Mark J. Sutton

**** *** ***** **.

Dallas, TX *5218

Phone: 214-***-****, 214-***-**** (Cell)

Email: abjt9c@r.postjobfree.com

Summary of Technical

Qualifications

- Platforms: Windows XP, 2000, 98

- Internet: TCP/IP, Internet Explorer 6.0-7.0

- E-Mail: MS Outlook, Outlook Express

- Antivirus: Norton, McAfee

- Software/Office: MS Office Suite, Citrix Go-to-Assist

- Internal Network: Routers, Modems, Cat 5 cabling

- Hardware Installation: RAM, Video Cards, Hard Drives, CD-ROM

Drives, external equipment

Professional History

Employment History

December 2005 to September 2008

Telvista Inc.

Dallas, TX

Technical Support Agent

Verizon DSL and Fiber Optics

- Data support with the Verizon DSL contract (internet connection

issues, password resets, and Outlook and Outlook Express email

issues).

- Data, Video and Voice support with the Verizon FiOS contract

(internet connection issues, password resets, Outlook and Outlook

Express email issues, video (TV) connections, remote programming, picture

and sound issues, phone issues (diagnosed with Delphi Line Test).

- TCP/IP Troubleshooting.

- FiOS Mentor, Floorwalker and Supervisor.

May 2002 to December 2005

Whiterock Lake Designs

Dallas, TX

V.P. & Partner, Production, Sales

September 2002 to June 2003

Substitute Teacher DISD

Dallas, TX

- All grade levels and all subjects.

- All teaching and non-teaching duties.

September 2001 to June 2002

Substitute Teacher RISD

Richardson, TX

- All grade levels and all subjects.

- All teaching and non-teaching duties.

August 1988 to March 2001

United States Army

Ft. Knox, KY (last assigned unit)

Musician

- MOS Bassoonist

19th Army Band (Ft. Dix, NJ)

USARAK Band (Ft. Wainwright, AK)

62nd Army Band (Ft. Bliss, TX)

Eighth Army Band (Seoul, Korea)

113th Army Band (Ft. Knox, KY)

- Staff Sergeant

- Squad Leader and Asst. Squad Leader.

- Admin NCOIC and Supply NCOIC.

- Unit Alcohol and Drug Coordinator.

- Unit Librarian.

Education

Masters in Music Education

Murray State University, Murray, KY

Bachelor of Arts, Music Education

Western Illinois University, Macomb, IL

Electronics and Computer Technology

Devry University, Irving, TX (30 semester hours completed)

Contact this candidate