Cya Arroyo

**** ** ***** *****

Shoreline, WA ***55

Cell#: 206-***-****

E-mail: abjjec@r.postjobfree.com

APPLIED WORK EXPERIENCE:

Software

Advanced Proficiency In:

Microsoft 2000, XP, 7, and 8 - x32-x64bit Systems and all Office version up to 2013

Microsoft Outlook all versions up to Office365 & Office 2013

Creating images with a variety of imaging software and their technics

Proficiency In:

Microsoft Active Directory - maintenance, accounts, and audits

Technical Writing, How-to’s, and internal documentation

Windows Mobile 6.x, iOS 7,x and 8,x

Mac OS X up to- Snow Leopard & Office 2011 (v.14.xx)

Researching, locating, installing, troubleshooting new or legacy peripheral software or applications

Basic Knowledge and Troubleshooting:

Microsoft Exchange server and First Class mail services

HP Web JetAdmin Database/Server Management software

HP or Cisco switches, LPD Servers

UNIX system - FOCUS via ProComm

Hardware

Advanced Proficiency In:

In or out of warranty repairs for hardware conflicts with desktop or mobile PCs for Dell, HP, Gateway, Apple,

Lenovo, & IBM.

Preventive maintenance and repairing of HP and Dell LaserJet, MFP / All-in-one printers, and some copiers.

Proficiency In:

Operating, installing, or troubleshooting wireless devices

Basic testing with electronic devices and IT infrastructure equipment

Basic knowledge of telecommunication infrastructure wiring and equipment

Installing or troubleshooting mobile devices: Laptop, Notebook, Smart Phone, PDA, or iPhone

EDUCATION:

Associate of Arts in Applied Sciences, & Certification in Computer Systems Technology

North Seattle Community College FALL1999

Certification, Community Emergency Response Team (CERT) Training

City of Shoreline, Shoreline Fire Department, Citizen Corp, and FEMA

National Incident Management System (NIMS) Courses- ICS100, ICS200, IS700 since Oct 2011

Certified Dell Field Service Technician with Worldwide Tech Services currently active

EMPLOYMENT HISTORY:

Current Employer: Worldwide Tech Services /The Onin Group

Dell Field Service Technician Oct 2014- Current

Employer: Convergent Outsourcing Inc.

Helpdesk Technician Aug 2012 – July 2013

Employer: Cedar Park Christian Church and Schools (K-12)

Helpdesk Support Technician Summer 2012 &

2013/Seasonal

Employer: Seattle Community College District at North Campus

Information Technology Specialist 2 Information Technology Services 2007-Dec 2011

Information Technology Specialist 1 Information Technology Services 1999-2007

Computer Maintenance Technician 1 Information Technology Services 1998-1999

Lab Assistant/Technician Electronics Department 1997-1998

Contact this candidate