DEANNA DAVIS

**** ********* ****** ****

Orangeburg, South Carolina 29115

803-***-**** or 803-***-****

abjkfm@r.postjobfree.com

EDUCATION:

Webster University, Columbia, South Carolina.

. Master of Arts in Management. August 2002.

. GPA 3.55 (4.0 scale).

Claflin College, Orangeburg, South Carolina.

. Bachelor of Science Business Administration/Marketing.

June 1998. . GPA 3.49 (4.0 scale).

. Magna Cum Laude, Honors College, Students in Free

Enterprise (Parliamentarian), E. L. Miller

Entrepreneur Club.

WORK EXPERIENCE:

Grange Insurance Company

. Senior Auto Materials Damage Claims Adjuster. December

2006 to

present, Columbia, South Carolina

. Promptly investigating automobile accidents, fires,

thefts, vandalisms

and for South Carolina, Virginia, and Tennessee

. Knowledgeably making coverage and liability decisions

. Successfully negotiating and settling vehicle total loss

claims

. Promptly notifying underwriting and/or special

investigations of policy

discrepancies or fraudulent activity

. Effectively training and mentoring coworkers

. Carefully reviewing estimates for payment

. Effectively managing vendors and controlling rental cost

Allstate Insurance Company

. Claims Adjuster. August 2002 to December 2006, Columbia,

South

Carolina.

. Promptly investigating automobile accidents.

Knowledgeably making

liability decisions

. Successfully negotiating and settling bodily injury

claims

. Senior Claims Law Associate designation

Verizon Wireless

. Senior Customer Service Specialist. May 2001 to July

2002, Columbia, South Carolina

. Attentively listened to customer concerns.

. Correctly diagnosing and following-up with customer

concerns.

. Proactively offering solutions to customer problems.

. Effectively implementing one call resolution.

. Expediently navigating through billing systems.

Service Solutions Corporation

. Contract Manager. February 1999 to

May 2000, Columbia, and

Spartanburg, South Carolina.

. Consistently visiting work sites.

. Accurately performing operational procedures including

hiring/firing employees, preparing payroll, ordering

supplies, budgeting, customer

service.

COMPUTER SKILLS:

. Microsoft Word, Excel, Power Point, Outlook

.Claims Handling Information Processing System, Colossus,

Mitchell

Decision Point, WrExpert

. Windows

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