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Customer Service Representative

Location:
Los Angeles, CA
Posted:
January 19, 2015

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Resume:

**** *. ******* ***, (***)*******

Hollywood, CA 90028 abjkdt@r.postjobfree.com

Ron Gibson

Objective To obtain a position where utilizing past experience, military training and

discipline will be a corporate asset for furthering production as well as

name branding.

Experience 2010-2014 United States Army Grafenwoer, GE

Paralegal Specialist

• Prepared punitive documents (Article 15, courts-martial, suspense

actions)

• Conducted legal research via West-Law and Lexus-Nexis

• Extensive use of MS Word, Excel and Powerpoint for conducting

training and briefings

• Conducted witness interviews and witness preparation for courts-

martial trials

• Assisted with case investigation(with Criminal Investigative

Department-evidence gathering, limited report writing for in-house-use)

• Conducted witness travel coordination via Government travel services

• Conducted prisoner booking and data entry into biometric data bases

while deployed in Afghanistan

• Assisted with security patrol details while deployed in Afghanistan

• Assisted with legal reviews of US Government fund allocation

submitted by local villages while deployed in Afghanistan

• Assisted with creation of Rules of Law with village elders and local

government while deployed in Afghanistan

• Drafted and executed documents for coordinated prisoner transfer to

confinement facilities

• Liaison for commanders and senior enlisted for the Judge Advocates,

providing guidance on legal procedures

2003–2009 Aqua Lounge Beverly Hills, CA

Security Manager

• Assisted in marketing the venue via internet site as well

• as walk-in referrals.

• Point of sale terminal operation

• Cash deposits

• Reservation taking and confirmation via walk-in as well as the

telephone.

• Register cash handling)/credit card machine operation

• Maintained up-keep of venue equipment.

• Sound Engineering / lighting for various show productions

• Assisted with overall staff supervision.

• Head of security (implemented bomb-scare evacuation tactics, security

protocols, and report writing)

2001–2003 Ivar Night Club Hollywood, CA

Security

2000-2001 TT Systems San Diego, CA

Customer Service Representative

• Customer problem resolution via inbound call center

• Technical Support for computer operating system startup and software

configuration

• Data Entry (Type 40 WPM+ & 10-key)

2000 – 2002 TeleSpectrum San Diego, CA

Customer Service Representative

• Inbound call-center Data-Entry

• Customer problem resolution

• Assisted in the increase of company sales via up-selling &customer

relations building

• Data Entry (Type 40 WPM+ &10-key)

• e-Commerce

1996-2005 United States Navy San Diego,CA

Engineering

• Maintained scheduled maintenance on propulsion equipment(Boilers,

Fuel system, limited turbine, Steam valve components)

• Qualified watch-standing(Boiler start-up, operation, shut-down)

• Equipment testing

• Report writing.

• Propulsion and related equipment operation and repair (In accordance

with MRC regulations)

• Assisted in Laboratory testing of fuels

• Instrument reading

• Flight/regular operations re-fueling (JP-5, JP-8)

Operations Specialist

• Radar equipment maintenance

• Detection/identification of hostile targets utilizing radar

• Coding

• Assisted with Intelligence/ Aerial Photograph evaluation

Education 2013-2014 Excel Learning Centre El, Paso, TX

Field of study- IT

• A+

• N+

• Security+

2010 – 2010 Paralegal School FT. Jackson, SC

2009 – present Los Angeles Community College Los Angeles, CA

Major – Computer Science/Information Technology

• Minor studies in Mandarin Chinese

1990 – 1990 Rutgers University New Jersey

• O.S.H.A.. certification for hazardous waste management &

environmental control

1987–1989 Luzerne County Community College Nanticoke, PA

• General Education- No Degree.

Interests Fitness, Martial Arts, computers, higher education.

Certifications TWIC, Coast Guard MMD



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