Customer Service Manager
Resume:
Kayla Matthews
**** ***** **** **. ********, OH *3026
614-***-**** abjqhy@r.postjobfree.com
Profile:
Three plus years of experience in customer satisfaction. Friendly,
easy going, and great with people. Strengths include multi-tasking,
prioritizing, and good attention to detail. Also experienced in
answering multiple phone lines and handling stressful environments.
Qualifications:
. More than three years of outstanding experience as a customer service
representative to guarantee customer satisfaction
. Received Employee of the Month for assisting with customer problems
. "Energetic, personable, efficient, gets the job done quickly and
effectively, and has a great attention to detail" - Cheesecake Manager
Professional Experience:
Mount Carmel Hospital, Columbus, OH 2009-present
Unit Coordinator (ICU, Observation)
. Greatly reduced the need for more staff to help admit patients and
answer phones
. Help nurses in multiple units lower their need for more staffing by
acting as their Unit Coordinator
. Prioritize in order to admit patients in the order they arrive to unit
as well as attend to nurse's needs
. Efficiently multitask to complete end of shift work before arrival of
oncoming Unit Coordinator
Cintas Document Management, Hilliard, OH 2009-2010
Vault Specialist
. Ensured customers remain with company by handling difficult issues
. Moved a customer's vault which included more than 21,000 tapes to a
different location without help while also getting the day to day
requirements completed
. Help company save money by decreasing the time it took to pull tapes
Franklin County Dog Shelter, Columbus, OH 2006-2010
Foster Parent
. Provided food and shelter for numerous dogs and cats
. Trained dogs to be great pets
The Cheesecake Factory, Columbus, OH 2007-2008
Hostess
. Managed staff of five
. Acted as filler ensuring all guests seated quickly while maintaining
equal customers for wait staff
. Provided excellent customer service in fast paced and high profile
restaurant
AJ Enrichment Center, Columbus, OH 2007
Teacher
. Allowed Day Care to split age groups so that children are with kids
that are their age by becoming a teacher of own room
. Created an environment that is fun and safe while influencing social
and learning skills
. Supervised while children were napping, eating, and playing
Purdue University, West Lafayette, IN 2006-2007
Student
Gahanna Animal Hospital, Gahanna, OH 2004-2006
Pet Care Specialist
. Reduced need for supervisor to assist in kennel
. Provided customer service for clients checking dogs in and out of
facility
. Cared for dogs and cats by feeding, bathing, and walking after
surgeries, treatment, illnesses, and general boarding
. Performed necessary cleaning to keep kennel clean and adhere to state
guidelines
Education:
Gahanna Lincoln High School, Gahanna, OH 2006
Ohio Honors Diploma, College Preparatory Studies
. High scores in Science and English
. Four consecutive years on Honor Roll
. Received Ohio Honors Diploma
Skills:
Expert Level
. Microsoft Office
. Windows
. Internet Explorer
Typing: 55 Words per Minute[pic]
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