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Customer Service Manager

Location:
Mobile, AL, 36608
Posted:
October 07, 2010

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Resume:

Shakari Denise Beechem

*** ****** **** * **** E #37C Mobile, Al 36608

334-***-****

abjj8v@r.postjobfree.com

To whom it may concern,

I am so excited to have the opportunity to send you a resume for the available position. I am very

interested in this position and believe that my education, internship, and overall experience are

appropriate for the position.

I completed my Bachelor of Science degree in Social Work with a minor in Psychology from

University of Montevallo in Montevallo, Alabama. As an outgoing student in Montevallo, I was on

the President’s List and earned several scholarship awards. I was also a part of two honor

societies, Alabama Arise, and the NASW Organization. Altogether, I have a strong academic

background in social work and psychology, and think that I could apply my combination of

knowledge and experience to this position.

I am currently working at Eight Mile Nursing and Rehab in Social Service. I am the part time social

worker assisting with everyday duties of the residents. So far, I helped complete care plan

assignments, psychosocial assessments, and direct intervention of the residents. I also interned at

Gift of Life (Maternity Care Program) in Montgomery, Alabama. I was a designated social worker

at OBGYN & Associates' doctor's office. I completed several home visits and initial enrollments

(15+ a week), writing psycho social assessments, and referring high risk patients to other

agencies when needed. I have also answered several phone calls, helped other care coordinators

complete tasks for their patients, and attended several public health learning opportunities. I

definitely would like to repeat that success within this agency. As for my previous employments, I

have a background in management position, excellent customer service, and being an excellent

team player.

I will call within five to seven business days to determine your interest and, if appropriate, to

arrange for a personal meeting.

Enclosed is a copy of my resume, which more fully details my qualifications for the position.

I am looking forward to meeting with you!

Sincerely,

Shakari Denise Beechem

142 Yester Oaks D rive E #37C Mobile, Al 36608

334-***-****

abjj8v@r.postjobfree.com

Shakari Beechem

142 Yester Oaks Dr E #37C

Mobile, Al 36608

334-***-****

abjj8v@r.postjobfree.com

PROFILE

Several Social Work Opportunities

Motivated and Highly Achieved Student

Several Years in Customer Service and Management Position

Passionate ● Hardworking ● Dedicated

EDUCATION

University of Montevallo Montevallo, AL / May 2010

Bachelor of Science in Social Work

Minor in Psychology

Magna Cum Laude

• Dean’s List

• President’s List

• Alabama Arise Organization

• Dean’s Scholarship Award

• ODK Honor Society

• Roxie Craig Scholarship Award

• NASW Organization

• Phi Alpha Social Work Honor Society

Shakari Denise Beechem

142 Yester Oaks D rive E #37C Mobile, Al 36608

334-***-****

abjj8v@r.postjobfree.com

Wallace Community Dothan, AL / 2007

Associate of Science Degree

General Studies

Dean’s List

St. Mary Scholarship Award

EXPERIENCE

Eight Mile Nursing and Rehabilitation Eight Mile, AL / Present

Social Service Assistant

Perform assessment of the resident at admission, upon change of condition and/or

annually; create, review, and update care plan and progress notes

Provide direct psychosocial intervention

Assist resident's family in coping with placement in a skilled nursing facility,

physical illness, disabilities of the resident

Coordinate resident visits with outside services dental, optical, etc.

Work with the resident, family, and other team members to plan discharge

Gift of Life (Maternity Care Program) Montgomery, AL / 2010

Care Coordinator at OBGYN & Associates

Internship

Completed and typed psycho social assessments

Conducted education to STD, low and high risk patients

Made appointments and enrolled Medicaid patients

Conducted educational materials (ex: breastfeeding, smoking)

Met every trimester to establish any patients' needs

Made telephone and face to face encounters

Completed home visits and post partum encounters

Referred high risk patients to other social service agencies

Shakari Denise Beechem

142 Yester Oaks D rive E #37C Mobile, Al 36608

334-***-****

abjj8v@r.postjobfree.com

Conducted domestic violence assessments, goals and follow up plans

Verified insurances, medical records, and updated client information

Linked clients to transportation resources

Movie Gallery Dothan, AL /2005 2009

Manager on Duty

Managed entire shifts and deposits

Received new stock daily

Assisted customers on sales floor

Trained new employees

Opened and closed store

Accompanied duties before next shift

Shelby Emergency Assistance Montevallo, AL / 2008

Volunteer

Answered phone calls

Completed phone encounters

Filed papers and folders

Updated clients’ records

Assisted clients with resources

Stocked food pantry for clients

Jeffers (Telecommunications) Dothan, AL / 2008

Customer Service Associate & Label Table Assistant

Took orders from customers

Assisted customers with orders

Made sure every order was done correctly

Labeled orders to the correct carriers

Shakari Denise Beechem

142 Yester Oaks D rive E #37C Mobile, Al 36608

334-***-****

abjj8v@r.postjobfree.com

CONTINUING EDUCATION

Alabama Gerontological Society Conference Montgomery, 2010

Women’s Bache Conference Birmingham, 09/2010

Birmingham, 2010/2009

PTSD Workshop Montgomery, 2010

NASW PACE Conference Montgomery, 2010

Women’s Rights Conference Birmingham, 2009

Suicide Workshop Montevallo, 2009

Asperger’s Syndrome Workshop Montevallo, 2009

REFERENCES

Jason Newell Ph. D, L.C.S.W 205-***-****

Assistant Professor of Social Work

University of Montevallo

Department of Behavioral and Social Science

Station 6190

Montevallo, AL 35115

Angela Hesters 334-***-****

Store Manager

Movie Gallery

Ross Clark Circle

Dothan, AL 36301

Shakari Denise Beechem

142 Yester Oaks D rive E #37C Mobile, Al 36608

334-***-****

abjj8v@r.postjobfree.com

Paige Mitchell L.B.S.W 334-***-****

Care Coordinator Director

Gift of Life

1348 Carmichael Way

Montgomery, AL 36116

Jason Johnson 251-***-****

Store Manager

Kid's Footlocker

3241 Bell Air Mall

Mobile, AL 36606



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