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High School Customer Service

Location:
Washington
Posted:
January 19, 2015

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Resume:

Kristen Ostrus-Suttles

**** ***** **. **

Gig Harbor, Washington 98329

Cell: 253-***-****

Professional Summary

As an employee I am hard working, ambitious, extremely organized and detail oriented. I take

pride in my work and always strive to do my best. I am always open to learning and experiencing

new things and would like to further improve on my skills as well as develop new ones.

Areas of Expertise

• Skilled in using multi-line

● Type 54 WPM; skilled with 10 phones

key data input Proficient in providing

● Skilled in using Microsoft word, customer service and striving

Excel, Power Point, and Publisher for customer satisfaction.

and calculator Knowledgeable in using

● Proficient in using a cash printers, faxes and

register and handling customer computers.

transactions. • Experience with conflict

● Complex problem solving skills resolution

● Easily able to Multi-task • Worked with student’s

● Experience with children ages parents in the classroom

infant to high school environment

● Completed classroom and

• Created my own lesson

individual

plans and acted them out

Assessments

with a class

Work Experience

KinderCare

September 2014-Present

Infant Teacher

Gig Harbor, Washington

As a teacher at KinderCare I spend my morning with the School age

classroom; greeting parents and students as they arrive. We often do art

projects, work on homework or do puzzles. I then move to the toddler

classroom where I sing songs, dance and do reading circle with the kids. I

spend the majority of my day in the Infant Classroom. In this classroom I

change diapers, feed the kids and perform developmental lessons. The

lessons I perform include sensory, social- emotional and physical

developmental areas.

Chase Bank

May 2011-September 2014

Teller

Gig Harbor, Washington

At Chase our main focus is to provide a great customer experience while

providing a quality service. I pride myself on being able to handle hectic and

stressful situations, provide solutions and making a connection with the

customer. I build friendships with my co-workers and my customers while

efficiently completing large cash transactions. I also have many

responsibilities within the branch including providing supervisor overrides

when needed as well as managing and stocking the ATM, Vault and Travelers

Cheques. In addition, I am well versed in products and services and am able

to effectively recommend them to customers when appropriate. I have

experience answering multi line phones, taking messages, transferring calls,

and making appointments.

Famous Footwear

March 2010 to May 2011

Sales Associate

Gig Harbor, Washington

During my time at Famous Footwear I received shipment and re-stocked

shelves, assisted in training new employees, and handled cash/credit/check

transactions. The main focus of my job was to assist customers throughout

the store by overcoming their objections and offering alternatives. I also

communicated with customers, employees and other individuals to answer

questions and explain product information.

Education

Sept. 2013-Dec. 2014 Western Washington University

Bremerton, Washington, U.S.A.

Partially completed a Teaching program with

endorsements in Elementary and Special

Education.

Maintained a 3.0 or higher GPA

Sept. 2010- Aug. 2013 Tacoma Community College

Gig Harbor, Washington, U.S.A

Associate in Early Childhood Education- Transfer

Degree

Maintained a 3.0 GPA or higher throughout my

college career.

.

2010 Peninsula High School

Gig Harbor, Washington, U.S.A

Diploma

2010 West Sound Tech

Bremerton, Washington, U.S.A

Early Childhood Education

S.T.A.R.S. certification

I attended a year long course at West Sound

Tech to learn about early childhood education.

I would spend every other day of the week at

West Hills Elementary School as a teacher’s

aide to work with children with learning

disabilities. We would develop and act out our

own lesson plans with the other teachers and

then act out the activities with the kids.

Volunteer Work

Throughout my high school career I volunteered at our local skate night

where I would take orders at the local snack shop, handle money, and

make change. I was also a part of planning and executing a dance for

teens at the same civic center. The bulk of my community service was

done at skate night but I also volunteered at Purdy Elementary Make it-

Take it, Minter Creek Elementary School's PTA meetings, and the SAVE

thrift store for a short time.

Last year I volunteered at Minter Creek Elementary where I had the

opportunity to work in their kindergarten classrooms. I divided my time

between three classes where I would get to teach and supervise

lessons, and do individual assessments with each child. These

assessments included sequencing, rhyming, and one to one

correspondence.

Since January 2014 I have been spending my days off at Burley

Glenwood Elementary School. I have had the opportunity to work in a 3rd

and 4th grade class where I was able to teach lessons, go on field trips

and grade papers. I have spent a total of about 110 hours here in a 6

month period.

References

Amanda Moore

Chase Bank Co-Worker

208-***-****

Shelley Mayfield-Guy

Chase Bank Co-Worker

253-***-****

Ashley Coulter

Chase Bank Co- Worker

253-***-****

Lynda Griffin

Early Childhood Education Teacher

360-***-****



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