Richard A Campbell
**** ******** ***** ( Las Vegas, Nevada 89139 ( 702-***-**** (
abjsuy@r.postjobfree.com
Executive Marketing Management Professional
I am an innovative, results-producing marketing and management executive
with a proven track record of success developing and leading comprehensive
marketing strategies that exceed business goals and objectives for very
successful companies. I possess over 20 years of experience with an
expertise in directing the creation of marketing tools and steering the
execution of marketing programs. Demonstrate success driving growth in
targeted markets through implementation of key projects. I have a creative
vision as a solid leader with skills to build and guide top-performing
marketing teams.
To utilize my skills and experience in a marketing / management executive
position.
KEY AREAS
Strategic Marketing Campaign New Market Penetration / Property
Design Opening
Advertising / Collateral Market Research & Analysis
Development
Internet / Social Media / Mobile Team Building & Management
Marketing
Database Marketing Budget Preparation/Planning &
Entertainment / Special Events Analysis
Public Relations
Professional Experience
IGAMING INTERACTIVE MARKETING / MARKETING DEVELOPMENT October 2013
- Present
AMERICAN CASINO & ENTERTAINMENT PROPERTIES (ACEP LLC) Las Vegas,
Nevada
Establish the online gaming marketing strategy and ensure the integration
with the corporate wide marketing efforts. Develop and implement
tactical online campaigns and analysis of results including CPA and ROI
reporting. Customer segmentation and loyalty program management.
Analysis of online pricing models including CPC, CPA and CPM. Develop
and maintain SEP / PPC strategy including inbound link structures, and
content management. Oversee ongoing CRM models, including player
analysis, customer research and competitive reviews. Complete analysis
of online and offline database, including player life cycle, acquisition,
retention of players both online and offline casino business models.
Ongoing system analysis on slot, player tracking, POS and hotel systems
and develop communication portals of all systems. Develop promotions,
special events and entertainment around acquisition, retention and
reactivation campaigns. Maintain continued analysis of loyalty programs
and achieve ROI goals while growing revenues for operating departments.
Create partnerships with other regional and national businesses to
increase the customer experience through sponsorships and retail trades.
Enhance the entertainment experience offerings for all properties.
Selected Contributions
. Average convergence rate of 24% from online game play to land based
play.
. Increased affiliate marketing conversions by 14%
. Developed corporate wide database modeling strategies and increased
ROI 11% year over year
VICE PRESIDENT MARKETING / MANAGING DIRECTOR April 2011 -
November 2013
CMS GROUP INC Las Vegas, Nevada
Design marketing, management and operations strategies and solutions
for various casino / resort properties in markets in the United States
and international markets. Marketing strategies include, Database
marketing / segmentation, entertainment management and contract
negotiation, market research and feasibility, social media analytics
and strategies, brand development, mobile marketing strategies,
advertising and public relations. Management and operations
strategies include, hotel revenue management, inventory control, human
resources, casino floor design and product mix. Possess the knowledge
and latest information with the constantly evolving technologies in
online social media outlets, the blogosphere, search tools and web
2.0. Manage a team of casino professionals to build the strategies
for a successful casino / hotel operation guaranteed to increase
Revenue and ROI. Manage the overall financial, marketing and
operations of an 18,000 capacity amphitheater and three 300 to 6,000
capacity indoor event centers in central Iowa.
Selected Contributions:
. Critical in the design of Unite - a campaign program created to
integrate casino player databases, hotel databases and POS information
with social media channels and social media analytics.
. A major contributor in the design of business intelligence tools to
understand strengths and weaknesses in the operations of the overall
property operations.
. Designed direct marketing campaigns and mobile campaigns that allow a
12% response rate increase.
REGIONAL DIRECTOR OF MARKETING, March 2010 -
April 2011
HERBST GAMING, LLC Osceola, Iowa
Directed the overall marketing operations of the three Midwest casino
properties including Terrible's Lakeside Casino in Osceola, Iowa,
Terrible's Frontier Casino in St. Joseph, Missouri and Terrible's Mark
Twain Casino in LaGrange, Missouri. Created customer segmentations,
database modeling, life analysis and development of customer
acquisition tactics and loyalty management. Implemented internet
marketing campaigns including social media and mobile marketing
creating new marketing channels to achieve customer growth. Oversaw
brand management, public relations, database marketing, direct
marketing, player development, and loyalty marketing,
Selected Contributions:
. Developed the analytical tools to maintain ROI on all marketing
campaigns and decreased marketing expenses by 18% and increased market
share by 4% year over year at each property.
