Customer Service Representative

A nita M uhammad

**** ********** ****, ********, ** 43209 • 614-***-**** • n abjiy8@r.postjobfree.com

OBJECTIVE: Customer Service Representative

H I G H L IG H TS OF QUAL I F ICAT IONS

• Expert knowledge and abilities in oral and wri t ten communication.

• A patient listener who focuses on speakers and understands a variety

of accents.

• Organized and detail oriented; knack for understanding procedures

and logistics.

• Strong skills in t ime management, prioritizing tasks and meeting

deadlines.

REL EVANT EXPER I E NCE

Communication and People Skills

• Consistently maintains a positive attitude and enjoy helping people.

• Ar ticulate and very effective working with people of different background and

temperament.

• Accurately record, remember, and verbally communicate detailed information.

• Good usage of the English language with strong writ ten and t ranscription skills.

• Cooperatively work well with others to produce and deliver required work.

O rganization and Time Management

• A problem solver who quickly grasps complex situations and turns them into

manageable tasks.

• Produce quality work even when under extreme pressure and deadlines.

• Proven ability to understand and follow complex instructions to successful

conclusions.

• Many years of experience successfully managing and organizing personal time and

overload.

• Collaborate in teams to produce quality reports.

T echnical Skills

• Very accurate and rapid keyboarder.

• Strong office support skills.

• CRT Data Ent ry Skills

• Windows, DOS, MS Word, Oracle experience.

ED UCAT ION & CERT I F ICAT IONS

Columbus State Community College 2008 to present

Neighborworks Homeownership Counselor, “Training the Trainer” Certification 2003-

2006

Ohio CDC, Outstanding AmeriCorps Vista Volunteer 2002-2003

WORK H ISTORY

Supreme Tax Services, Tax Consultant and Bookkeeper 2006-present

McGraw-H ill Publishing, (Staffmark), Returns Processor, 2008-2009

The Garden City Group, (CBS Personnel Services), Customer Service Representative

2008

Columbus Community Enrichment, Homeownership Counselor 2003-2006

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