TAMNA SHARMA

? Cell: 203-***-**** ? Email: abjhr4@r.postjobfree.com

SUMMARY:

Excellent knowledge of industry standard methodology Software Development Life Cycle

(SDLC).

Proficient in working with SMEs to get better understandings of client business

processes and gather business requirements.

MBA Graduate in Strategic Human Resources Management

Proven ability to learn quickly and thrive in the midst of change

Vice President at Professionals In Human Resources Association (District 15 Student

chapter).

Member of Society for Human Resource Management (SHRM)

Conducted and facilitated JAD and brain storming sessions with key user groups

Hands on experience in performing User Acceptance Testing (UAT) and have extensively

prepared Test plans, Test scenarios, and Test Cases.

Excellent communication skills.

EXPERIENCE

Kaiser Permanente - Burbank, CA July 2013 - July 2014

IT Business Analyst

Conduct JAD (Joint Application Development) sessions with Developer, testing and

technical consulting team to gather and review requirements.

Managed vendor transition project to multiple vendors.

Developed, maintained, and tracked monthly incident log.

Monitor and track tickets, incidents and service tickets, driving results to achieve

agreed SLA targets

Analyze and document Business Processes along with recommending improvements.

Develop and Monitor reports for tracking projects with high visibility using MS

Project

Create and update process work-flow diagrams to capture business processes

Create and present weekly status reports including trends on incident ticket

management using Remedy and Excel.

Monitor and validate web portal based applications

Utilized SharePoint for managing and sharing updated processes and policy documents

with team

Utilized SQL queries for testing and performed data validation

Generate and present access management reports in excel using MS Excel Functions like

Vlookup, graphs, and pivot tables

Communicate client business needs and translate them into application and operational

requirements.

Create and document Change Management and Change Control Process for managing

Requirement Changes.

Monitor and execute Test Plan and Test Cases in production as part of release

management.

Create screen mock-ups for user review and approval.

Perform User Acceptance Testing for functional and non-functional documents in

production.

Review enhancement requests and prioritize for scheduling purposes with release

coordinator.

Human Resource/Finance Intern at Sodexo, Disneyland, CA April 2012 - July 2012

Design and Develop onboarding training program.

Document compliance and employee relation issues.

Review and process Payroll for each department using ADP.

Managing employee personnel files including worker's compensation and other

confidential records.

Pre-screen applicants for interview.

Respond to employee inquiries and concerns.

Co-Facilitated job fair of over 100 in-person applicants.

Develop and Document system back-up kit with corresponding usage policy.

Create organization event announcements using MS Publisher.

Manage and Coordinate orientation package including employee handbook, organization

policy and EOB (Explanation of Benefits) documents.

Providing assistance in maintaining financial database for the accounting team.

Human Resource Coordinator at Tecom, Dubai, August 2007 - August

2008

Prepared and maintained Employee health and safety records for the EHS (Environment,

Health and Safety) unit

Created Excel database to track of employee (part-time/seasonal) records and

performance review

Ensure compliance with appropriate laws and regulations

Created and Managed Job Descriptions as per the client request along with posting it

on online job boards

Assisted HR Manager in all aspects of new hire process including - preparation of

employee personnel files, orientation package and schedule, and prepare new hire

paperwork

Respond to employee's questions and concerns vacation, leave inquiries and

sick/personal days, and clarification on Employee Handbook policies

Assisted HR staff in various special projects and coordination of initiatives

Pre-screen applicants for interview

Managed security clearance and background checks for selected candidates

Provide administrative support to executives on need basis: calendaring, scheduling,

travel, and interviews

EDUCATION

Master in Business Administration, Strategic Management

California State Polytechnic University - Pomona

Bachelor of Science in Information Technology,

South Indian Education Society College, Mumbai, India

ACCOMPLISHMENTS

SHRM Scholarship

Graduate Student Assistant (Aug 2011 - Aug 2012)

California State Polytechnic University - Pomona

Graduate Student Assistant (Apr 2010 - Jul 2010)

California State University - East Bay

Research Assistant (Sep 2008 - Jan 2009)

University of New Haven

PROFESSIONAL ORGANIZATIONS

Member of Professionals In Human Resources Association 2010 - 2012

(PIHRA) District 15

Vice President PIHRA District 15 (Student Chapter) 2011 - 2012

Member of Society For Human Resource Management (SHRM) 2008 - 2013

TECHNICAL SKILLS

Operating Systems - Windows 95/98/NT/2000/XP/Vista/7

Microsoft Office Suite - MS Project, Word, Excel, PowerPoint, Publisher, Outlook,

Visio, SharePoint

Other - Remedy, Lotus Notes, WebEx

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