for the Civil Division in response to

customer request.

Performed general clerical task: e.g., completed routing forms and

maintained accurate records; ensured appropriate information was

combined with case files, photocopied necessary documents, assembled,

and labeled. Performed related duties as required such as maintained

supplies for copier and other areas as needed.

Education

Apr 2004 - Jul Graham Tech.

2004 Data Entry Operator (14 weeks) 1331 Edgehill Rd.

Columbus, OH 43212

Oct 2000 - Feb Graham Tech. 1331 Edgehill Rd.

2001 Core Office Competencies / Columbus, OH 43212

Receptionist / Administrative

Assistant (20 Weeks)

Jun 1977 Groveport Madison High 4475 S. Hamilton

Rd.

Groveport, OH

43125

References

Business Mr. James Prices Gates McDonald Health Plus

References 614-***-**** 215 N. Front St.

Columbus, OH 43215

Mrs. Corrine Shaw Gates McDonald Health Plus

614-***-**** 215 N. Front St.

Columbus, OH 43215

Mrs. Vicky Verdine Gates McDonald Health Plus

614-***-**** 215 N. Front St.

Columbus, OH 43215

Personal Mrs. Virginia Funk 2316 Bean Oller Rd.

References 614-***-**** Delaware, OH 43222

Mr. Craig Phillips 70 Middleview Dr.

740-***-**** Sunbury, OH 43074

Mr. & Mrs. Karl Sommer 464 Crestmoor Dr.

614-***-**** Groveport, OH 43125

Contact this candidate