Shawn Carter
***** ******* ***** ***** *****, FL 33647
813-***-****, abjmbk@r.postjobfree.com
Objective
Entry level position in the IT field with opportunities to advance and gain valuable field experience.
Profile
I am a hard worker with extensive customer service experience. I work well with others and am comfortable in a
fast paced sales environment. I’ve always been a good problem solver and I’m always seeking ways to challenge
myself.
Professional Experience
Sales Manager 12/2007-Present
Blockbuster- Tampa, FL
• Balancing of cash tills
• Open/Close store operations (locking up, managing point of sale systems)
• Setting sales goals and following up with staff to help achieve said goals
• Marketing (brainstorm ideas to help sell, get people excited about selling)
• Address customer concerns and apply best customer service practices
Customer Service Representative/Lead Cashier 02/2005-06/2006
Stop n’ Shop- Paramus, NJ
• Balancing of cash tills
• Handle customer service returns and other issues.
• Management of cashiers on duty
Skills
Networking
• TCP, UDP, ICMP, IPv6, DHCP, NAT
• Wireless networking (802.11a/b/g/n, Router configuration, Security)
• Remote Access (FTP, TFTP, SMB, SFTP, SSH, TELNET, RDP, VNC)
• HTTP, DNS, SMTP, POP, IMAP, NNTP, Basic HTML/Javascript
Software
• Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Windows (2000, XP, Vista, 7)
• Linux (Debian, Ubuntu, Android, Fedora, Red Hat)
Soft Skills
• Self-motivated
• Excellent listening skills
• Excel at perceiving other’s feelings, situations
Education
ITT Technical Institute
• Associate of Science- Information Technology/Computer Network Systems
• Degree in progress