Melvin Rethwill

Life and Health Insurance Counselor

Post Office Box 2343 - Santa Ana, CA 92707

abjlx0@r.postjobfree.com - 657-***-****

Eager and self-driven to educate applicants, policy owners and enrollees on new and existing features

of various life and health insurance policies, as well as, elevating their knowledge of the advantages and

disadvantages of these policies.

• 3+ years Licensed Life and Health Agent.

• 19+ years experience in Customer Service related and Interpreting / Translating skills (fluent in Spanish;

communicate, read and write).

• 7+ years experience in Risk Management, Safety and Underwriting.

PERSONALITY DESCRIPTION: systematic, painstaking, thorough, and hardworking. I get the job done and

complete it on schedule. Serious and sincere in whatever I do.

Work well within a structure, follow the hierarchy, and particularly careful in keeping track of facts and details.

I am cautious, generally seeking to maintain the status quo. I honor my commitments. Task oriented. Stable,

persistant and thorough in my work.

I honor deadlines and get things done on a timely basis. I focus on facts, details, and results. Besides wanting

structure, order, and some privacy for concentration without interruptions, I pride myself of my own personal

organizational skills and take pains to proper labeling and filing.

Although I am not a seeker of leadership positions, I am often placed in such roles. Building a reputation for

reliable, stable, and consistent performance that causes others to select me to lead. I place my focus on the

immediate, the practical, and the tangible.

WORK EXPERIENCE

Benefits Counselor, Univers

Life and Health Insurance - Irvine, CA - August 2011 to Present

Elevate a customers knowledge of life and health insurance benefits.

Retain and inform expert-led, case-specific benefits information.

Travel throughout the US to elevate English and Spanish speaking employee's of their knowledge of benefits.

Applications Specialist

Lighthouse Insurance Group - Irvine, CA - January 2012 to January 2013

Achieve and exceed sales goals of Voluntary and Core benefits.

Accurately complete individual life and health insurance applications for applicants over the phone.

Sell various types of insurance policies to individuals on behalf of insurance companies, including life, medical,

dental and vision insurance, as well as, accidental, critical illness and hospital indemnity voluntary benefits.

Server/Hostess

Finbars Italian Kitchen - Costa Mesa, CA - January 2011 to December 2011

Happily greet patrons and inquire about what they would like to order, offering suggestions and informing them

of specials.

Follow-up with patrons during the meal to see if they need anything else and make sure they're enjoying their

meals.

Engage in the money transaction for the patron.

Ticket Sales Representative

South Coast Repertory - Costa Mesa, CA - January 2011 to December 2011

Provide guests with a pleasant and individualized experience; face-to-face and over the phone.

Provide guests with accurate event information.

Accurately operate Tessitura computer software ticketing system.

Safety Coordinator

Select Staffing Services - Santa Barbara, CA - August 2007 to August 2011

Conduct weekly and monthly safety training's and orientations for current and newly hired employee's.

Perform routine safety inspections and behavior-based evaluations for the purpose of identifying workplace

hazards and behavior-based safety improvements.

Oversee and coordinate leads, supervisors and managers general safety activities.

Occupational Safety & Claims Analyst

StaffStore Enterprises - Foothill Ranch, CA - July 2005 to August 2007

Plan and follow the most efficient routes for delivering goods.

Drive a company owned pick-up truck for the purpose of sorting and delivering messages and business related

correspondence.

Implementation and enforcement of company safety policies and cal/osha mandated compliance regulation.

PBX

St. Jude Heritage Medical Group - Irvine, CA - February 2001 to July 2006

Built rapport and long-lasting relationships with patients, nurses and Family Practice, Internal Medicine, and

Pediatric Doctor's.

Responsible for the overall opearation of St. Jude's Medical Group in Yorba Linda, CA private telephone

system.

Main PBX phone operator (heavy incoming phone calls).

Driver

Sherwin Williams - Signal Hill, CA - January 1999 to January 2001

Safely transport paint and supplies from our store location in Los Alamitos, Signal Hill and Santa Ana to job

sites and other store locations, throughout the Los Angeles, Orange County, Ventura Couty, San Bernardino

and Riverside County.

Cashier

Disneyland - Anaheim, CA - January 1998 to January 1999

Interacting with the customers that come to the counter.

Solving all their cash related queries.

Making daily, weekly and monthly transaction reports.

EDUCATION

Certification of Completion in Spanish Court Interpreting

Southern California School of Interpretation - Santa Fe Springs, CA

2012 to 2014

CA Life and Health Agent Licence in Life and Health Insurance

Mike Russ Finantial Training Centers - Anaheim, CA

2012 to 2013

High School Diploma in Education

Western High School - Anaheim, CA

1998

SKILLS

Sales, Life and Health Insurance Agent, Spanish Interpreter and Translator

LINKS

http://www.linkedin.com/pub/melvin-g-rethwill/39/a38/556/

ADDITIONAL INFORMATION

Key Qualifications:

Certified Life and Health Agent.

Educate and enlighten applicants and enrollees with policy features, using a wide variety of illustrations,

examples and scenarios; helping applicants understand insurance options.

Ability to inform and teach, the advantages and disadvantages of written policies and insurance options, and

"sell, sell, sell", in English and Spanish; determine customers' needs.

Experienced Life and Health Agent

Three solid years of effectively communicating, face-to-face and in call centers, benefits information in English

and Spanish, for the purpose of empowering our applicants to make wise and informed decisions. Successfully

sell voluntary benefits; accidental (AFLAC), hospital indemnity (AFLAC), whole life (UNUM) and critical illness

(UNUM).

Contact this candidate