Data Entry Quality Assurance

PAMELA S. LISTER

OBJECTIVE: To obtain a position in office administration and data entry.

PROFESSIONAL EXPERIENCE:

Locamp Home Health Care-Executive Secretary/ Office Manager, Kansas City, KS

February 2009 to June 2010

. Organize office operation and procedures

. Supervise office staff

. Attend and participate in staff meetings

. Participate in new employee orientation

. Assist with maintaining employee personal records, update and secure information

. Assist with periodic employee record reviews

. Provide information to individuals who request information pertaining to employment at the agency

. Screen and route incoming phone calls

. Design filing system to maintain office records

. Transfer and dispose of records according to retention schedules and policies

. Inventory and order office supplies

. Ensure that office equipment is properly maintained and in good working order

. Enter Medicaid data into the Kmap-state-ks system

. Hand out employees checks weekly and ensure that employees time-sheets are done correctly

. Perform other duties as assigned

Johnson County District Attorney’s Office – Juvenile Department

Records Clerk, Olathe, KS June 2008 to September 2008

. Organized & oversaw the Juvenile Division File Room

. Processed all juvenile paperwork in the caseload

. Created case files within required time constraints

. Scanned all police reports, correspondence, and general documents

. Maintained up to date online and evidence files

. Dispensed all police and child in need of care reports for discovery purpose

when needed/required by other agencies

. Ensured no-file reports are maintained in the File Room

Temporary position with Top Resources @ James B. Nutter & Company

Data Entry Specialist, Kansas City, MO November 2007 to February 2008

. Data entry services for Reverse Mortgages

. Answered inbound calls

JMA Information Technology

Data Entry Specialist, Kansas City, KS March to April 2007

. Administrative support

. Data entry services

. Retrieved information & reports

. Provided quality assurance & confidentiality to customers

. Answered inbound & outbound calls

Business Center Specialist 2005 to 2006

. Answered all help-desk calls coming into the Business Center

. Issued tickets for other technicians too handle

. Entered calls into the VHD ticketing system

. Assisted regional users with the use of equipment available in the Business Center

. Kept track of all inventory entering and leaving the Business Center

. Kept track of all the computer inventory supplies taken by the users

. Performed maintenance on equipment in the Business Center

Data Entry Specialist 1991 to 2005

. Administrative support, data entry services, filed

. Answered inbound & outbound calls

EDUCATION:

Area Vocational Technical School, 1991

Kansas City, KS. 66112

36 hour Word-perfect 5.0

Washburn University, 1980-1981

Topeka, KS. 66621

6 credit hours

Kaw Area Vocational Technical School, 1974

Topeka, KS. 66604

279 clock hours-Card punch & Data Entry

Washburn Rural High School, Graduated May, 1974

Topeka, KS. 66611

SKILLS/TRAINING/CERTIFICATIONS:

. Internet training

. Lotus Approach

. Lotus 1-2-3 training

. Corel Word-perfect 8.0 training

. Diversity sessions training

. Delight the Customer award certificate

. E-mail Records training granted April 03, 2007

. Mortrac Mortgage System

. Excel

. Microsoft Office

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