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Customer Service Sales

Location:
Tampa, FL, 33647
Posted:
October 12, 2010

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Resume:

Shawn Carter

***** ******* ***** ***** *****, FL 33647

813-***-****, abjmbk@r.postjobfree.com

Objective

Entry level position in the IT field with opportunities to advance and gain valuable field experience.

Profile

I am a hard worker with extensive customer service experience. I work well with others and am comfortable in a

fast paced sales environment. I’ve always been a good problem solver and I’m always seeking ways to challenge

myself.

Professional Experience

Sales Manager 12/2007-Present

Blockbuster- Tampa, FL

• Balancing of cash tills

• Open/Close store operations (locking up, managing point of sale systems)

• Setting sales goals and following up with staff to help achieve said goals

• Marketing (brainstorm ideas to help sell, get people excited about selling)

• Address customer concerns and apply best customer service practices

Customer Service Representative/Lead Cashier 02/2005-06/2006

Stop n’ Shop- Paramus, NJ

• Balancing of cash tills

• Handle customer service returns and other issues.

• Management of cashiers on duty

Skills

Networking

• TCP, UDP, ICMP, IPv6, DHCP, NAT

• Wireless networking (802.11a/b/g/n, Router configuration, Security)

• Remote Access (FTP, TFTP, SMB, SFTP, SSH, TELNET, RDP, VNC)

• HTTP, DNS, SMTP, POP, IMAP, NNTP, Basic HTML/Javascript

Software

• Microsoft Office (Excel, Word, PowerPoint, Outlook)

• Windows (2000, XP, Vista, 7)

• Linux (Debian, Ubuntu, Android, Fedora, Red Hat)

Soft Skills

• Self-motivated

• Excellent listening skills

• Excel at perceiving other’s feelings, situations

Education

ITT Technical Institute

• Associate of Science- Information Technology/Computer Network Systems

• Degree in progress



Contact this candidate