. Reorganized a customer loyalty program and grew the database by 7%
year over year. Developed a community relations campaign in each
market and developed business partnerships that grew awareness of each
properties goals in the community
. Rebranding of each of the Midwest casino properties to create a brand
strategy and launch an awareness campaign in each market.
CASINO MARKETING CONSULTANT, July 2008 -
February 2010
SCA PROMOTIONS Dallas, Texas
Created budgets and designed strategies for comprehensive marketing
plans encompassing integrated marketing initiatives designed to
penetrate and grow targeted markets for various casinos and resorts
nationally and internationally. Communicated with customers,
management, internal departments, and vendors to coordinate overall
marketing efforts in accordance with each company's goals. Planned
and carried out market research and analyses. Developed and directed
forward-thinking marketing teams. Prepared and managed marketing
budgets over $10-million for each property.
Selected Contributions:
. Designed and implemented an internet and mobile marketing campaign for
a Las Vegas property that created an increased acquisition response by
15%.
. Developed and managed a direct marketing program for a Midwest resort
property that resulted in an increased response rate of over 12%.
. Designed a kiosk system that can be used with various player tracking
systems, including Aristocrat, Bally's and IGT systems, and generated
ROI reports for various marketing campaigns and also included an event
management feature.
. Designed a player's card that can also be used as a MasterCard debit
card and increased the customer loyalty database by over 20%.
VICE PRESIDENT OF MARKETING WESTERN REGION January 2007
- July 2008
TROPICANA RESORTS & CASINOS Las Vegas,
Nevada
Responsible for the overall marketing operations of the six casino /
resort properties in Nevada including the River Palms Resort & Casino,
Tropicana Express, Horizon Casino, MontBleu Resort, Spa & Casino,
Tropicana Resort & Casino and the Westin Casuarina Casino & Hotel.
Each property was specific in marketing campaigns for local and
destination markets.
Selected Contributions:
. Developed and implemented analytical tools to determine ROI on all
marketing campaigns for each property that also helped to reveal cost
savings and reduce expenditures by 6% in the region.
. Designed a central database, combining the databases from each
property, implemented cross marketing campaigns and reduced direct
marketing costs by over 10%.
. Developed partnerships with vendors from all departments of each at
the corporate level and reduced marketing costs by 3% through cross
property initiatives.
. Maintained a marketing budget of over $72 million dollars for the
region also helped increase EBITDA by an average of 4% for each
property.
MARKETING OPERATIONS MANAGER / ADVERTISING MANAGER February 2005
- December 2006
VIP MANAGER / INTERIM TOTAL REWARDS MANAGER Elizabeth,
Indiana
CAESARS INDIANA CASINO RESORT / CAESARS ENTERTAINMENT
Created and implemented profitable promotions and special events as part of
the marketing strategies and using analysis to achieve ROI goals. Prepared
and maintained long range plans and operating budgets. Planning and
analysis of advertising mix of communication to the market and achieved ROI
goals and reduction of cost. Made sure all communications were distributed
to the media including press releases and media kits to all public
relations areas of the community including donations and charitable
organizations. Maintained the call center and the loyalty card program and
striving that guest satisfaction was exceeded at each interaction with the
property.
Selected Contributions:
. Maintained #1 in market share out of 10 casino resorts in the state of
Indiana through strategic marketing.
. Built strong relationships with the Indiana Gaming Commission and was
the leader of the Caesars / Harrah's team in the approval of the Total
Rewards program in the state of Indiana.
. Held a minimum 32% profit margin on all promotions and special events.
DIRECTOR OF MARKETING January 2004 -
February 2005
WINNAVEGAS CASINO Sloan, Iowa
Directed and monitored the supervision and performance of marketing,
player development, sales, database marketing, guest services and retail
operations to exceed business goals. Created and implemented marketing
plans for each fiscal year utilizing market research and demographic
studies. Forecasting and managing operating budgets to increase EBITDA
each fiscal year.
