Patricia L. McLain ***** County Road *
Franklin, MN 55333
Cell: 651-***-****
abjlr5@r.postjobfree.com
SUMMARY:
. 9 Years of Administrative and Customer Service Experience
. Exceptional communication skills.
. Enjoy a fast paced office, able to multi task effortlessly.
. Experience with a variety of computer software programs.
. Upbeat personality, handling pressure with ease.
EXPERIENCE:
January 2008 to JUDGE GROUP, Burnsville, MN
Present Administrative Assistant/Office Manager
. Support Branch Manager/Director of Judge Inc.
Division and Director of Judge Technical Division
. Handled new hire paperwork
. Complete new hire orientation
. Support recruiting staff (9+)
. Handle sub vendor/contractor paperwork
. Complete invoices and expense reports
. Run weekly reports
. Data entry
. Formatting resumes
. Provide back up administrative support for various
Judge Group offices in U.S.
. Manage career builder, dice and monster websites
. Answer phones
. Responsible for ordering office supplies
. Opening/sorting mail
. Handle office calendar for large conference room
. Image computers for IT Dept as needed for the
internal office computers
September 2003 to 102.9 LITE FM/WLTE, Minneapolis, MN
July 2010 On-Air Announcer
. Host of Flashback Saturday Nights
. Part time radio announcer weekends/holidays
. Personal appearances
. Production
September 2004 to WELLS FARGO AUTO FINANCE, Eagan, MN
September 2007 Loan Documentation Specialist III
. Financed auto loans following strict auditing
guidelines
. Worked with applicant by verifying the information
that was supplied
. Online training as required per Wells Fargo's
implementation of new processes
. Trained new employee's
. Worked with the dealerships to obtain missing
documents
. Received numerous Performance Excellence Awards
. Received Top Funder Recognition in the Nation in 3
different categories
September 2003 to ROBERT HALF INTERNATIONAL, INC., Bloomington,
MN
August 2004 Front Office Administrative Support
. Front desk receptionist/administrative support
. Called candidates confirming appointments with
recruiters
. Responsible for assisting candidates with their
tests and registration online as well as
certifications
. Handled the W4/I9 forms by entering them into data
base and then sending them weekly to the Corporate
offices
. Daily computer entry of applications and test
results as well as weekly visits
. Set up large conference room for client in
June 2003 to WELLS FARGO HOME MORTGAGE/TEMPFORCE,
Minneapolis, MN
September 2003 Home Mortgage Consultant (temporary)
. Assisted customers in refinancing their home mortgage
. Worked with customer to fulfill their mortgage needs
. Call volume was high during lowered interest rates had to be prompt
and courteous to the client
. Obtained knowledge of the mortgage industry and the experience of
working with the proprietary data bases specific to the mortgage
industry
May 2002 to BROWN COLLEGE, Mendota Heights, MN
June 2003 Administrative Assistant/Receptionist
. Provided administrative support to the Vice President of Admissions
and Marketing
. Supported the Admissions Department by providing computer entry, front
desk phones, and greeting/directing students/clients
. General clerical support to various departments
August 1999 to CARLSON WAGONLIT TRAVEL, Mendota Heights, MN
April 2001 Travel Counselor
. Responsible for booking corporate travel - international and domestic
. Special project travel arrangements requiring VIP service
. Assisted training department in Chicago, IL on new reservation system
EDUCATION:
Brown College
Certificate in Broadcasting with emphasis in Radio
and Television
Online Learning provided by Brown College
Carlson Wagonlit Travel
Certificate in Travel with emphasis in Corporate
Travel Reservations
Qualified to reserve domestic, international and
leisure travel arrangements
SKILLS:
. MS Word
. MS Excel
. MS Outlook
. Familiar with AS400
. Some Quick Books experience
. Several proprietary databases
. Apollo and World Span (software specific to the travel industry)
. Data entry skills of 11,000 keystrokes
. Typing skills of 70 wpm 0 errors
. Multiple phone lines (10+)
. Operating a 100,00 watt radio station
REFERENCES: Available Upon Request