Tracy J. Wills

*** ****** **** #* . ******* Bluffs, IA . Phone 712-***-****

Education___________________________________________________________________

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University of West Florida

Pensacola, FL

Master of Science Administration (MSA) Contracts and Acquisitions

08/2009 to 05/2011

University of North Florida

Jacksonville, FL

Bachelor of Art Criminal Justice; Minor: Psychology

01/2008 to 07/2009

GPA UG: 3.47/4.0 GPA UL: 3.7/4.0 Honor Deans List; Student Criminal

Justice Association Member

Related

Experience__________________________________________________________________

______

Executive Assistant/Office Lead - County of Sacramento DHA, Sacramento, CA

. Assisted the Coordination of the Sacramento County Welfare-to-Work

Program; Performed interviews to establish job matches

. Trained new participants of the Welfare-to Work Program; performed mock

interviews, assisted in creating resumes, & how to perform job searches,

etc.

. Participated in Program Manager and Supervisory meetings for the purpose

of enhancing the program

. Acted as Program Manager in the absence of Program Manager

. Reviewed employees declared hours worked, signed timecards & delegated

assignments

Deputy Clerk - Superior Court of California, Small Claims Unit, Sacramento,

CA

. Answered legal questions regarding small claims filings via phone and in

person

. Processed legal documents (Plaintiff Claims, Writ of Executions,

etc.),Updated OCS (Open Court System)

. Diffused irate plaintiffs and defendants

. Assured accuracy with specific attention to detail & adhered to court

procedures and policies

Other

Experience__________________________________________________________________

______

WebMaster - Hewlett Packard, Boise, ID

. Designed, developed, maintained and administered large scale world-wide

marketing intranet websites for Hewlett-Packard, including monitoring,

resolving performance issues, support, & maintenance

. Managed and executed several large, complex website server migration

projects

. Controlled website security per hp confidentiality & security guidelines,

installed software & configured permissions. Monitored usage, compiled

data from webtrends reports to create reports for management

Account Reconciliation Analyst - Randstad @ CitiStreet, Jacksonville, FL

. Analyzed client account against their corresponding Bank Statements to

reconcile account records

. Researched records, and utilized established processes and tools to

resolve account discrepancies

Skills______________________________________________________________________

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. Website Development and Computer Skills: Microsoft Word, Excel,

PowerPoint, Outlook, Access, Frontpage; Macromedia Dreamweaver MX and

previous versions; Adobe Photoshop, Fireworks, Acrobat; JavaScript, HTML,

CSS, FTP, Netmeeting, WebEx, knowledge of networking, server

administration, Software installation, Hardware, and troubleshooting,

type 45+ wpm, ten-key data entry, search engine optimization, graphic

design, some Flash, knowledge of ASP & server platforms.

. Administration: Customer service, sales support, training Welfare-to-work

participants.

. Language: American Sign Language (ASL).

. Other: Photography, photo restoration, photo modification, photo

enhancements, black & white film, enlarger, darkroom.

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