Selected Contributions:
. Streamlining advertising campaigns to maintain the highest level of
exposure in the market while decreasing cost by 23%.
. Developed a public relations department and built relationships with
all media and increased market share by 3% year over year..
. Maintained a marketing budget of over 2 million dollars and reduced
over all marketing expenditures by 14% and held 55% of market share.
VICE PRESIDENT / GENERAL MANAGER, January 2001
- January 2004
MID-AMERICA EVENTS & ENTERTAINMENT, INC Kansas City,
Missouri
Directed and monitored all operations of the finance, sales, marketing
and production departments. Responsible for financial, operations and
marketing of three live performance venues ranging from 1,000 to 17,000
seating capacity, including booking entertainment, audio / visual and
staffing of departments. Planned and executed various regional and
national special events in diverse industries and markets. Consulting
for casinos in analyzing markets and market trends, database, direct
marketing and customer incentive programs to target customers and create
profitable events.
Selected Contributions:
. Increased revenue earnings by over 117% over a three-year period
through planning of events for a national television network.
. Developed a precise analytical report structure for live performance
venues and each department of the corporation and maintained a 43%
ROI.
. Developed and executed marketing plans for segmented markets, with
budgets up to $67 million dollars.
ENTERTAINMENT / PROMOTIONS / ADVERTISING / January 1998
- January 2001
PUBLIC RELATIONS MGR, INTERIM DIRECTOR OF MARKETING, Kansas
City, Missouri
FLAMINGO CASINO / ISLE OF CAPRI CASINO
Assisted with developing market strategy for different market segments
including the development and execution of daily and monthly events and
promotions. Created and executed all advertising campaigns to create a
brand image to the market. Scheduling, contracting, and budgeting
national and local entertainment. Maintained the customer database along
with reinvestment programs to assist in the strategy of achieving the
business financial goals. Developed relationships with the community
including sponsorships, donations and charitable events established to
exceed the public relations campaign and included all communication with
the media.
Selected Contributions:
. Developed relationships with area hotels for stay & play packages and
increased group sales by 18%.
. The marketing leader in the transition from the Flamingo Casino to the
Isle of Capri Casino, the property gained 8% market share during
transition.
. Created an advertising / public relations campaign, was able to reduce
advertising expenditures by 22%
Other Applicable skills /
accomplishments
Extensive customer service training from Isle of Capri Casinos and Harrah's
Entertainment, thorough knowledge of AS 400, LMS hotel systems, Bally's CMS
& HETCMS, Stratton / Warren, IGT Advantage System, Aristocrat Oasis System,
Crystal Reports, Microsoft Office, Word, Excel, Access and PowerPoint,
certified training in public speaking and public relations from KCTV-5
television and Kansas City Star publications.
Education
University of Kansas, Lawrence, Kansas
Business Administration / Marketing
Washburn University, Topeka, Kansas
Business / Marketing
University of Phoenix, Kansas City, Missouri
B.A. Business / Marketing
Licenses & Certifications
Casino Key License - Igaming Interactive Marketing / Marketing Development
- Nevada - 10/2013
Casino Key License - Director of Marketing - Iowa - 03/2010
Casino Key License - Vice President Marketing - Nevada - 01/2007
Casino Key License - Marketing Operations Manager - Indiana - 02/2005
Casino Key License - Director of Marketing - Winnebago Tribe - 01/2004
Casino Key License - Marketing Manager - Missouri 01/1998
Crystal Report Certification - 10/2004 & 6/2014
Aristocrat Oasis System Certification - 10/2004
ASSOCIATIONS
Global Gaming Expo (G2E) Board Member 2007 to Present
Casino Direct Marketing Association Board Member 2011 to
Present
Las Vegas Interactive Marketing Association Member 2012 to
Present
Las Vegas Chamber of Commerce President's Club 2006 to
20010
SPEAKING ENGAGEMENTS / PANEL PARTICIPATIONS (Highlights)
Big African Gaming Summit October 2014
US Online Gaming Forum September 2014
Global Gaming Expo (G2E) (Marketing & Entertainment) 2008 to present
US Online Gaming Summit / Social Gaming Summit June 2014
Kansas Fair & Festival Convention 2003
LDI Show 2001 & 2002