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Stephanie Renee Cox

*** ******* *** **

Piedmont, OK 73078

Phone: 405-***-****

E-mail: abjimp@r.postjobfree.com

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Objective

A position where my customer service skills and computer knowledge can

achieve overall goals.

Summary of Qualifications

Highly motivated and creative with 4 yrs of experience in customer

service. Good computer skills, including Microsoft Office, Word, and

Excel.

Work Experience

Es Supervisor (2/2009 - 3/2010)

Sodexo, Oklahoma City, OK

Supervised 30 or more employees daily. Assisted in schedules, payroll,

quality control, and customer services. Help coordinate monthly and

weekly meetings. Also installed computer programs and trained individuals

on how to use them.

Housekeeping Manager (6/2008 - 2/2009)

HealthCare Services Inc., Oklahoma City, OK

Managed laundry and housekeeping of a nursing home in Oklahoma City. My

job duties included, but not limited to, floor care, laundry,

housekeeping, payroll, schedules, customer relations, and management

relations. Also, coordinated business meetings with clients and other

account managers.

Sales Rep (6/2007 - 6/2008)

Global Inc., Oklahoma City, OK

Coordinated supplies, sold merchandise, and customer relations.

Personally trained my own team to work toward goals and teach them the

skills they would need to become sales managers. Plan and direct

staffing, training, and performance evaluations to develop and control

sales and service programs

Front Desk Clerk (4/2006 - 6/2007)

Crowne Plaza Hotels, Oklahoma City, OK

Greet, register, and assign rooms to guests of hotels or motels. Verify

customers' credit, and establish how the customer will pay for the

accommodation. Contact housekeeping or maintenance staff when guests

report problems. Make and confirm reservations.

Issue room keys and escort instructions to bellhops. Keep records of room

availability and guests' accounts, manually or using computers. Perform

bookkeeping activities, such as balancing accounts and conducting nightly

audits. Post charges, such those for rooms, food, liquor, or telephone

calls, to ledgers manually or by using computers.

Compute bills, collect payments, and make change for guests. Record guest

comments or complaints, referring customers to managers as necessary.

Hostess (4/2005 - 4/2006)

Hooters, Oklahoma City, OK

Provide guests with menus. Greet guests and seat them at tables or in

waiting areas. Assign patrons to tables suitable for their needs. Inspect

dining and serving areas to ensure cleanliness and proper setup. Speak

with patrons to ensure satisfaction with food and service, and to respond

to complaints. Receive and record patrons' dining reservations. Maintain

contact with kitchen staff, management, serving staff, and customers to

ensure that dining details are handled properly and customers' concerns

are addressed. Inform patrons of establishment specialties and features.

Direct patrons to coatrooms and waiting areas such as lounges. Operate

cash registers to accept payments for food and beverages.

Education

Some College

University of Central Oklahoma

Edmond, OK

Majoring in education

Additional Qualifications

Cpr certification

References

Bridget Taylor

administrative assistant

Oklahoma City, OK

Phone: 405-***-****

Relationship: former coworker

James Cox

Es Manger

Oklahoma City, OK

Phone: 405-***-****

Relationship: former boss

Amber Groves

Edmond, OK

Phone: 405-***-****

Relationship: friend

Contact this candidate