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Human Resources Customer Service

Location:
Columbus, GA, 31909
Posted:
October 11, 2010

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Resume:

CRAIG SMITH

***-** **** ******, #**

abjs8n@r.postjobfree.com

Flushing, New York 11354 (706)

***-**** ****

SENIOR HUMAN RESOURCES PROFESSIONAL

Innovative Human Resources professional that offers over 13 years of success implementing and

managing strategic improvements and programs focused on achieving organizational goals. Possesses

comprehensive skills across all facets of HR function, with demonstrated strength in evaluating processes

and determining cost effective solutions to increase efficiency and improve accuracy.

HUMAN RESOURCES COMPETENCIES

Benefits & Compensation Recruitment & Retention Employee Relations

Compliance Performance Management Policies & Procedures

Worker’s Compensation Systems & Process Improvement Employment Law

Project Management Security Management Payroll

TECHNICAL SKILLS

Microsoft Office * ADP * Kronos * HRizon * PeopleSoft * TrustMark

RenCS * Report Smith * POS * Quicken

PROFESSIONAL EXPERIENCE

Human Resources Consultant – Atlanta, GA, Columbus, GA and New York, NY

Human Resources Specialist: 2001 – Present

HRC provides a human resources service on a contract/per diem basis, to small and medium size

companies, in a variety of industries.

Responsibilities: Offer Human Resources assistance to companies with various needs and limited

resources. Services include: HR Evaluations, HRIS sourcing, Benefits and Compensation Analysis and

Design, Employee Recruiting and Training, Job Analysis/Evaluations, Performance Management and

Strategic Planning. Additional services include: Developing and implementing educational tools i.e.

Employee Handbooks, Job Descriptions, Plan Summaries, Policies and Procedures.

Established performance benchmarks and goals to ensure a path to success

Streamlined policies and procedures to improve effectiveness

Developed employee manuals, job descriptions and summary plan descriptions to properly

educate employees

Initiated regular employee evaluations to monitor and improve quality of performance

Implemented a schedule of continuing education to maximize employee knowledge

Maximized the potential of employees, with limited experience, to become assets to the

company

Worked effectively with unions in negotiating contracts, handling disputes and disciplinary

actions

Successfully sourced benefit and payroll providers for companies with different budgetary

constraints

Instrumental in the restructuring of compensation for corporate sales force, reducing company

expenses

CRAIG SMITH (page 2)

Randstad North America – Atlanta, GA

Sr. Benefits Specialist: 1999 – 2001

Randstad is the 2nd largest staffing company in the world, with over 100,000 employees in North

America.

Responsibilities: Provided benefit administration and communications for both internal and external

talent, administered 2 qualified 401(k) plans, 6 non-qualified deferred compensation plans, and 2 health

and welfare plans. Collaborated regularly with senior level management and legal counsel to facilitate

compliance issues, enhance plan designs, provide benefit communications and improve overall

efficiency.

Aided with the conversion of 4 newly acquired retirement plans into the RNA Retirement Savings

Plan

Created regular reports and audits to monitor company performance, reviewed cost

effectiveness of benefit and prepared tax filings

Educated key contacts and employees on ERISA, DOL and IRS laws and regulations to ensure

compliance

Suntrust Bank, Employee Benefits Division – Atlanta, GA

Benefits Communication Specialist/Trust Officer: 1997 – 1999

Suntrust Bank is the 7th largest bank in the nation.

Responsibilities: Provided customer service and record keeping support for over 100 clients, primary

contact for three largest clients: Coca Cola, Genuine Parts and Suntrust Bank, traveled throughout the

Southeast performing benefit education meetings for over 60 clients, with nearly 100,000 plan

participants and assisted Relationship Managers to better service the clientele.

Customized benefit communication tools, using state of the art technology, to educate plan

participants with diverse demographic and educational backgrounds

EDUCATION

Bachelor of Science: University of Georgia, Athens, GA

Additional Training:

Cannon Financial Institute – Employee Benefits - University of Notre Dame, South Bend, IN

American Institute of Banking – Atlanta, GA

SunTrust Retirement Planning – Atlanta, GA

United Group Association Health and Life Insurance – Atlanta, GA

HUB International Health and Welfare Plans – New York, NY

The Art of Sales – New York, NY

Affiliation: Society for Human Resource Management

REFERENCES AVAILABLE UPON REQUEST



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