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Sales Customer Service

Location:
Springfield, OR, 97477
Posted:
October 11, 2010

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Resume:

SCOTT LYONS

**** **** **

916-***-**** Cell

Springfield, Or 97477 e-mail:

abjqjm@r.postjobfree.com

PROFILE: Self managed always striving for excellence in quality and

craftsmanship. Work to create a safe, clean and productive work

environment. Very organized with ability to prioritize and complete

projects within time and budget.

EXPERIENCE

PUPCO, INC. (Pacific Utility Products Company), Campbell, CA

6/1984 - 10/2009

Shop Supervisor/ Inside Sales/Buyer:

8/1994 - 10/2009

Shop Supervisor: Supervised Inside Sales staff, Shipping and Receiving,

Small Tool Repair Department, New Equipment Production and the

Literature/Order Entry Department. Assisted repair personnel identifying

tools and repair schematics/parts lists on non-standard tools sent in for

repair. Worked as back-up in Shipping and Receiving as needed, and in the

Repair Department to cover high volume, sick and vacation schedules.

Inside Sales: Served and sold products to all walk-in customers. Answered

all in-coming customer calls and directed customer call back and follow-up

contacts. Set pricing points and worked package and volume deals for

increased sales. Researched and recruited new customer leads and set up

new company accounts.

Buyer: Purchased all merchandise and used equipment for Pupco store for

resale; researched and purchased parts for new equipment production and

repair parts inventory. Researched, quoted, purchased and ordered for

resale special customer requests, and special repair parts for one time

tool repairs. Conducted quarterly inventories of store and shop, prepared

reports quarterly and annually. Introduced and merchandised new products

as the craft demanded. Set up accounts with new vendors and suppliers to

stay competitive.

Administrative Assistant :

2001 - 2009

Assisted company owner and outside sales staff in addition to above duties.

Set up and scheduled all sales meetings and training sessions with the

manufacturers we represented. Set up and scheduled all trade shows that

Pupco, Inc., attended and prepared all equipment and show material for the

shows, and represented Pupco Sales and Repair.

Shipping & Receiving/ Assembly/ Repair Technician:

6/1984 - 8/1994

Shipping and Receiving: Prepared/boxed all merchandise sales orders or

packing lists, shipped via UPS,FEDEX and freight truck. Palletized where

needed. Received and verified all parts and merchandise against packing

lists and purchase orders for Accounts Payable department.

Assembly/Repair Technician: Assembled products and prepped for sales and

shipping. Tested products to industry specifications. Ordered stock and

parts per stock and sales conditions for optimal operations. Repaired and

prepped used tools purchased for resale; customer repairs on submersible

pumps, air blowers, hydraulic cutters, and assorted mechanical and

electrical hand tools.

RITE AID PHARMACY, South San Francisco Bay Area Stores

8/1978 - 12/1994

Assistant Manager: 1984

- 12/1994

Assisted Store Manager with store operations and helped set up new stores:

Responsibilities: Open and Close store, prepare cashier registers,

accounting/data entry-daily cash receipts, balance daily books against

receipts, enter data in store computer system. Personnel duties: Plan

daily schedules, Payroll, supervise staff, train new hires, develop

promotion plans, evaluate, and provide leadership/development for

associates. Ensure that excellent customer service is provided maximizing

positive P&L performance of store. Merchandising: Plan and build all

weekly Ad, seasonal and plus sales displays ensuring compliance with

corporate plan-o-grams. Execute weekly sales ads and price changes; process

recalled, damaged and outdated merchandise. Inventory control: Order,

stock and inventory merchandise. Continually train on new systems, company

changes in policies and procedures for advancement.

Stock Associate/ Part-Time: 8/1978

- 12/1994

Stock room management: order merchandise, build, stock and maintain

displays, assist in store, and maintenance.

EDUCATION: Associate of Arts - Drafting Engineering Technology

1984

Evergreen Valley College, San Jose, CA

SCOTT LYONS

2797 32nd st

916-***-**** Cell

Springfield, Or 97477 e-mail:

abjqjm@r.postjobfree.com

REFERENCES

PUPCO, INC.

165-J Cristich

Campbell, CA 95008

Loretta Wallace, Human Resources, and Original Co-Owner

Telephone: 1-800-***-****

FAX: 408-***-****

e-mail: abjqjm@r.postjobfree.com

Greg Kimbrow, Sales Supervisor

Telephone: 1-800-***-****

VENDORS for PUPCO, INC.,

Gordon Jaquiss, Pondella Tools, N. Ft. Meyers, FL

Telephone: 1-239-***-****

Lisa Rosenburg, West Coast Slice Supply, Salem, OR

Telephone: 1-800-***-****

RITE AID PHARMACY

P.O. Box 3165

Harrisburg, PA 17105

Telephone: 1-717-***-****

e-mail: abjqjm@r.postjobfree.com



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