Manager Customer Service
Resume:
abjk9v@r.postjobfree.com
Donna Tilson
Newberry,FL.32669
Dear Human Resource Department,
I am wri ting this in regards to the ad for the position of Medical Coder and Biller. I would
be an asset to your company; I am a team player and have 9 successful years experience in
t he medical insurance field. I would appreciate your t ime to review my enclosed resume.
At this time I am attending Allen School on line program for Medical Coding and Billing. I
w ill graduate in mid August 2010. My 9 years experience in the medical field is better
defined in my enclosed resume.
I would like to thank you once again for your t ime in reviewing this information. I look
forward to hearing from you. You can reach me at 352-***-****.
Sincerely,
Donna Tilson
Donna Tilson
Donna Tilson
6850 NE 150st
NewBerry, FL. 32669
abjk9v@r.postjobfree.com
Qualifications: I have 20 years experience in general office, payroll, HR duties, Accounts
Receivable, Accounts Payable, General Ledgers, Monthly and Quarterly, Yearly reports. Data
Entry, cashiering, balancing of tills, customer service, inventory, shipping and receiving.
I have 20 years of experience in Bartending including Management Duties, scheduling, hiring and
firing, inventory. Also, reporting, balancing, tills,bank deposits and reports.
I have 9 years in the insurance industry; data entry to paying the medical claims per policy,
auditing, training, and reporting.
Education: Graduated High School from PiusXI
Graduated Medical Billing and Coding certificate Aug. 2010 from Allen School online program.
Work Experience: Sept. 2003-March 2007 Health Markets Claims Department
9151 Boulevard 26
North Richland Hills, Tx. 76182
Responsibilities: Payment of Medical claims per policy previsions. 25 claims per hour required
98% payment accuracy required, requesting medical records and reviewing them. I worked from
home logging on to their server daily. I made all the requirements even passed the 25 claims per
hour at times.
Reason for leaving: I was let go in March 2007.
Feb. 1998- Sept. 2003 Claims Resource Group
Down town Milwaukee, WI.
Responsibilities: Hired as a data entry clerk to manually input medical claims into the system.
Three months in the position, I was promoted to Auditor of the BLX team. Two months after that I
was promoted to a claims processor, paying the actual medical claims per policy previsions’. Than
I was promoted to Team lead assisting the manager and helping the others with questions on my
team, also worked with the Clients and did training with new hires. From there I was promoted to
Auditor of the claim processors, training with new procedures, reporting the errors of the team and
production. Working with anyone that was struggling, I would help them to bring up their quality
and production to assure that the Team would meet their goals. I would also report these figures
directly to the Manager and Director. I would also work with the Clients that we were paying claims
for. Reason for leaving: I worked on a
Team of 28 to help with overload of claims for Health Mart. Health Mart offered 5 people a
permanent position with their company working from home; I as one of the 5 chosen and hired.
Feb. 1997-Feb. 1998 ERNIE”S OLD MILL
Responsibilities: Bartending
Reason for leaving: To obtain a better job.
Feb. 1994- Jun.6, 1997 American Racing Equipment
Responsibilities: Bookkeeping, Accounts Receivable, Daily Receipts and Deposits, Invoicing.
Reason for leaving: The Company took the bookkeeping department to the Central office located
in Elgin, IL. I was offered the position of Collection Supervisor of 66 warehouses but, with being a
single mother of three young children I was unable to make the move out of state to IL.(Letter
Attached)
Nov.1993- June 1994 Sundazzle Pub
Responsibilities: Managed Bar and Grill the owner lived out of town. I did the hiring and firing, tills,
bank deposits, ordering, scheduling, payroll and bartended and cooked.
May1992- Nov.1993 Car Bazaar Inc. (Full time)
Feb 1992 (Part time)
Responsibilities: Office Manager. Duties included A/R, A/P, Payroll, ordering parts for the
mechanics, sales of used cars; I also worked the Auction with sales and purchases of cars for the
lot. All Bookkeeping duties, HR duties, bank deposits, daily receipts and wash out sheets on
inventory of the cars sold and purchased.
Reason for leaving: Business closed.
Oct. 1979-May 1992 Dodge City of Wauwatosa
Responsibilities: Data entry, balance of tills, deposits, Cashier, A/R, Payroll, training of new hires;
General office duties and HR duties. I had also worked in the parts department order entry,
shipping and receiving, inventory.
Reason for leaving: I was at the top of my pay scale with no room for advancement available, than
I took the Office Managers job for Car Bazaar.
1974-1979 Duchow’s Marine
Responsibilities: At the age of 14 I had a crew to clean boats at the shows daily. At the age of 16 I
still had this responsibility plus I worked in the parts department part time. I worked the counter,
shipping and receiving, inventory, ordering parts, data entry. Upon graduation from High School I
went full time.
Reason for leaving: I had gotten married and moved out of state.
References for Donna Tilson
Mega Life and Health Insurance 1-817-***-****
Dodge City of Wauwatosa 414-***-****
Rhino’s
7964 W Appleton Ave.
M ilwaukee, WI. 53218
Karen M iller (owner) 414-***-**** Cell 414-***-****
I worked part t ime bartending for about 6 years. Other duties were t ills, deposits, inventory
w hen the owner was out of town.
GG’S Pet Bungalow
8460 W Hampton Ave.
M ilwaukee, WI. 53225
Gayle Ehley (owner) 414-***-**** Cell 414-***-****
I worked for about 1 year. Duties were taking care of the dogs, cats. I also did sales, setup
appointments for grooming.
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