Customer Service Office
Resume:
Ms.Sonya Pellom
Columbus Ohio 43203
Objective: To obtain a position utilizing superior organizational and
Customer Service skills.
Employment/Professional Skills:
* Developed ability to work in a fast-paced atmosphere
* Experience with Microsoft Office software packages (Excel, Access,
Word, Med Soft)
* Filing/Editing
* Proficient in operating office equipment
* Typing Correspondence using both typewriters and personal computers
* Experience operating various multi-line phone, PBX, and switchboard
systems
* Professional communication and customer service skills
* Performed accounts receivable duties
* Ability to follow instructions and make decisions without supervision
* Applying unique problem solving skills
Employment History:
Various Staffing Agencies Columbus, Ohio 8/07-present
Various Administrative and Support Positions
Manage reception area, answer multi-line phone & switchboard systems, type,
record detailed messages, fax, distribute mail, order supplies, copy,
operate postage meter, perform accounts receivable, keep attendance of
office personnel, interact with vendors, notarize documents, arrange
conference rooms, meetings, checking in patients, setting appointments,
recording vitals, weight and height, receiving insurance deductibles and
payments.
Deloitte & Touche LLP Columbus, Ohio 8/06-08/07
Front Desk Receptionist
Manage reception area, answer multi-line phone system, greet and
accommodate clients and co-workers, type, record detailed messages, record
courier deliveries, interact with vendors, keep attendance of office
personnel, reserve conference space ¬arized documents.
Columbus Bar Association, Placement Division, Columbus, Ohio 5/01-8/06
Legal Receptionist/Secretary,
Managed reception area, answered multi-line phone & switchboard systems,
typed, recorded detailed messages, faxed, distributed mail, ordered
supplies, copied, operated postage meter, performed accounts receivable,
and transcription, kept attendance of office personnel, interacted with
vendors, notarized documents, arranged conference rooms, meetings,
luncheons and events, scheduled appointments.
State Of Ohio Attorney General Columbus, Ohio 6/99-
5/01
Telephone Operator
Managed reception area, answered multi-line phone system, screened
visitors, opened and routed mail, ordered office supplies, reserved
conference rooms, arranged meetings copied, filed, and faxed, typed
correspondence, operated personal computer, handled consumer requests, kept
attendance, organized community events, provide information and excellent
customer service to the public and constituents.
Plymale & Associates, Columbus, Ohio 12/96-6/99
Receptionist
Managed reception area, answered multi-line phone, recorded and routed
messages, distributed mail, filed, copied, performed data entry, operated
postage meter, reserved conference rooms, kept updated attendance of
attorneys and staff while providing superior customer service via telephone
and in person to clients and attorneys.
Education/Certifications:
Columbus State Community College/Coursework: Office Administration
The Ohio University; Coursework in Human Services Technology
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