Joan Baird, MS, RHIT

Washington, DC area, 202-***-****, abjlak@r.postjobfree.com

Organized, focused, meticulous Health Information Management Professional with 7 years of recent experience and

training in coding, tracking, and analyzing medical data in both clinical and hospital environments. Offering refined project

management skills coordinating cross-functional staff and client-side personnel across as many as 5 concurrent projects

on extremely tight and/or evolving deadlines.

Medical Records background: 2 years ICD-9, CPT coding in ambulatory setting. Inpatient: IDX, 3M Encoder

Exposure to terminologies/standards (SNOMED CT, HCPCS, LOINC, RxNorm, HL7, DICOM, CCD)

Proven & strong customer relationship skills with commitment to exceed expectations

Strong organizational, time management, business, accounting/billing skills

Effective oral and written skills, ability to teach end users & utilize change management techniques

Excellent analytical and problem solving skills along with gathering of business requirements to develop solutions

Knowledge of clinical quality improvement methods, publicly reported clinical quality metrics & Joint Commission

accreditation standards along with meaningful use criteria

Responsible for payroll, system reporting, recruitment & management duties involving leading & motivating others

in an organization with over $2 million in revenue

E d u c a t i o n & H e a l t h c a r e Tr a i n i n g

Master of Science in Medical Informatics June 2010

Northwestern University, Chicago, IL

Healthcare program in conjunction with NU medical school emphasizing Biostatistics, Medical Informatics, Clinical

Decision Support, Enterprise Operations, HIT Integration, Legal and Ethical Issues, Leadership, Medical Technology

Acquisition, and Networks & Telecommunications. GPA: 3.88

Associate of Applied Science in Health Information Technology (summa cum laude) May 2007

Northern Virginia Community College, Springfield, VA

60-unit program in Health Information Systems, Health Record Applications, Medical Terminology, Pharmacology,

Advanced Coding and Reimbursement, HIPAA, and Quality Assurance in Healthcare. Inducted to Phi Theta Kappa honor

society based on GPA 4.0.

• Earned respect and support from all 3 HIT professors including 30-year veteran HIM director.

Bachelor of Arts in Biology, Northwestern University, Evanston, IL June 1980

Professional Experience-Related

Internship, Inova Fairfax, Fairfax, VA 2006

• Completed 3-week internship at Inova Hospital, one of the largest healthcare systems in the U.S., working within

coding, physician incomplete, and trauma/cancer/birth registry divisions.

• Compiled physician sign-off database for 265 verbal orders, 100 physicians in 23 specialties, as part of Clinical

Pertinence Project, ultimately positioning Inova Hospital for JCAHO accreditation.

Clinic Administrator, The Taste and Smell Clinic, Washington, DC 2002-2004

Collected, analyzed, and consolidated medical data for famed neurologist specializing in treating patients suffering from

an inability to taste/smell. Developed expertise in discerning and selecting new diagnosis codes and existing ICD-9 codes

as a result of daily updating and preparation of patient charts. Educated world-wide patients on pre-appointment

requirements pertaining to insurance, diet, films, and prescriptions.

• Researched and evaluated contemporary healthcare systems, securing presentations from 3 vendors.

• Coordinated super bill redesign with physician to reflect new diagnosis codes and reduce operational time by 75%

across billing, accounts receivable, and insurance reporting activities.

Joan Baird, MS, RHIT 202 276 abjlak@r.postjobfree.com Page 2 of 3

• Used analytical and diplomacy skills to provide HIPAA-compliant responses to insurance agencies.

• Amassed and consolidated database of patient notes to facilitate comparison and analysis.

• Leveraged knowledge of pathology, pharmacology, and treatment methods for rounds meetings.

• Boosted patient volume 30% by launching physician referral campaign as well as purchasing direct mail lists.

Professional Experience-Supporting (cont.)

In 1999, following my success in simultaneously managing 2 cutting-edge design and publishing companies which

required 60-80 hour work weeks and extensive project coordination (see below), I closed up offices and took 3 years

unpaid time off to focus on the needs of my family and on building a strategy for the next phase of my career.

Co-Founder / President, Design Imaging, Inc., Washington, DC 1990-1999

Founded and oversaw all operations for digital imaging subcontractor grossing $1.2 million in annual revenue within 2

years. Serviced major firms such as Washington Post, Smithsonian Air & Space Museum, and Pennsylvania Rural

Electric Association. Attracted and retained clientele by leveraging bleeding-edge technology to convert analog workflows

into digital format.

• Managed 3-5 concurrent projects with up to 20 sub-projects requiring individual client interviews and ongoing

coordination of multiple business units.

• Spearheaded Penn Rural Electric magazine project including digital conversion, new look and feel, enhanced

usability, and inclusion of magazine inserts requiring coordination of 13 cooperatives, 2 designers, and print vendor.

• Evaluated, purchased, and upgraded numerous iterations of cutting-edge design, authoring, and workflow software.

Secured studio equipment priced from $50,000 to $100,000.

• Negotiated contracts, purchases, and other agreements with landlords and building managers, vendors, art

directors, designers, printers, business executives, and government officials.

• Cut outstanding payments in half via accounting database with mail-merge and notification options .

• Diplomatically handled dozens of potentially sensitive interactions, namely due to the fact that Utopia (see below)

was often viewed as a competitor to prospective clientele.

Co-Founder / Vice-President, Utopia Publishing Group, Inc., Washington, DC 1988-1999

Created publishing company from scratch, building revenue to $800,000 in less than 2 years with no outside startup

funding. Established payroll, human resources (401K, health), and invoicing systems; secured bids from printers; and

drafted proposals for client projects. Coordinated 10 in-house staff and 5-10 contractors throughout timeline planning,

design, photo shoots, lighting, proofing, and revision phases.

• Ensured timely project completion and protection of client confidentiality by devising efficient project-tracking and

-management system and filing systems.

• Boosted productivity 30% by devising and instituting employee evaluation and review program.

• Maintained compliance with federal and 3 state tax codes for couriers and other daily services.

• Anticipated and resolved potential problems without disrupting tight (4-day) production cycles.

Skills

o Proficiency in MS Office applications – Word, PowerPoint, Excel, Visio, Outlook.

o On-the-job knowledge of ICD-9 coding and troubleshooting protocols

o Proficiency with ChartFact/Chart/Script, 3M Encoder, IDX, MediPac/Healthquest, and MS Office

o Passed AHIMA exam for Registered Health Information Tech. (RHIT) certification in March of 2008

o Knowledge of electronic health records, e-prescribing, registry, health information exchange, CDS

concepts

o Substantial knowledge of the key components of project management (Time, scope, cost, risk)

o Possess general knowledge of data, databases, and networks

o Basic proficiency in Tree Age Pro, SPSS, Adobe Acrobat, Microsoft Access

o Diplomacy skills in handling inquiries from insurance companies and other third-party groups

o 10-year background in project management while owning and operating design/publishing firms

o Continuing education in quality management, work flow analysis, staff evaluation, and communication

Joan Baird, MS, RHIT 202 276 abjlak@r.postjobfree.com Page 3 of 3

Professional Affiliations

• Health Information Management Systems Society (HIMSS) member and national conference volunteer.

Logistics & speaker support for educational seminars, Keynote sessions. Currently serve on 2 task forces to create

guidance for membership on current legislative, regulatory, IT and change management issues. Attend state

conferences

• American Health Information Management Association (AHIMA) member. Continuing education seminars in

Legal Electronic Health Record, ICD-10 implementation, workflow analysis

• Attend local RHIO meetings

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