Joyce Neal

***** ****** ***** *****

Houston, TX 77083

832-***-****

abjszu@r.postjobfree.com

Career Interests: Administration; Office Management; Business

Management

Work Experience

**/**** - *****nt Bashen Corporation, 1616 Voss, Suite 300, Houston,

TX 77057

http://www.bashencorp.com/

EEO Practice Administrator

Provide administrative support to COO, and Consultants.

Manage department correspondence, travel, meetings and

conferences.

Manage special projects to ensure project documents are

complete, current, and stored appropriately.

Research information requests (ROI), prepare, and

summarize data and information for CEO and consultants.

Review deliverables prepared by sales team before

passing on to clients.

Resolve and/or escalate issues in a timely fashion.

Maintain confidentiality where the nature of the

material discussed and handled is extremely sensitive

and of a highly confidential nature.

8/2007 - 11/2008 Bashen Corporation, 1616 South Voss, Suite 300, Houston,

TX 77057

Executive Assistant

Supported the President and CEO and other staff members as needed.

Coordinated and scheduled meetings and conferences as well as company

events and setup off-site staff meetings.

Coordinated and maintained CEO's appointment calendar in Outlook to

make sure there were no scheduling conflicts, if so made

immediate resolutions to solve the conflict.

Maintained CEO's expense reports, travel itinerary, personal and

company bills.

Processed expense reports for all staff members and presented to CEO

for approval.

Answered routine and non-routine telephone calls, providing

information to our clients and potential clients as

well.

Maintained confidentiality of all sensitive information.

Maintained awareness of departmental and organizational goals and

objectives; and policies and procedures.

Processed incoming and outgoing correspondence for emails as well as

postal mail.

Created presentations in PowerPoint for staff and potential clients.

7/2001 - 8/2006 Entergy Solutions Supply Limited, 20 Greenway Plaza, Suite

500, Houston, TX 77046

http://www.entergy.com/

Sr. Administrative Assistant

Provided varied and confidential administrative support to the

VP/Director/Managers and Retail staff.

Maintained an efficient, organized and professional office.

Managed staff itineraries and synchronized employees' Outlook

calendars.

Entered time in Time Reporting System for bi-weekly payroll.

Planned and scheduled company meetings including meals and travel

arrangements, and prepared monthly expense reports for

staff.

Answered/re-directed incoming phone calls on multi-line phone,

arranged conference calls, and distributed mail.

Coordinated security badge access during Katrina transition for

employees from New Orleans resulting in two monetary

awards for outstanding work.

Improved efficiency and streamlined office functionality by creating

a highly effective filing system for employees to access

critical information.

Handled the department's supply and purchasing activities while

ensuring constant cost control and budget compliance.

Processed monthly counterparty invoices and broker statements,

accurately enabling a solid business relationship with

vendors and ERCOT, the state's power grid and overseer

of retail competition.

Acted as backup for the Executive Secretaries in other departments.

10/1997 - 7/2001 Entergy Services, Inc., 425 W. Capitol Avenue, Little

Rock, AR 72201

http://www.entergy.com/

Secretary III

Provided secretarial support to the Director of Customer

Systems Support and 22 Accounting professionals,

including five managers.

Planned and coordinated corporate luncheons and developed

presentations for meetings.

Made travel arrangements and managed Outlook calendars for

staff.

Processed accounts payable vouchers and expense reports

for professional staff.

1/1990 - 10/1997 Entergy Services, Inc., 425 W. Capitol Avenue, Little

Rock, AR 72201

Secretary III

Provided confidential secretarial support to the Executive department

and the Director of Corporate Security and his

assistant.

Coordinated employees' Outlook calendars.

Scheduled and handled business meeting arrangements for staff.

Organized special events, travel arrangements, and corporate agendas

and itineraries.

Processed employees' monthly expense reports for management approval.

Provided phone coverage and arranged conference calls.

Responsible for mail distribution and sophisticated filing system.

Acted as backup secretary in other departments when deemed

necessary.

Assisted Entergy New Orleans President, CEO, CFO and Director

during their travel to the Arkansas office.

Handled sensitive and confidential information.

Consistently present a professional image, both on the

phone and in person, contributing to my company's

positive reputation.

Education

5/2004 - 10/2007 University of Phoenix - Houston, TX Campus

http://www.phoenix.edu/

Bachelor of Science in Business Management

GPA 3.29

Transferable Skills

Technical Skills Microsoft Office Suite (Word, Outlook, Excel, PowerPoint);

Internet Research; type 60 wpm with complete accuracy.

Organizational Skills Administrative Skills, Planning Skills, Problem-

Solving Skills, Project Management.

Interpersonal Skills Adaptability, Attention to detail, Confidentiality,

Communication, Diplomacy, Initiative, Listening Skills,

Punctuality, Team Work.

Achievements Certificate for completing Equal Employment Opportunity

Commission Training.

Certificate for completing the UTMBA Executive Education

program offered by the University of Texas at Austin,

McCombs School of Business.

Award for Outstanding Service in implementing Security

Badges System.

Award for Outstanding Service, planning and implementing

T. Rowe Price Meetings.

Certificate and Letter of Appreciation from United Way

of Arkansas in implementing employee meetings.

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